Job Closed

This listing is no longer active.

Lucet logo
Lucet

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Coordinator, Care Access

TherapistTherapistPart TimeRemoteMid LevelTeam 501-1,000

Location

United States

Posted

20 days ago

Salary

$21 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Coordinator, Care Access

Lucet

Role Description The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams. Essential Functions - Administrative & Operational Execution: - Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency. - Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards. - Member & Provider Support: - Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA. - Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff. - Care Coordination & Case Management Support: - Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions. - Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration. Qualifications - Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR - High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting. - Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data. - Ability to talk and type simultaneously while navigating systems during live member interactions. Requirements - This position is a federally contracted position with the United States Postal Service, which has specific requirements for all candidates including: - Ability to pass background check upon hire and throughout employment. - Ability to undergo a Public Trust background investigation and receive a favorable adjudication. - US Citizenship for at least 5 years. - MVR. Benefits - Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive. - 401(k) with competitive employer match. - Company-paid life insurance. - Paid time off. - Professional development opportunities. - Remote work flexibility (role-dependent). - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. Working Conditions - High-speed internet service (cable or fiber optic) with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems. - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls.

Related Categories

Related Job Pages

More Therapist Jobs

Hopesglobalgetaways logo

Travel Care Experience Specialist

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Therapist20 days ago

Role Description We are growing our remote travel support division and are looking for motivated individuals who enjoy assisting clients and creating positive service experiences. As a Travel Care Experience Specialist, you will help clients with trip coordination, reservation support, and travel-related assistance while ensuring details are handled accurately and professionally. This position is ideal for individuals who are organized, dependable, and comfortable working in a flexible remote environment. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. - Assist clients with coordinating vacations, cruises, hotels, and other travel arrangements - Research destinations, travel packages, accommodations, and transportation options through approved systems - Review itineraries and booking confirmations to help ensure accuracy - Provide customer support and travel guidance based on client preferences and budget considerations - Communicate professionally through email, phone, and online messaging platforms - Handle reservation adjustments, itinerary changes, and general service inquiries - Maintain organized records, client profiles, and booking documentation - Attend virtual trainings, workshops, and team meetings as scheduled Qualifications - Strong communication and customer service skills - Ability to stay organized and manage multiple responsibilities - Comfortable using online systems, computers, and communication tools - Reliable internet access required - Self-motivated with attention to detail - Must be at least 18 years old - Must be legally authorized to work in the US, UK, Mexico, Australia, or Spain or other approved regions Benefits - Fully remote opportunity - Flexible scheduling options - Training and onboarding resources provided - Access to travel discounts, incentives, and supplier perks - Supportive and team-oriented work culture - Professional development and advancement opportunities

Northern America + 3 moreAll locations: Northern America | Europe | Australia and New Zealand | Latin America and the Caribbean
Full TimeRemoteTeam 201-500

Role Description Join the Journey of Hope. Help patients build a life worth living beyond the hospital. As an Outpatient Therapist providing telehealth care, you deliver evidence‑based therapy that keeps momentum going — providing a calm, vigilant presence while others rest. - Provide individual, group, and family therapy using CBT/DBT/trauma‑informed approaches. - Complete intake/diagnostic assessments, treatment plans, and measurable progress notes. - Coordinate care with PCPs, schools, courts, and community supports as appropriate. - Maintain a caseload with timely access and excellent patient experience. - Ensure continuity of care overnight with vigilant observation and timely documentation. - Manage after‑hours admissions and urgent needs; prepare a thorough handoff to the day team. Qualifications - Master’s degree with state license (LPCC, LCSW, LISW, LMFT). - Experience with SUD, co‑occurring, or severe mental illness preferred. - Strong telehealth etiquette and documentation skills. Benefits - Multiple medical plan options, Vista Wellness (physician/pharmacy). - Dental, Vision. - Generous PTO and paid holidays. - 401(k) with company contribution; Life and disability coverage. - Tuition reimbursement up to $15,000 and student loan forgiveness programs. Company Description

United States
$40 / hour
Job Closed

Role Description The Behavioral Health Home Based Clinician is responsible for providing culturally appropriate professional behavioral health (BH) and substance abuse treatment services for the Nottawaseppi Huron Band of the Potawatomi. This position works with a diverse population including children and their family members. - Provides services with specific focus on children and families identified as “at risk” in the family home or community. - Interviews clients, family members, and other interested parties to assess needs for BH treatment; completes thorough and timely mental health screenings, psycho-social assessments including DSM-5 diagnostic impressions, and person-centered treatment plans and plan updates. - Weaves cultural aspects and support throughout all treatment services. - Provides a clinical assessment regarding the end of services including completion of discharge summaries, follow-up care, referrals, and aftercare planning. - Performs case management duties and collaborates with social services, medical/dental, or others as required to meet clients’ needs. - Conducts treatment coordination, discharge planning, aftercare, case management, and maintains professional relationships with treatment facilities. - Addresses BH needs of medical/dental patients, offering additional BH-specific support and guidance. - Documents and maintains case files in accordance with NHBP policy and procedures. - Documents correspondence regarding client status upon request, including court reports or testimony. - Assists and participates in tribal outreach, education, events, or activities, which may include public speaking. - Participates in department meetings as directed, including task forces, staff meetings, team meetings, case consultation, and clinical supervision. - Engages in continuous learning and self-assessment activities to address diverse client needs. Qualifications - Master’s degree in social work, or closely related field (Professional Counseling or Psychology). - Licensed in field of practice and in good standing in the State of Michigan. - 3 years of experience in social work, psychology, counseling, or behavioral health sciences. - Experience working with diverse groups in community-based team settings. - Maintain valid driver’s license with good driving record and be GSA certifiable. - Experience working with highly confidential and sensitive information, following HIPAA requirements. Requirements - Successfully complete and pass a comprehensive background investigation and drug screening in accordance with NHBP standards. - Work flexible hours when necessary or as directed. Benefits - Employees contribute minimal cost sharing towards medical, dental, and vision insurance. - Employer Paid premiums on short term disability, life insurance, and accidental death and dismemberment. - Flexible Spending Account for Medical Reimbursement. - 100% Employer paid Short Term and Long Term Disability, Life Insurance, and Accidental Death and Dismemberment Insurance. - Dependent Care Reimbursement. - 401K Plan with eligible match. - MERS Plan for Law Enforcement. - A generous paid time off program where all employees begin earning accrued paid time off immediately upon hire. - Generous Tuition Reimbursement Program with Educational Release Time. - Thirteen Paid Holidays. - Employee wellness and fitness programs. - Opportunities to participate in NHBP Sponsored activities. - Public Student Loan Forgiveness eligible employer. Indian Preference Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preference to NHBP Tribal citizens, spouse/parents of NHBP citizens, and members of other federally and Tribally recognized Indian Tribes. Security Sensitive This position may contain information that is security sensitive and thereby subject to additional confidentiality provisions. All information obtained will be protected under IHS/HIPAA policy rules and regulations.

United States
$81.0K / year
Reworks Solution logo

Patient Coordinator Team Lead

Reworks Solution

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Therapist22 days ago

Role Description A detail-oriented and compassionate Patient Coordinator Team Lead is sought to support healthcare operations and administrative processes in a fast-paced remote environment. The successful candidate will be responsible for: - Coordinating communication with patients and providers - Managing documentation - Supporting scheduling and administrative workflows - Ensuring accurate recordkeeping The ideal candidate possesses strong organizational abilities, excellent communication skills, and the ability to manage multiple priorities efficiently. Qualifications - Bachelor’s degree (BA/BS) highly preferred - Previous experience in healthcare administration, medical coordination, intake, or administrative support preferred - RN, Medical Assistant, or similar healthcare experience preferred - Strong communication and interpersonal skills required - Excellent organizational and multitasking abilities required - Experience using Microsoft Teams preferred - Experience using medical software preferred - Tech-savvy with the ability to quickly learn new systems and platforms required - Strong attention to detail and problem-solving skills - Ability to work independently in a remote environment - Reliable internet connection and a suitable home office setup - Experience working with US-based healthcare environments is an advantage Requirements - Comfortable working U.S. hours - Remote work from home Benefits - Comfortable working U.S. hours - Remote work from home

South Africa
Job Closed