• Oversee the end-to-end student lifecycle—from application processing to final conversion—across all channel partner offices in the assigned region. • Drive and achieve region-specific student conversion targets. • Build and maintain strong, long-term relationships with channel partners. • Negotiate commercial and operational terms, ensuring mutual alignment and sustainable growth. • Provide comprehensive onboarding and ongoing training to partner teams. • Maintain active engagement with partners through regular communication, reviews, and field visits. • Identify and onboard new channel partners to expand regional reach and student volumes. • Gain complete understanding of KC Overseas’ business model, systems, and SOPs. • Ensure all partner offices strictly adhere to defined processes, documentation standards, and ethical practices. • Act as the escalation point for resolving partner-level operational or quality issues. • Guide and train agents to improve the quality and volume of student applications. • Conduct regular knowledge-sharing and process-training sessions for partner teams. • Liaise with Subject Matter Experts (SMEs) across Business Units to ensure partners are equipped with up-to-date country, university, and process knowledge. • Work closely with Head Office teams to: • Identify region-specific challenges and support requirements • Ensure timely operational, academic, and marketing support to partners • Act as the voice of the region in HO discussions and planning. • Plan and execute regional marketing initiatives in collaboration with the HO marketing team. • Provide on-ground support for events, seminars, fairs, and partner-led marketing activities. • Customize marketing strategies to align with regional market dynamics and partner needs. • Travel extensively across the assigned region, covering key cities and towns, to ensure business growth, partner engagement, and operational consistency.

Title: Software Development Manager Location: USA VA Home Office (VAHOME) Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Software Engineering Job Qualifications: Skills: Agile Environments, Agile Software Development, Java (Programming Language), Scrum, Technical Leadership Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: GDIT is seeking a Software Development Manager to support a large-scale federal case management and workflow platform supporting mission-critical operations and high-volume transaction processing. The Lead Developer will provide technical leadership for application development activities while working closely with Operations, Infrastructure, Security, QA, PMO, and Agile teams to ensure stable, secure, and scalable delivery. This role requires balancing modernization efforts, operational support, production stability, and Agile delivery in a fast-paced enterprise environment. This is a remote position. However, strong preference for someone local to the Falls Church area for weekly team meetings. Responsibilities: - Lead and mentor developers, QA engineers, automation engineers, and technical resources across the platform. - Coordinate development activities across internal teams and vendor resources. - Promote accountability, collaboration, technical quality, and operational awareness across the team. - Support resource planning, prioritization, and sprint delivery activities. - Work closely with the Scrum Master to support Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. - Oversee the design, development, testing, and deployment of enterprise web applications and workflow solutions. - Support scalable, maintainable, and secure application architecture and coding standards. - Collaborate with Infrastructure and Operations teams to troubleshoot production issues and support system stability. - Support CI/CD improvements, automation initiatives, and application modernization efforts. - Coordinate release activities and ensure deployments align with operational and security requirements. - Support root cause analysis and remediation activities for production incidents. - Provide hands-on technical leadership across application development and system integrations. - Support API integrations, backend services, document processing workflows, and platform enhancements. - Work with QA and automation teams to improve regression testing and deployment reliability. - Support monitoring, logging, and application performance improvement initiatives. - Ensure development activities align with federal security and compliance requirements. - Promote continuous improvement across development processes, Agile delivery, documentation, and operational readiness. - Track technical risks, dependencies, and delivery progress while communicating status to leadership. - Support development standards, code reviews, testing practices, and release management activities. - Ensure deliverables meet customer expectations, operational requirements, and quality standards. Required Skills: - Bachelors Degree and 10+ years of experience in application and/or system development. - 5+ years’ experience managing technical teams including developers, architects, and test/QA engineers in an Agile environment. - Expertise in programming languages such as Java, JavaScript frameworks, SQL, Rest APIs and CI/CD technologies. - Demonstrated experience enforcing development quality standards, including code reviews, definition of done (DoD), and readiness gates prior to QA handoff. - Strong experience leading Agile software development efforts in large enterprise or federal environments. - Experience supporting mission-critical applications with high availability requirements. - Strong understanding of SDLC processes, CI/CD pipelines, DevSecOps practices, and enterprise application architecture. - Experience working across Development, Infrastructure, Security, Operations, and PMO teams. - Demonstrated ability to challenge incomplete or ambiguous requirements and drive clarity before development begins. - Demonstrated experience enforcing development quality standards, including code reviews, definition of done (DoD), and readiness gates prior to QA handoff. Desired Skills: - Strong understanding of low code application platforms, tools, software architecture, design patterns, and best practices. - Experience with Micropact (Entellitrak), Appian, Salesforce, Pega, ServiceNow, Oracle, Outsystems, Mendix, OpenText, Microsoft, etc. - Experience working with CMS/Medicare systems, including hands-on experience integrating with CMS data sources, implementing Medicare-related business rules, and ensuring compliance with applicable CMS regulations and guidelines. - Proven experience in U.S. federal government contracting environments, including familiarity with the full contract lifecycle (pre-award through closeout), and successful delivery of software solutions under government standards and oversight. - Strong communication, leadership, troubleshooting, and stakeholder management skills. - Ability to balance operational support, modernization initiatives, and Agile delivery priorities. - Excellent presentation and communication skills with experience presenting technical updates, risks, and solution strategies to leadership, customers, and cross-functional teams. The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Title: Quality Assurance Manager Location: USA VA Home Office (VAHOME) Job Description: Job Description: The Quality Assurance (QA) Manager supports the Operations function by ensuring service quality, operational stability, and SLA compliance across a federal enterprise platform. Reporting into the Operations organization, this role focuses on production service delivery and operational performance rather than traditional software development testing. The QA Manager serves as a key partner to Operations leadership, providing oversight of SLA management, service quality, and performance governance across hosting/infrastructure, application development, operations, and Tier 1–Tier 3 Service Desk teams. This role ensures that incidents, outages, and service degradations are effectively measured, managed, and continuously improved in alignment with contractual and operational expectations. This is a remote position. However, strong preference for someone local to the Falls Church area for weekly team meetings. Responsibilities: - Support Operations leadership in the definition, validation, tracking, and reporting of SLAs across incident response, resolution, and system performance. - Ensure SLA measurement is driven by ServiceNow (or equivalent ITSM) data including accurate ticket lifecycle tracking. - Maintain clear SLA calculation methodologies including business hours vs. 24x7 and outage vs. service degradation definitions. - Provide visibility into SLA risks and support escalation of potential breaches. - Monitor and manage production service quality across infrastructure, hosting, and application operations. - Support release readiness, deployments, and post-implementation validation activities. - Ensure operational processes align with system reliability, availability, and performance expectations. - Ensure quality across Tier 1–Tier 3 support including ticket intake, categorization, prioritization, and escalation. - Validate adherence to Help Desk SOPs including communication standards and ticket lifecycle governance. - Drive improvements in first-touch resolution, backlog reduction, and ticket quality. - Identify recurring incidents and support initiation and management of Problem records. - Coordinate root cause analysis efforts across operations and engineering teams. - Ensure corrective actions are defined, tracked, and completed. - Collaborate with infrastructure teams to ensure performance aligns with service levels. - Validate monitoring, alerting, and capacity management practices. - Review system performance trends and operational health metrics. - Develop and maintain SLA and operational performance reporting. - Ensure reports are accurate, auditable, and traceable to ITSM data. - Support governance reviews with data-driven insights. - Ensure alignment with federal security and compliance frameworks (FedRAMP, FISMA, NIST). - Support audit readiness, evidence collection, and continuous monitoring activities. - Ensure secure handling of sensitive data. - Analyze operational trends across incidents, SLAs, and performance. - Recommend and implement improvements to processes and workflows. - Maintain SOPs and operational documentation. - Coordinate with development teams for production defect resolution and release readiness. - Ensure issues are documented and prioritized based on operational impact. - Serve as the operations-aligned quality voice to development teams. Required Skills: - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - 5+ years of experience in IT Operations, Service Quality, or IT Service Management in a federal or regulated environment. - Must have experience managing SLA's. - Experience with ServiceNow or similar ITSM platforms. - Experience with SLA management, incident/problem management, and reporting. - Working knowledge of FedRAMP, FISMA, NIST 800-53, and ITIL practices. Desired Skills: - Experience supporting hosting, infrastructure, or cloud environments. - Familiarity with APM tools and enterprise integrations. - Certifications such as ITIL, Security+, or CISSP - Strong operational mindset focused on service delivery and reliability. - Ability to work effectively within an Operations-led environment. - Data-driven approach to SLA performance and continuous improvement. - Strong communication skills and attention to detail. The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Title: Site Manager Location: Hudson, Waltham, United States Part Time Job Description: Make a difference with your mornings! Community Nutrition Program seeks a Part-Time Dining Site Manager in Northborough and Hudson to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and staff. This position offers $18.00/hour for a 15-hour work week: Monday-Friday from 10:00 AM- 1:00 PM. Benefits include paid holidays, sick, and vacation time. QUALIFICATIONS: - Must be organized, efficient, and enjoy working with older adults. - Willing to occasionally cover at other dining sites as needed and be able to lift 25 lbs. - Willing to attend staff meetings every other month at Springwell in Waltham. - Some experience with technology (i.e. iPad, iPhone), preferred. - A reliable car, current driver's license, and safe driving record required. - Some experience in human services work, preferably with older adults , preferred. - Experience with food service a plus. ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: - Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. - Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. - Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.