Alkami is the digital sales and service platform provider for financial institutions in the US.
Senior Client Success Manager
Location
United States
Posted
1 day ago
Salary
$113K - $125K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Client Success Manager
Alkami Technology
Role Description The Client Success Team is central to Alkami's mission, supporting clients throughout their journey and ensuring they derive maximum value from our products and services. We are currently seeking a driven and passionate Senior Client Success Manager to join our team and play a key role in driving client satisfaction, renewals, and account growth. As a Senior Client Success Manager, your success will be measured by client retention and expansion of their engagement with Alkami. You will excel in this role if you have: - Exceptional organizational skills to manage competing priorities. - Excellent communication abilities to build strong relationships. - A genuine empathy for client needs. - Resourcefulness in solving challenges. - Commitment to ensuring that our clients achieve their goals. Essential Duties & Responsibilities: - Lead client success efforts for your accounts and across Alkami. - Build strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions. - Understand clients’ business challenges, goals, and industry trends, and provide strategic consultation to help them achieve their business and digital goals. - Clearly articulate and communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success. - Create clear success plans that define client objectives and track their progress. - Ensure clients are on track to derive value from the Alkami platform. - Serve as an expert on helping clients achieve their digital banking goals using the platform. - Master the Alkami platform to advise clients on maximizing its use and capabilities. - Collaborate effectively across departments to drive client success. - Advocate for client needs to internal leaders and departments. - Escalate critical client issues and mobilize internal resources to resolve them. - Use data to influence decisions and guide both clients and internal teams. - Develop cross-functional initiatives that enhance the client experience, driving satisfaction and loyalty. - Monitor client health metrics and product engagement, identifying and addressing risks early. - Conduct regular business reviews to celebrate successes and identify growth opportunities. - Take on additional projects that contribute to fostering a Client Success culture across the team. - Be open to travel up to 25% as needed. - Perform other duties as assigned. Qualifications - 5+ years of relevant experience in Client Success, with a proven track record of managing client relationships and driving account growth. - Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent work experience). Requirements - Experience in Financial Services, particularly working with financial institutions. - Proven ability to stay organized, take ownership of projects, and work independently. - Strong ability to manage multiple priorities effectively. - Excellent verbal and written communication skills. - Experience using and updating Salesforce and/or Gainsight. - Willingness and ability to travel up to 25%. Benefits - Remote-first environment. - Unlimited paid time off. - 401(k) with employer match. - Diverse and inclusive culture. Company Description Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth. We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds.
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