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IT Ops Engineer
Location
United States
Posted
20 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
IT Ops Engineer
MGM Resorts International
Role Description Ensure applications and infrastructure systems remain operational for MGM Resorts International. Provide second and third level support to resolve any operational concerns with the applications and systems in accordance with established SLAs. - Perform complex systems root cause analysis of problems and incidents associated with applications and services within the corporate environments. - Implement technical solutions that provide for self‐healing and high availability of all applications installed at MGMRI. - Receive and resolve escalations from the Operations Center L1 Analyst. - Receive and resolve application escalations from Tier 1 third party vendors personnel. - Provide Subject Matter Expertise (SME) level of application‐level issues. - Responsible for attending project meetings and facilitating meetings as required. - Understand system/application topology to include interfacing systems. - Attend strike teams as an escalation point. - Provide KBA’s and assistance in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2. - Create and maintain documentation related to applications and application issues. - Document issues that are awaiting code releases to resolve. - Attend training on applications and technical skills. - Work with IT groups, Vendors, and Business users. - Escalate issues for resolution (and provide follow‐up) to Tier 3 (MGM Enterprise Architecture, In‐house Development staff, Infrastructure Engineering, OEM and application vendors). - Provide technical leadership to more junior application engineers. - Provide high level knowledge and mentoring in version control systems. - Provide high level knowledge on the following operating systems/technologies: Windows Server, Terminal Services; Windows Active Directory; Guardian; /Linux; and/or Application Installation. - Provide high level knowledge of core Java principles and possess Java diagnostic expertise. - Remote work permitted. Approved remote states include Nevada, and Dallas-Fort Worth, Texas. - Multiple positions available. Qualifications - At least a Bachelor in Information Systems, Information Technology, Computer Science, Computer Engineering or a related field. - One (1) year of experience as a Software Engineer, Product Management Intern, Software Infrastructure Engineer, or related role. - Experience in Information Technology. - Project management skills including project planning, structure, discipline, execution and follow through. - ITIL processes experience. - Public Cloud experience such as Azure, AWS, GCP, OCI. Contact Apply online at https://careers.mgmresorts.com/global/en job number: 275773 or E-Mail resume to resume@mgmresorts.com and reference job number: 275773. Are you ready to JOIN THE SHOW? Apply today!
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