Role Description - Create deliverables addressing common requests within the Property, Real Estate, and Community Association domain. - Review peer-developed deliverables to enhance AI research. - Work independently and remotely on your own schedule. - Contribute expertise to cutting-edge AI research. Qualifications - 4+ years professional experience in your respective field. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediate Benefits - All experts receive a $100 onboarding payment for completing the onboarding quiz. - Experts who pass the quiz enter a work trial period with a $1,500 payment upon successful approval of their first task. - Payment then shifts to hourly pay. - Top performers receive a weekly bonus incentive on top of their per task rate. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description The Senior Manager, Regional Field Service is responsible for leading field service operations across the Western U.S., ensuring consistent, high-quality service delivery while driving customer satisfaction, operational performance, and revenue growth. This role owns both day-to-day field execution and strategic customer engagement, serving as a key partner to the commercial organization. This position is part of the Service Organization located in the Western United States and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. If you thrive in a collaborative leadership role and want to work to build a world-class Service organization—read on. In this role, you will have the opportunity to: - Lead and develop the regional Field Service organization by managing Field Service Engineers across the Western U.S., setting clear expectations, and driving capability, engagement, and talent development. - Own hiring, coaching, and performance management to build a high-performing, scalable team. - Own service delivery and operational performance across the region, ensuring consistent execution of installations, preventative maintenance, and break/fix activities. - Drive key service KPIs (response time, first-time fix, productivity) while optimizing resources and cost-to-serve. - Deliver a differentiated customer experience by building strong relationships with key accounts and proactively addressing needs. - Lead escalations and use customer feedback and service data to drive continuous improvement. - Drive cross-functional alignment to ensure seamless execution, partnering with Sales, Technical Assistance Center (TAC), and Service Operations to coordinate service activities and remove barriers. - Lead continuous improvement using DBS principles, applying structured problem solving and data to identify root causes and implement sustainable solutions. - Support commercial growth and strategic customer management by identifying opportunities to expand service offerings and partnering with Sales to strengthen customer relationships. Qualifications - Bachelor’s degree with 9+ years of experience or Master's degree with 7+ years of experience within field service or a similar support function. - Minimum of 5 years management experience. Requirements - Ability to travel 50-80%, including domestic and international. May be required to travel on short notice and for extended periods. - Must have a valid driver’s license with an acceptable driving record. - Must have a valid U.S. Passport. - Ability to lift, move or carry equipment up to 50 lbs. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Eligible for bonus/incentive pay. - Flexible, remote working arrangements for eligible roles.

Role Description The Partner Business Manager (PBM) role within the HP Poly Hosted Service Provider (HSP) team is responsible for driving growth of HP Poly telephony solutions with UCaaS and CCaaS service provider partners in the Western United States. This role owns the execution of partner enablement, go‑to‑market planning, MDF investment strategy, forecasting, and ongoing partner business management. The PBM serves as the primary liaison between HP Poly and assigned partners, ensuring alignment across executive leadership, sales, marketing, and technical stakeholders to deliver measurable business results. Key Responsibilities - Partner Enablement & Training: - Train and enable partners on HP Poly telephony solutions, programs, tools, and processes. - Deliver live and virtual partner trainings, presentations, and solution evangelism sessions. - Project manage partner technical certifications, demo/sample delivery, and certification progress related to new product introductions. - Support partner onboarding and ongoing enablement through HP Partner Portal and HP University. - Go‑To‑Market Execution & MDF Management: - Plan, execute, and manage Marketing Development Funds (MDF) programs to drive revenue growth and pipeline creation. - Design and support partner marketing activities, demand‑generation campaigns, events, and vendor showcases. - Track MDF utilization and performance to ensure strong return on investment (ROI). - Strategic Partner Management: - Lead strategic business planning and Quarterly Business Reviews (QBRs) with partner stakeholders. - Align HP Poly and partner executive teams around joint go‑to‑market strategy and business objectives. - Act as a partner advocate and liaison, assisting partners in navigating HP systems, tools, and internal processes. - Forecasting, Goals & Business Operations: - Deliver accurate and timely forecasting across assigned partners. - Create, manage, and execute quarterly SMART goals aligned to key business objectives. - Use spreadsheets and analytics tools to manage partner performance, pipeline, MDF investment, and territory health. - Maintain consistent operational discipline across reporting, forecasting, and execution. - Tools, Technology & Continuous Learning: - Actively use artificial intelligence (AI) tools to improve efficiency, accuracy, and scalability of day‑to‑day work. - Utilize Microsoft Dynamics (including sequencing) to scale partner engagement and outreach. - Use ZoomInfo and similar platforms to assess, qualify, and segment partner capabilities. - Complete required annual sales certifications and ongoing training through HP University. Qualifications - Bachelor’s degree or equivalent practical experience. - 5+ years of experience in channel sales, partner management, or business development. - Experience working with UCaaS, CCaaS, telecom, or technology service providers. - Demonstrated experience in partner enablement, forecasting, and QBR execution. - Strong analytical skills, including advanced use of spreadsheets and reporting tools. - Ability and willingness to travel up to 50%. Preferred Qualifications - Experience supporting Hosted Service Providers (HSPs). - Background in telephony or voice solutions within cloud or hosted environments. - Experience managing MDF programs and partner marketing initiatives. - Strong presentation, facilitation, and project management skills. - Familiarity with CRM, sequencing tools, and data enrichment platforms. Key Competencies - Partner relationship management - Strategic planning and execution - Data‑driven decision making - Cross‑functional collaboration - Strong communication and presentation skills - Operational rigor and accountability Compensation The on-target earnings (OTE) range for this role is $121,750 to $174,555 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including: - 4-12 weeks fully paid parental leave based on tenure - 13 paid holidays - Additional flexible paid vacation and sick leave

Role Description The Senior Manager, Commercial Contact Center leads strategy, operations, and optimization for a portfolio of ~50,000 DSCR and Business Purpose Lending loans. This role oversees borrower communication across voice and digital channels, including phone, SMS, and email, while driving future omnichannel capabilities. Serving as the central leader for borrower engagement, advisor performance, customer experience, and workflow efficiency, the position partners closely with senior servicing leadership to deliver a high-touch, relationship-focused model aligned with investor and operational goals. The ideal candidate brings expertise in commercial servicing or contact centers, with a track record of building high-performing teams, scaling processes, leveraging technology, and advancing data-driven customer engagement. Key Responsibilities - Lead daily operations for a 50,000-loan DSCR/BPL Commercial Contact Center - Set and execute multichannel borrower communication strategy (phone, SMS, email, digital) - Partner with senior servicing leadership to enhance borrower experience and delivery model - Drive operational excellence in engagement, response times, escalations, and service quality - Build scalable, pod-based teams aligned to investors, products, and servicing strategies - Ensure compliance with investor requirements, regulations, and SLAs - Manage, coach, and develop Loan Advisors, supervisors, and servicing teams - Establish performance standards, training programs, and career development pathways - Foster a high-performance, accountability-driven culture - Own borrower communication lifecycle, including messaging, scripting, and outreach strategies - Leverage customer feedback and data to improve satisfaction and servicing outcomes - Analyze KPIs and lead process, technology, and automation improvements to optimize performance Qualifications - Bachelor’s degree in Business, Finance, Communications, Operations, or related field preferred. - 7+ years of experience in commercial mortgage servicing, business purpose lending (BPL), DSCR servicing, commercial collections, and/or commercial contact center operations. - 5+ years of leadership experience managing large servicing/contact center teams. - Strong understanding of commercial and/or DSCR loan servicing operations, borrower communication workflows, delinquency management, and customer experience strategy. - Experience managing omnichannel communication environments including voice, email, SMS, and CRM-based borrower engagement. - Proven ability to analyze operational metrics and implement process improvements that drive measurable performance gains. - Strong leadership, coaching, organizational, and communication skills. - Experience working within pod-based or relationship-management servicing structures preferred. - Advanced experience with servicing systems, CRM platforms, dialer technologies, reporting tools, and workflow automation preferred. - Ability to thrive in a fast-paced, high-growth servicing environment while balancing strategic initiatives and operational execution. Preferred Experience - Experience within DSCR, RTL, bridge, mezzanine, or other commercial real estate lending environments. - Familiarity with investor reporting requirements and private credit servicing models. - Experience building or scaling commercial servicing/contact center operations. - Background in servicing technology optimization, digital communication strategies, or workflow automation initiatives. - Experience supporting institutional investor portfolios and complex borrower structures. Benefits - Paid Time Off (PTO) - Medical, Dental & Vision - Employee Assistance Program - Flexible Spending Account - Health Savings Account - Paid Holidays - Company paid Life Insurance - Matching 401(k) Plan