• Resolve service inquiries for claims, enrollment, billing, and pharmacy • Explain benefits and interpret contracts • Provide exceptional service satisfaction • Utilize service recovery process for complex situations

• Engaging with customers, documenting and providing advice on customer needs using our established workflow. • Coordinate and dispatch work orders to stores as needed. • Advising on services that align with customer needs and preferences. • Addressing customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction. • Managing and maintaining accurate records of customer interactions, sales activities, and service appointments using our CRM system. • Communicating updates to customers regarding changes in service timelines readiness. • Never missing an opportunity to help customers.

Role Description We are growing our team and are looking for candidates who enjoy assisting clients and managing multiple tasks. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is an ideal fit for candidates who are self-driven, dependable, very organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is strongly recommended) - Must be at least 18 years old Benefits - 100% remote - Flexible scheduling - Ongoing training and professional development - Supportive team environment Company Description

• The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. • Support and training are provided to clients via phone, email, and live chat. • Document the issue in Salesforce and offer a resolution, so our clients are successful. • Stay up to date on Meevo product knowledge and internal business processes. • Build technical knowledge of Meevo’s products, integrations, and business scenarios.