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Tillster provides digital ordering and customer engagement services to clients in the restaurant industry. Tillster aims to foster a collaborative and inclusive
Technical Project Manager
Location
Mexico
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Technical Project Manager
Tillster
• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. • Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. • Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. • Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. • Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. • Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. • Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies. • Adapt project plans and priorities as business needs and customer requirements evolve. • Provide consistent, professional communication to internal leadership teams and external customer stakeholders. • Prepare and present project status reports, executive summaries, timelines, and risk assessments. • Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders. • Build alignment and trust across departments, customers, and executive leadership. • Ensure project documentation, deliverables, and communications are organized, accurate, and accessible. • Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement. • Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate. • Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.
Job Requirements
- 5+ years of experience in a project management, client services, program management, account management, or customer-facing delivery role.
- Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
- Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
- Excellent presentation, organizational, analytical and relationship management skills.
- Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
- Experience of creating and managing project plans, timelines, deliverables, and status reporting.
- Comfortable managing multiple priorities and adapting quickly to changing business needs.
- Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies) to improve project delivery and to enable communication.
- Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
- Agile/Scrum experience preferable.
- Must be Bi-Lingual English & Spanish C2 Level CFER or equivalent.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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Kohl'sIt’s no secret that our associates love #LifeAtKohls and we know you will too.
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