Caylent is an information technology company offering cloud-native services and expertise that helps customers “harness the power” of Amazon Web Services (AWS) with state-of-th
Senior IT Manager
Location
Northern America + 1 moreAll locations: Northern America | Latin America (LATAM)
Posted
13 days ago
Salary
0
Seniority
Lead
Job Description
Senior IT Manager
Caylent
Role Description We are seeking a strategic and operationally minded Senior IT Manager to own and evolve daily operations of Caylent’s internal IT function. The right candidate is a self-motivated leader who thrives on autonomously seeking out operational gaps, effectively coordinates business initiatives across cross-functional teams, demonstrates strong organizational capabilities, and has a deep appreciation for documentation and process maturity. - Oversee and plan large-scale IT initiatives. - Manage the team's project portfolio. - Serve as the final escalation authority for complex IT challenges. - Assist the Director of IT with guiding the department under a clear vision. - Progress business initiatives, audit systems and policies, mentor IT staff toward leadership growth. - Ensure proper stakeholder voices are heard in key decisions. - Partner closely with Security, Accounting, and senior leadership to align processes. - Drive cost-reduction opportunities and proactively seek collaborative opportunities. Qualifications - Demonstrated ability to align complex, cross-functional IT work to achieve strategic organizational outcomes. - Exceptional communication skills, with the ability to facilitate open dialogue across teams and leadership. - Proven track record of mentoring and coaching IT professionals. - Strong critical thinking and decision-making capabilities. - Excellent project and time management skills. - Ability to integrate diverse perspectives and drive alignment across teams. Requirements - Ability to leverage AI tools to augment and automate routine IT workflows. - Extensive experience with ITSM platforms, including end-to-end configuration and auditing. - Proven expertise in overseeing MDM and EDR solutions. - Deep expertise in Identity and Access Management (IAM). - Intimate experience with Google Workspace administration. - Mastery of IT systems onboarding and offboarding procedures. - Demonstrated ability to audit, revise, and formulate IT SOPs. Preferred Qualifications - 5+ years of IT operations experience; at least 2 years in a management or team leadership capacity. - Experience with administration of Google Workspace, Slack Grid, Jira, Okta/Rippling SSO, Jamf Pro + Protect, SentinelOne, and Notion/Confluence. - Ability to leverage AI agents, DevOps tooling, automation, and scripting. - Strong working experience with automation (iPaaS or scripting). - Some light cloud infra experience (AWS) is a plus. - Experience working in or alongside an IT Managed Service Provider environment. - Experience with security compliance frameworks like SOC2 Type II or ISO 27001. - Firmly established knowledge of InfoSec best practices and IT security governance. - Excellent track record with end-to-end leadership of IT infrastructure rollouts. - Ability to prioritize and follow through on tasks in a rapidly changing environment. - Team player with a service mentality who thrives in fast-paced environments. - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. Benefits - Pay in USD - 100% remote work - Generous holidays and flexible PTO - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture
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