• Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle. • Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America. • Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security. • Ensure compliance with global IT standards, processes, and service management frameworks. • Drive continuous service improvement aligned with ITIL best practices and cost optimization. • Act as escalation and complaint manager, supporting and consulting on related projects. • Design and evolve UEM service components across the matrix organization. • Manage and steer third-party suppliers and operational service providers.

Role Description Watchmaker is inviting applications for the full-time position of Market Development Manager to support our MDx and Enzymes portfolio. The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to our company culture and success. The position provides an opportunity to serve as the technical-market bridge for Watchmaker's MDx and Enzymes portfolio, with responsibility extending into NGS crossover applications. As Watchmaker expands into molecular diagnostics and new customer segments, this role ensures that market intelligence and commercial enablement keep pace with our product ambition. Responsibilities - Act as a product-aligned, non-quota carrying customer interface - Partner with Sales on targeted, high-value customer engagements, including: - Complex technical discussions (SME support) - Competitive evaluations - Strategic account interactions where product insight is required - Join customer calls and competitive evaluations where deep product and market context is needed - Turn discovery outputs into validated problem statements and adoption signals that PMs can make decisions from - Build post-launch feedback loops that capture real-world friction and unmet needs, consolidated and delivered back to the product team - Own and run a VOC program that pulls consistently from customer interactions, KOL engagements, field feedback, and conferences - Support and use customer segmentation frameworks and adapt in collaboration with key stakeholders as needed - Feed structured market intelligence into product prioritization through consistent, well-prepared inputs to product strategy discussions - Build and maintain competitive intelligence tools: landscape maps, battlecards, win/loss frameworks, and keep them current as the market moves - Participate alongside PMs in customer and KOL conversations, capturing and synthesizing what's learned - Track emerging technology trends and competitive movements in the MDx and NGS space, surfacing implications for both product development and commercial strategy - Coordinate and run KOL and design partner engagements, ensuring consistency across programs - Map commercial pathways for OEM and emerging customer segments - Flag where market relevance or customer demand should inform prioritization - Contribute customer segment context to Apps project discussions - Help translate Apps outputs into commercially usable intelligence Please note: The above responsibilities are not exhaustive and other similar duties may be required from time to time. Qualifications - 8+ years of experience in life sciences with hands-on exposure to molecular diagnostics, NGS workflows, or enzyme and reagent products - Experience in biotech and a start-up environment are highly desirable Requirements - Excellent organizational skills and attention to detail - The ability to multitask, work at a high standard, perform consistently under pressure along with pre-determined deadlines, and work without supervision - Strong interpersonal skills and an ability to work as an effective member of a team - Good communication and personal task management skills, and a high level of self-motivation and initiative - A creative and disciplined approach to problem-solving - Time management and prioritization under deadlines - High level of accuracy in documentation, record-keeping, and reporting - Proven ability to engage credibly with customers on technical workflows in MDx, NGS, or enzyme/reagent product categories - Demonstrated experience building competitive landscapes, VOC programs, and customer segmentation frameworks - Experience developing commercial enablement tools - battlecards, knowledge bases, or technical selling guides - that directly improved a commercial team's performance - Comfortable with market sizing, win/loss analysis, and synthesizing qualitative and quantitative market data into clear strategic inputs - Track record of influencing without authority in matrixed environments - aligning commercial, scientific, and product stakeholders around shared market understanding Education and Experience - MSc degree in Molecular Biology, Biochemistry, or an associated scientific field required - Minimum of 8 years industry relevant experience, including R&D and/or Customer-facing roles Compensation - The base compensation for the Market Development Manager role starts at $110,000 - $130,000 + bonus + equity; actual pay will be adjusted based on skills and experience - Employees are eligible for: - Flexible Time Off - Holidays - Employer covers 75% of base medical plan with buy-up options - EAP (employee assistance program) - Employer paid dental with a buy-up option - Employer paid vision - Employer paid $25,000 life/AD&D policy - Paid parental leave - 401(k) retirement plan with a 4% match Application Requirements - To apply for the position, please submit the following in a PDF format on watchmakergenomics.com: - Letter of motivation (upload where it says cover letter) - Resume or Curriculum vitae, highlighting relevant qualifications and experience - Applications without a Letter of Motivation will not be considered. Local candidates preferred. - Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately. - If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested. Company Description Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

• oversee the preparation of multidisciplinary NEPA documents • ensure compliance with federal regulations • collaborate with federal agencies and project stakeholders • manage project timelines and deliverables

• Oversee daily operations of the TikTok Shop account • Coordinate directly with TikTok representatives and partners • Manage product listings, updates, and optimization • Create and manage new product listings • Ensure accuracy, completeness, and performance optimization of listings • Organize catalog structure for scalability • Work with creators and affiliates to drive product promotion • Coordinate campaigns and ensure smooth execution • Support relationship management with creators • Clean up and organize existing workflows and systems • Build processes to support scaling the TikTok Shop operation • Identify inefficiencies and implement improvements • Transition into a management role overseeing a team • Delegate tasks and ensure accountability across team members • Help build and scale the TikTok Shop function internally.