Role Description Do you speak German fluently and dream of working from the comfort of your home — right here in Spain? Then buckle up, because SIXT is looking for you! SIXT is one of the world's leading mobility service providers, operating in over 100 countries with a fleet of more than 200,000 vehicles. Our Customer Service team is the heartbeat of that promise, and we're growing it with passionate, people-first professionals. Join a dynamic, international team where your German skills are your superpower, and every customer interaction is an opportunity to make someone's day a little better. If you're motivated, customer-obsessed, and ready to represent a premium global brand — all without leaving your living room — then this role is made for you. - Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process. - Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint. - Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs. - Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service. - Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution. - Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance. Qualifications - Native or near-native German speaker with fluent English skills (additional languages are a plus!). - A genuine passion for service excellence and helping customers find the right solution. - At least 1 year of experience in a customer-facing or service-oriented role. - Solid knowledge of MS Office tools; experience with CRM systems is a plus. - Strong verbal and written communication abilities, with a positive and professional tone at all times. - Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace. Benefits - 100% Remote Work: Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain. - AI at your fingertips: Access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. - SIXT Employee Benefits: Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more. - International Environment: Be part of a diverse, multilingual team spanning multiple countries and cultures. - Professional Growth: Access to training, development resources, and the chance to learn from a highly motivated, experienced team. - Team Spirit: Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings. - Stability & Purpose: Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.

• Asesorar a clientes en sus necesidades • Proporcionar información y soporte en el uso de servicios • Colaborar con el equipo en la mejora de procesos

• Accurately processing and categorizing customers' correspondence • Identifying and verifying essential documents • Adhering to established procedures and guidelines • Ensuring compliance with all relevant laws and policies

• Resolve service inquiries for claims, enrollment, billing, and pharmacy • Explain benefits and interpret contracts • Provide exceptional service satisfaction • Utilize service recovery process for complex situations