Role Description We are growing our team and are looking for candidates who enjoy assisting clients and managing multiple tasks. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is an ideal fit for candidates who are self-driven, dependable, very organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is strongly recommended) - Must be at least 18 years old Benefits - 100% remote - Flexible scheduling - Ongoing training and professional development - Supportive team environment Company Description

• Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes. • Take inbound calls while toggling through several applications on multiple screens. • Attend 100% of trainings, and the first 90 days of employment. • Resolve customer complaints through independent problem-solving skills and one-call resolution. • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

• Monitor, manage, and respond to incoming client portal and Salesforce-related support tickets • Troubleshoot user issues related to portal access, Salesforce functionality, permissions, workflows, and system performance • Resolve support requests efficiently while maintaining a high level of customer satisfaction • Triage and prioritize tickets based on urgency, business impact, and client needs • Support Salesforce users by assisting with account access, profiles, permissions, reporting issues, and workflow troubleshooting • Track, maintain, and monitor support cases to ensure timely resolution and adherence to service expectations • Maintain accurate case documentation, statuses, notes, and follow-up actions within Salesforce or ticketing systems • Generate and provide regular reporting on support case volume, trends, resolution times, recurring issues, and team performance metrics • Analyze support data to identify recurring issues, process gaps, and opportunities for operational improvements • Identify and document Salesforce-related bugs, configuration issues, and enhancement requests • Delegate or escalate issues to appropriate internal teams when necessary • Clearly document issues, resolutions, and workflows for future reference and knowledge sharing • Communicate updates and resolutions to clients in a clear, professional, and timely manner • Assist in maintaining internal knowledge bases, support documentation, and Salesforce support procedures • Collaborate with cross-functional teams to improve system usability, reporting visibility, and support operations

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other) • Explaining how to use the online HR systems • Investigating more complex cases.