• Conduct high-volume outbound calls to DMVs across all 50 states and counties • Navigate varying DMV processes, hold times, and agent responses to obtain required information • Verify title status, lien perfection, rejection reasons, correction requirements, and applicable fees • Challenge inconsistent or unclear responses to ensure accuracy and completeness • Accurately document findings in internal systems with high attention to detail • Identify discrepancies and flag risks impacting title perfection timelines • Act as a support layer to Production and Resolution teams by supplying verified, timely information • Provide informed recommendations to leadership based on DMV interactions and observed patterns • Update internal job aids and process documentation based on real-time findings • Maximize productivity during variable hold times

Design and implement automations to streamline IT operations, deploy AI tools for improved service quality, and conduct root cause analysis to enhance support processes while collaborating with stakeholders to prioritize automation opportunities.

• Support the AfroTech Insider membership program on a part-time contract basis • Own the day-to-day execution of operational and infrastructure projects • Build and manage conversion pathways from free and low-cost programming into paid annual membership • Implement and maintain UTM tracking and attribution setup across all membership registration links • Ensure public-facing membership pages clearly communicate program tiers, pricing, and the path to joining • Track attendance and conversion data across paid and free programming touchpoints and produce monthly reports • Build and maintain a membership KPI dashboard tracking enrollment by channel, churn, and event engagement • Coordinate with the operations team to establish data connections needed for membership programming

Title: Talent Coordinator Location: Chennai, India Job Description: Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. About the role: We are seeking a detail-oriented Talent Coordinator to support our Talent Acquisition efforts across the APJ region. In this role, you will be responsible for the logistical execution of our hiring process, ensuring a professional and seamless experience for candidates and hiring teams alike. You will manage high-volume scheduling across multiple time zones and serve as a critical link between recruiters, hiring managers, and prospective employees. Key Responsibilities - Regional Coordination: Manage end-to-end interview logistics specifically for the APJ region, demonstrating a strong understanding of regional time zones and scheduling requirements. - ATS Management: Maintain high data integrity within Greenhouse, ensuring all candidate stages, feedback forms, and job posts are updated accurately. - Hybrid Scheduling: Coordinate a high volume of virtual interviews and in-office visits, overseeing all necessary room bookings and video conferencing links. - Candidate Communication: Act as the primary point of contact for candidates, providing timely updates and clear preparation materials throughout the interview loop. - Process Advocacy: Partner closely with Hiring Managers to ensure interview panels are balanced. You are expected to provide feedback and push back on scheduling requests that may negatively impact the candidate experience or internal efficiency. - Issue Resolution: Identify and resolve scheduling conflicts or technical issues in real-time, maintaining a calm and professional demeanor under pressure. - Greenhouse Expertise: Practical, hands-on experience using Greenhouse to manage complex recruitment workflows. - Effective Communication: Strong verbal and written communication skills with the ability to convey logistical information clearly to stakeholders at all levels. - Qualifications - Experience: 2 to 5 years of experience in recruitment operations, HR coordination, or a high-volume administrative role. - Regional Knowledge: Previous experience supporting the APJ market is essential. - Operational Flexibility: Ability to manage your desk across various time zones to meet the needs of the APJ recruitment cycle. - Volume Management: Proven ability to handle a high volume of tasks simultaneously while maintaining strict attention to detail. - Professional Assertiveness: The confidence to manage expectations with internal teams and advocate for process improvements. - Critical Thinking: Strong problem-solving abilities; you can anticipate potential roadblocks and proactively suggest solutions. Tools and Resources - Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. - Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. - Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice