Role Description The Verification Analyst will support various functions by reviewing energy billing data, investigating verification failures, identifying billing discrepancies, and supporting accurate client billing outcomes. This role requires strong analytical skills, attention to detail, and the ability to work with large data sets, internal systems, retailers, and stakeholders to resolve billing issues, track savings, and improve the bill verification process. - Review and analyse energy billing data to verify accuracy, identify discrepancies, and support correct billing outcomes for clients. - Investigate automated bill verification failures and determine whether issues relate to retailer billing errors, system configuration, data quality, or other contributing factors. - Analyse large data sets using Excel and internal systems to identify patterns, exceptions, errors, and opportunities for savings or corrections. - Review invoices, tariffs, rates, meter data, account information, and related billing details to confirm accuracy against expected arrangements. - Raise billing disputes with energy retailers and follow up through to resolution, including tracking credits, adjustments, and outcomes. - Maintain accurate case notes, ticket updates, supporting evidence, and resolution records within internal systems such as A2. - Liaise with internal teams, retailers, providers, and relevant stakeholders to obtain information, clarify issues, and support timely dispute resolution. - Track verified savings, billing corrections, credits, and financial outcomes resulting from investigation and dispute activity. - Escalate complex billing, data, or system issues to the appropriate internal teams where further investigation or technical support is required. - Identify recurring billing issues, system configuration problems, data gaps, and workflow inefficiencies to support process improvement. - Contribute to accurate reporting, internal updates, and operational visibility across verification activity and issue resolution. - Handle client, retailer, and billing information with confidentiality, professionalism, and strong attention to detail. - Work collaboratively with the SmartValidation, SmartSupport, and broader Eutility teams to support accurate, timely, and reliable bill verification outcomes. - Other position-level duties as they arise. Qualifications - Bachelor’s degree or tertiary qualification in Engineering, Science, Environmental Studies, Data Analytics, Business, Finance, or a related discipline is preferred. - Minimum 2-5+ years’ experience in billing analysis, bill verification, data analysis, utilities, energy, metering services, finance operations, or a similar analytical support role. - Experience working with invoices, billing data, account information, tariffs, rates, meter data, or utility-related information is highly regarded. - Strong analytical skills with the ability to investigate discrepancies, identify root causes, and interpret billing or data issues accurately. - Advanced Microsoft Excel skills, including the ability to work with large data sets, formulas, filters, reconciliations, and exception reporting. - Strong attention to detail and ability to review information carefully while maintaining accuracy across repetitive and high-volume tasks. - Ability to identify retailer billing errors, system configuration issues, data quality concerns, and process-related problems. - Experience raising, tracking, and resolving disputes, queries, adjustments, credits, or billing corrections with external providers or internal teams. - Good problem-solving skills with the ability to gather evidence, document findings, and recommend practical next steps. - Strong organisational and time management skills, with the ability to manage multiple cases, deadlines, and follow-up actions. - Good written and verbal communication skills, with the ability to liaise professionally with internal stakeholders, customers, retailers, and service providers. - Experience using ticketing, CRM, workflow, or case management systems such as A2 or similar platforms is advantageous. - Ability to follow established processes while identifying opportunities to improve accuracy, efficiency, and reporting quality. - Comfortable working in a data-focused, process-driven environment with a strong commitment to confidentiality and quality. - Reliable, proactive, and team-oriented, with a continuous improvement mindset and willingness to learn within the energy and utilities sector. Benefits - Work from home - Mon - Fri: 9:00am – 6:00pm AEST/AEDT (adjustments will be made for daylight saving time) - HMO with 2 free dependents and medical reimbursements - Government-mandated benefits - Work from home allowances - Opportunities to work with leading companies in Australia and beyond - Training programmes for career development - Engaging company outings, team activities and wellness sessions - Supportive, inclusive culture - Dedicated managers focused on your growth and success