Transforming lives & erasing the stigma around mental health, substance use & suicide🎗️ | mental health is health
Chat & Text Counselor
Location
California
Posted
2 days ago
Salary
$24 / hour
Seniority
Junior
Job Description
Chat & Text Counselor
Didi Hirsch Mental Health Services
• Offers crisis-counseling services via chat and text • Completes risk assessment, safety planning, de-escalation, and follow-up • Serves as mandated reporter in cases of suspected abuse or neglect • Familiar with resources and providing information and referrals • Maintains accurate and detailed chat/text reports • Documentation must be completed in real time • Responds to concurrent interactions in alignment with 988 Lifeline standards • Fulfills continuing education requirements as requested • Assists in training process of new counselors • Participates in community outreach events as needed • Attends routinely scheduled meetings
Job Requirements
- Minimum of six months of relevant behavioral health experience
- One year of experience in crisis intervention or suicide prevention strongly preferred
- Possess a high school diploma or equivalent
- Be 18 years of age or older
- Possess strong interpersonal skills
- Exceptional at multi-tasking and time management
- Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
- Have high speed internet with an active Ethernet connection
- Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
- Reliable and able to adhere to schedules based upon program needs
- Complete yearly required continuing education trainings
- Have knowledge of all job-specific skills including safety assessment, data collection, and chat/text triage
- Goal-oriented team player with strong experience working in large and complex systems
- Successfully pass pre-employment screening including background check and live scan fingerprinting
Benefits
- Loan repayment programs available
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