Title: Claims Team Lead, General Liability Location: Atlanta United States Job Description: About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Team Lead at Reserv, you're not just managing from the sidelines-you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them. This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client-balancing strategic leadership with rolling up your sleeves when volume demands it. Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter-this role was built for you. Who you are - Highly motivated, growth-oriented, impactful and influential - You're a claims professional with a track record of success in commercial claims-Premises, Construction, New York Labor Law, or other complex General Liability - Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership) - You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics - Passionate about your team, the customer, and their experience - You're empathetic and patient with everyone you interact with - Driven by a sense of urgency (without working around the clock) - Creative problem solver who challenges assumptions and leverages technology and team talents to address problems - You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts - You can dive deep into details while staying focused on the big picture - Anti-status quo - you don't just wish things were different, you act on it - Comfortable with phone communications and understand why they matter throughout the claims process - You have a sense of humor (claims are hard enough as it is!) What you'll do - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice - Responsible for having direct reports - Serve as backup/leader when the Manager is out of office - Responsible for initial onboarding tasks / access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees - Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications - 7+ years of insurance claims experience in high exposure commercial general liability claims, with knowledge of New York Labor Law is needed - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - 2+ years of leadership experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Role Description The Auto Claims Appraiser contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience through the inspection and estimation of automobile physical damage claims including market value calculations. Daily travel is required in and around San Diego, CA. - Inspect, evaluate and write appraisal estimates pertaining to the physical damage of automobile losses using estimating software. - Communicate with insureds, auto body shops, contractors and adjusters as required to ensure accurate and complete estimates. - Negotiate automobile total losses. - Estimate the value of automobile salvage. - Establish and maintain business relationships with independent repair contractors/vendors. - Assist adjusting personnel when necessary by providing expert advice on auto damage losses. - Assist in resolving issues that arise in regards to estimates. - Manage timely and efficient inspection appointments at various locations. - Perform re-inspections as assigned. - Maintain accurate records based on company standards and policies within the claims system. - Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region. - Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in vehicle repair procedures and materials. Qualifications - Experience in auto claims appraisal. - Proficient in estimating software. - Strong communication and negotiation skills. - Ability to establish and maintain business relationships. Requirements - Daily travel in and around San Diego, CA. - Non-exempt position eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 8 hours in a workday. Benefits - Health coverage for medical, dental, vision. - 401(K) and Roth 401(k) saving plan with company match. - Remote work opportunities. - Tuition assistance. - Employee appreciation and recognition. Company Description Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service. - Proud affiliate of the Auto Club of Southern California (AAA). - Shared values of service to our members, competitive pricing, and supporting our communities. - Abundance of opportunities to learn, grow, and advance throughout our thriving organization. - Flexibility to work from home (remote) in any state where Wawanesa currently operates in the U.S.

Role Description Responsible for investigating and confirming the facts of loss for advanced Homeowner's Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating or auditing a comprehensive estimate of damages for homeowners first party claims leading to the proper disposition. We are seeking a Property Field Adjuster to join our team! This role will support Northeast property and homeowner claims, including weather‑related losses such as frozen pipes, water damage, hail, and wind. The position is part of our Premier Division, which services high‑value homes and manages claim losses up to $250,000. The territory will include Rockland and Westchester, NY counties. The ideal candidate will be an experienced adjuster with prior carrier experience and the ability to handle claims from start to finish. This role involves assessing a wide range of complex damages and working closely with public adjusters, often negotiating claim settlements. Strong communication, negotiation, and diary management skills are essential for success in this position. Key Responsibilities - Possesses a deep understanding of the content of all policy types written by the company - Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st party homeowners' losses with complexity - Builds mastered relationships with both internal and external customers across multiple lines - Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option - Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines Supervisory Responsibilities - This job does not have supervisory duties. Sign On Bonus You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. *Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus. Skills - Analytical Thinking - Business Case Analyses - Case Management - Claims Administration - Customer Satisfaction - Customer Service - Homeowners Claims - Homeowners Insurance Claims - Multitasking - Property Claims - Property Insurance Claims - Quality Management - Relationship Management - Time Management - Xactimate - Xactimate (Estimating Software) - Xactimate Estimating Compensation Base compensation offered for this role is: - Field Property Cons I: $53,500 - $77,800 - Field Property Cons II: $56,000 - $82,500 - Field Property Sr Cons I & II: $65,600 - $98,200 Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. Benefits - National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. - All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. - Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. - Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. - Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. - When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. - Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

• Be a decision maker. Focus on solving complex problems, while making timely, but thoughtful decisions to resolve client issues. • Analyze medical, financial, and other claim documents. • Have opportunities to meet with our customers in person. • Provide accurate claims decisions in a time sensitive and fast- paced environment, while adhering to all state and department of insurance regulations. • Be a leader Work across business divisions including both internal and external partners. • Be a resource for colleagues with less experience. • Work on department innovations.