Role Description We’re looking for a Workforce Management Intraday Analyst to play a critical role in our real-time operations. Acting as the central point of control for intraday performance, you’ll monitor contact centre activity, manage service risks, and coordinate rapid responses to operational challenges. This is a fast-paced, high-impact role where your decisions directly influence customer experience and operational success. - Monitor queues, wait times, service levels, and real-time performance trends - Track staffing adherence and identify gaps in schedule compliance - Take immediate action to balance workloads and improve performance across channels - Manage live incidents, outages, and emergency events using predefined playbooks - Adjust agent skills and routing to optimise performance - Identify trends in idle time, call containment, and operational KPIs - Maintain agent hierarchies, skill profiles, and system accuracy - Conduct audits on scheduling, routing, and exceptions (e.g. PTO, adherence) - Manage and respond to ServiceNow tickets in line with SLAs - Accurately document incidents, actions, and recovery activity Qualifications - At least 1 year of experience in a real-time/command center or workforce management environment - Strong understanding of contact center operations and intraday performance management - Ability to interpret KPIs and proactively identify service risks - Confident decision-making under pressure, especially during outages or service disruption - Excellent communication skills with the ability to engage cross-functional stakeholders - Strong collaboration skills across Operations, IT, and Leadership teams - High proficiency in written and spoken English - Calm and composed approach in high-pressure situations - A proactive, solutions-focused mindset Requirements - Workforce management tools (Alvaria preferred) - Real-time dashboards (e.g. Tableau, QuickSight, or similar) - Strong Excel skills (pivot tables, formulas, data analysis) - ServiceNow or similar ticketing systems Benefits - Paid time off - Retirement savings (e.g., 401k, pension schemes) - Bonus/incentive eligibility - Equity grants - Participation in our employee stock purchase plan - Competitive health benefits - Family-friendly benefits including parental leave

Role Description We are seeking a Business Analyst to join our team supporting a key government program supporting the Department of Veterans Affairs that has the potential to impact over millions of veteran users. You should be a strategic thinker with a deep understanding of business processes, data analysis, and technology solutions. As a Business Analyst you will work closely with cross-functional teams to identify business needs, develop solutions, and ensure successful implementation. Responsibilities - Collaborate with stakeholders to identify business needs and requirements - Develop and document business process and workflows - Analyze data and identify trends, patterns, and opportunities for improvement - Recommend and implement technology solutions to meet business objectives - Conduct user acceptance testing and ensure successful implementation of solutions - Provide training and support to end users - Stay up to date with industry trends and best practices Qualifications - Bachelor's degree in business management, Information Technology, or relevant degree (Bachelor's degree can be substituted with 8 years of additional relevant experience) - 3 Years of Experience in a similar role - Proven track record of leading and managing complex projects - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Proficiency in data analysis tools and software - Experience with Agile methodologies is a plus - Proficient experience in data analysis Requirements - Standard Business hours are Monday through Friday - Occasional extended or weekend hours may be required based on operational needs - Must have reliable internet service that allows for effective telecommuting Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Company Description Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

• Assist in evaluation of new credit opportunities • Support financial analysis and review of financial statements • Help build and maintain financial models • Prepare underwriting materials and credit memos • Conduct industry and company research • Assist in due diligence processes • Compile data from stakeholders and advisors • Support monitoring of portfolio exposures • Prepare reports and updates • Track market developments • Assist in structuring credit solutions • Support term sheets and documentation • Coordinate with internal teams • Maintain databases and trackers • Assist with presentations • Provide ad hoc analytical support

• Support day-to-day benefit operations for Assurant’s Retirement, Health & Welfare, and Wellbeing programs • Collect, compile, synthesize and analyze large data sets, to support projects and initiatives • Own the preparation, validation, and ongoing management of the employee benefits census • Manage the benefits department’s compliance calendar • Support vendor management activities to ensure proper plan administration and resolution of participant escalations • Serve as a content editor and administrator for MyAssurantBenefits.com