Job Closed
This listing is no longer active.
HP - Hewlett Packard is a leading information technology and services company that provides products, software, technologies, solutions, and services to individ
Partner Service Delivery Manager – Remote
Location
Costa Rica
Posted
15 days ago
Salary
0
Seniority
Senior
Job Description
Partner Service Delivery Manager – Remote
HP - Hewlett Packard
• Manage a defined portfolio of partners, serving as the primary contact for service delivery matters • Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints • Develop strong relationships with partner stakeholders across operational and leadership levels • Analyze partner performance and business trends to inform engagement strategies • Ensure partners meet HP service delivery standards, SLAs, and compliance requirements • Monitor performance metrics and drive continuous improvement • Guide partners in transitioning toward proactive and predictive service delivery models • Collaborate with HP sales, channel, supply chain, and technical teams to support partner success • Track and manage key performance indicators, including Customer and partner satisfaction (sNPS), SLA compliance, Operational performance metrics, Program adoption rates
Job Requirements
- Bachelor’s degree or equivalent experience in business, operations, or a related field
- Experience in service delivery, operations management, or partner/account management
- Strong communication and stakeholder management skills, including remote engagement
- Ability to manage multiple partners and priorities in a fast-paced environment
- Analytical mindset with experience using data to drive decisions
- Multilingual capabilities (e.g., Spanish or Portuguese) for regional support
Benefits
- Fully remote role with regular virtual engagement
- Collaboration with geographically distributed teams and partners
- Equal Opportunity Employer
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
General Manager – Transformer Field Services
RESA PowerRESA Power is the premier national provider of mission-critical power system solutions.
• Responsible for direct over-sight of the day-to-day operations of assigned location(s) • Provide solutions to local business topics (business growth, Customer concerns, employee question/concerns, facility issues, etc.) • Responsible for hiring and training for direct reports • Conduct interviews, complete job reviews, and act as a mentor for direct reports • Set and review professional development goals for direct reports • Ensure staff is motivated and productive • In partnership with assigned Sr. Management, responsible for setting business strategy and goals for growth • Able to estimate and quote projects and jobs for customers that meet customer and company expectations • Cultivate and maintain relationships with internal customers, external customers, and vendors • Responsible for ensuring month end activities are complete; ensuring reports are submitted as per company schedule • Responsible for location budget and optimizing expenses; responsible for managing location P&L to company expectations • Provide leadership to ensure that projects are within scope, schedule, budget, quality, etc. • Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals • Work with assigned Sr. Management to ensure continuous improvement and strategic business initiatives are developed and implemented • Participates in Management meetings regarding the business and facilitates meeting with employees to give direction, distribute company information, etc. • Prepare variety of reports-management reports, weekly scheduling reports • Other duties as assigned.
Cost Manager, Quantity Surveyor – Healthcare Construction
Turner & TownsendA global consultancy business serving clients in the real estate, infrastructure and natural resources sectors.
• Advise clients on strategies, manage prequalification of vendors, assess proposals, bids, and bid levelling documents, make final recommendations to the client • Manage estimating services for full project lifecycles • Review and present cost reports and forecasts • Liaise with project managers to recommend contractor entitlements • Develop procedures governing project handover
Proposals Manager
Everest Clinical ResearchQuality is Our Backbone. Customer-focus is Our Tradition. Flexibility is Our Strength.
• Own the end-to-end intake and delivery of project/opportunity proposals • Analyze clinical research protocols and opportunity and client requirements • Drive and develop on-time, high quality, functionally and technically sound proposals • Act as a central bid leader to plan, notify, coordinate and follow up with internal and external parties • Support the coordination and execution of bid defense meetings, project contracting, transition of key information to project delivery teams • Support capability building for the proposals/contracts and business development function at Everest
Role Description This position is responsible for delivering the accelerated execution of initiatives that transform Franklin Energy and create tangible value for our employees, clients, owners, and other stakeholders. The Transformation Manager is responsible for the successful planning, execution, and delivery of key initiatives. Reporting to the Senior Director of the TMO, this role will collaborate with cross-functional teams to ensure transformation projects are completed on time, within scope, and on budget to change ways of working, build capability and unlock financial and non-financial benefits. The Transformation Manager will play a critical role in driving transformational change and fostering a culture of performance excellence & continuous improvement within the organization, enterprise-wide. Essential Duties and Responsibilities - Develop necessary documentation for Stage Gate approval, including business cases, financial plans, resource plans, and project plans, working alongside other subject matter experts in the organization including finance, technology and operations leadership. - Develop detailed tactical implementation plans, including scope, actions, milestones, timelines, with ownership and responsibility for successful delivery. - Ensure alignment of project objectives with the overall transformation strategy of Franklin Energy and client and customer needs. - Take accountability for delivering tangible financial & non-financial benefits across the enterprise at pace, with field operations, warehousing, fleet, scheduling, contact center and other teams through productivity improvements and Performance Excellence techniques. - Exploration and diagnosing additional improvement opportunities. - Facilitate excellent communication between project teams and senior leadership to ensure transparency is maintained with a strong focus on influencing, coaching and guiding the business owners towards sustainable Transformational Change. - Deliver performance improvements against baseline KPIs and proactively address potential roadblocks, targeting a balanced suite of financial and non-financial benefits derived from transformation delivery across quality, safety, cost, revenue, lead time and productivity at the intersection of people, process and technology. - Provide regular updates and comprehensive reports to the Senior Director of the TMO, SteerCo, and other stakeholders. - Utilize data to drive informed decision-making and continuous improvement, derived from data storage systems, dashboards and manual data collection techniques. - Collaborate with other Transformation Managers, Change Coaches and other Project Managers across the enterprise to prevent duplicative efforts, optimize resource utilization and share best practices, case studies and quick wins. - Implement Change Management best practices to ensure change is well received, understood and sustains. - Ensure project initiatives and piloted solutions are rolled out at scale in a way that supports Franklin Energy’s culture and values. - Ensure all project activities comply with relevant industry regulations and standards by maintaining the highest levels of compliance and quality throughout the project lifecycle. Qualifications - Bachelor’s degree in Business, Engineering, or a related field. MBA or advanced degree preferred. - 5+ years of project management experience with demonstrated experience in leading large-scale transformation projects in industrial settings (warehousing, utility field operations, telecoms network, manufacturing etc). - Experience leading transformation projects as a Lean, Performance Excellence, Agile, Six Sigma, Process Excellence or Change Management Practitioner. - Project Management / Transformation / Change Certification(s) preferred – (PMI, Agile, LCS, PROSCI etc.). Requirements - Proven track record of successfully delivering projects on time, within scope, and on budget with outstanding results across financial and non-financial metrics. - Excellent stakeholder engagement, influencing, communication, and presentation skills, with the ability to engage and influence stakeholders and build and maintain relationships with key stakeholders at all levels, working collaboratively with stakeholders throughout the entire project lifecycle. - Exceptional project management skills, including planning, execution, and risk management with the ability to identify and mitigate risks before they turn into issues. - Experience with budget management and financial oversight on projects, ensuring efficient allocation of resources for example, realistic timelines, relevant subject matter experts, efficient technology and travel spend. - Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and the creative ability to convey complex ideas visually, with simplicity to varying levels of audience, including the senior leadership group. - Commitment to high-quality delivery, ensuring all transformation initiatives meet or exceed established standards, objectives and key results. Licenses & Certifications - Valid driver’s license. Travel Requirements - Willingness to travel up to 35%.



