• Serve as a part of the funding adjustment team, ensuring timely research, resolution, and documentation of all adjustments. • Manage and maintain the funding adjustment dashboard, including status updates, tracking, and reporting. • Monitor and respond to the Verus Funding Adjustment email inbox in a timely and professional manner. • Research and resolve post-funding adjustments, including pricing variances, fee discrepancies, curtailments, and other loan-level differences. • Communicate directly with Fund Administrators, DC Accounting Teams, Servicing, Lock Desk, and external Sellers to resolve outstanding items. • Monitor Post Funding cash accounts for incoming funds and prepare wire templates to transfer funds to appropriate accounts. • Prepare weekly wire templates for funding adjustment processing and confirm outgoing wire instructions. • Prepare and distribute funding adjustment statements to Sellers. • Identify and recommend process improvements to enhance efficiency and accuracy within funding and treasury workflows. • Cross-train and provide backup support across core Accounting & Finance functions as assigned. • Participate in special projects and departmental initiatives as needed.

• Provide support to the United States Coast Guard’s Command, Control, Communications, Computer, Cyber and Intelligence Service Center (C5ISC), based in Portsmouth, VA, is tasked with maintaining and developing the Coast Guard’s C5I Systems. • C5ISC uses the Mission Support Business Model (MSBM) from the Doctrine for Mission Support, Coast Guard Publication (MS-0). • One of the four MSBM cornerstones is configuration management, which includes Planned Maintenance Support.

• Ensure invoices from Global Service Partners and third-party suppliers are accurate, compliant, and aligned to contract terms, budgets, and forecasts. • Perform thorough invoice reviews and audits, identifying trends, variances, and risks that impact financial performance. • Approve invoices in Ariba to support timely and accurate payment processing. • Partner with Finance, Procurement, and Accounts Payable teams to resolve discrepancies and improve end-to-end invoice processes. • Provide clear and consistent updates to business leaders on invoice status, open issues, and payment timelines. • Maintain detailed audit documentation to ensure traceability, governance, and readiness for review. • Manage and maintain CRO Term Sheets by validating funding accuracy and ensuring alignment throughout the life of GSP contracts. • Analyze invoice data to support governance reporting, budget visibility, and operational decision-making. • Lead and implement best practices that improve invoice review efficiency, accuracy, and stakeholder experience. • Support CRO initiatives and projects by coordinating with internal teams and scheduling ad hoc meetings with GSPs as needed.

• Reads and comprehends customer handling instructions in the ticketing system • Logs into assigned splits/queues to answer designated calls into the Managed Service and Support Center (CSC) • Creates Ivanti cases to track all customer-related work received • Follows up with customer contacts to ensure satisfactory completion of work • Ensures compliance with designated contracts for managed services customers • Manages internal resources and business partners to meet contractual SLA requirements • Triages calls, emails, and work requests by severity, gathers appropriate initial information, and begins the resolution process; completes work when possible • Utilizes Power BI reports to monitor and analyze customer support metrics such as: Technician and resource utilization, Ticket hygiene (accuracy, completeness, and timeliness of case updates), SLA performance trends, Ticket backlog and volume patterns • Identifies data-driven opportunities to improve efficiency, customer experience, and service quality • Prepares and presents analytic findings to management to support decision-making related to staffing, workload balancing, and team skill development • Assists with maintaining data integrity in reporting tools and recommending enhancements to analytics dashboards • Supports continuous improvement by recognizing recurring issues and proposing actionable insights based on data patterns