• Serve as the primary post-sale point of contact for key client stakeholders, owning the relationship from kickoff through successful adoption • Manage multiple client engagements simultaneously, balancing priorities across accounts without losing quality or momentum • Lead client calls, executive meetings, and kickoff meetings - setting the agenda, driving decisions, and keeping momentum • Champion the client perspective internally - distilling feedback into clear product signals and working directly with Titan's product and engineering teams to shape roadmap decisions and drive continuous improvement • Partner closely with Titan's Forward Deployed Engineers as the strategic client lead throughout the full delivery lifecycle • Identify and explore potential high-value use-cases and expansion opportunities in collaboration with senior client stakeholders • Lead enablement sessions with users and key stakeholders, building the AI literacy and advocacy needed for lasting adoption • Project-manage platform onboarding, implementation milestones and priorities - tracking progress, surfacing risks, and keeping engagements on schedule • Develop and maintain project plans, status reports, and escalation paths for client stakeholders

• Grow sales of Ontada Research Data Products and Services to life science partners through an account-based, consultative sales approach • Develop and execute on account plans and strategy for engaging accounts across the product lifecycle • Support Ontada’s strategic approach to long term partnerships with biopharma customers • Demonstrate subject matter expertise on Ontada’s portfolio of offerings • Work collaboratively with teams from across the Oncology & Specialty business to drive new sales opportunities

• responsible for the overall relationship with the client • work directly with sales executives on small groups that are sold • maintain senior management level contact with Benefits, Human Resources, and financial staff of the client • work on internal projects that benefit clients • charged with retaining and growing assigned book of business

• Manage a specific client base and develop long-term partnerships • Plan and deploy ticketing strategies for clients • Identify new business opportunities and participate in client presentations • Coordinate with internal teams for client events and services