Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Archive Management Coordinator is an integral member of the Studio Mastering & Content Operations (SMCO) Team, located in Universal City, California. Archive Management Coordinators are responsible for conducting research in a variety of Physical and Digital Asset Management systems, the comprehensive tracking of a multitude of assets, and active research and migration tasks of a physical and digital nature. The Archive Management Coordinator partners with key stakeholders across operations and divisions and on existing workflows, reviewing legacy databases and contributing input on best practices and evolving SOPs, especially in consolidation and alignment of assets into a singular platform. All members of the Archive Management team contribute to establishing new, ever-evolving policies and procedures related to maintaining the integrity of the NBCUniversal content library and the assets contained and created within that vast collection. Responsibilities: - Research asset inventory databases on multiple platforms - Navigate title management and inventory systems to research and validate metadata - Create and manage comprehensive asset tracking documents with accuracy and update existing tracking documents in real time across multiple platforms - Clearly communicate the status of assets, titles & metadata research with internal and external stakeholders - Efficiently review and evaluate for approval a high volume of accounts payable invoices and proactively resolve discrepancies - Provide feedback on research results with a hierarchy of assets based on quality and availability to meet deadline driven demand - Interact with Sourcing & Logistics team on coordination of asset movement and interaction with Union team members on reporting inventory location metrics Qualifications Requirements: - Advanced skills in database management systems including Xytech and FileMaker Pro - Familiarity with AV component assets involved in creating servicing level and archival grade assets - Experience with digital file transfer operations (Aspera, FTP, etc) - Working knowledge of animation terminology from traditional hand drawn era to current CGI and hybrid formats - Understanding of archival standards for movement and handling of physical assets across the spectrum of film/tape/media including domestic and international shipments - Familiarity with digital media formats both current and obsolete - A minimum of 2 years of experience of Microsoft Office Suite applications (including Outlook, Word, Excel, PowerPoint) with an emphasis on Excel and advanced pivot table functions - Experience with Google Docs - Bachelor's Degree in a relevant archival library management media-related field with an emphasis on data management and/or moving image and recorded sound specialization - 1+ years of experience in entertainment field related to work with legacy ("archival") assets and dealing with current production and delivery standards - 1+ years of experience in an environment focused on delivery accountability - Experience in localization and post production a strong plus Desired Characteristics: - Strong analytical and problem solving skills - Ability to manage multiple projects concurrently and make effective decisions in a high pressure deadline-driven environment - Strong communication skills and ability to interface with multiple departments, clients, and vendors - Self-starter that demonstrates initiative and ability to work independently with little supervision or in a team setting - Excellent sense of customer service and accountability - Experience with archival / library media industry or integrated systems a plus - Must be willing to work in Los Angeles, CA Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $75,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Create processes and cross-functional project plans for the onboarding of large strategic clients • Manage communications to client contacts ranging from C-level executives to general staff. • Lead client deliverables, including metric reporting and the establishment of governance plans. • Execute effectively by training client employees and creating comprehensive procedure documentation. • Analyze productivity and capacity to provide critical input for strategic client planning. • Identify trends in service delivery to proactively manage client expectations and results. • Develop and deliver executive-level presentations regarding ReSource Pro’s engagement and services. • Partner with Client Executives to identify and facilitate opportunities for service expansion. • Facilitate process improvement sessions to optimize operational effectiveness for our partners. • Resolve complex escalations to ensure standards are met for both internal teams and clients. • Coordinate with IT and internal functional departments to meet common goals and deliverables.

• Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country. • Utilize data, our tech stack (including Gainsight, Salesforce/SFDC, and Gong), and customer insights to drive company results in product adoption, renewal, and expansion. • Leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs. • Drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs. • Own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal. • Have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide. • This role requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently. • Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes.

• Manage the leads database and ensure their progression through the sales funnel until they become MQLs; • Regularly update and clean databases to ensure segmentation effectiveness; • Analyze CRM KPIs with deep analytical insight, knowing exactly how to adjust the levers that impact rates, connections, and implement continuous improvements; • Configure and optimize advanced integrations for RD Station, Umbler, Pipedrive, Intercom, Power BI, and other platforms in our ecosystem; • Design the technical flow and set up triggers for nurture and conversion journeys for both the leads database and the trial base (top, middle, and bottom of funnel); • Create and run strategic campaigns with a strong focus on converting leads to trials; • Implement A/B tests to optimize messaging and communication approaches; • Monitor campaign performance and propose operational adjustments to improve results; • Orchestrate retrial campaigns to re-engage lost contacts with a focus on conversion; • Work closely with our SDR team to refine and raise the quality of leads delivered by Marketing; • Identify bottlenecks and suggest optimization opportunities in CRM operational flows; • Lead database management and dashboard development efforts, proactively seeking ways to optimize operational analysis workflows; • Lead the automation efforts of our referral program.