• Plan and strategize multi-channel CRM journeys and automation sequences (email, RCS, and WhatsApp), aligned with clients' objectives. • Configure and automate flows and automations in ActiveCampaign, translating briefs into conditional logic and precise segmentation. • Execute email, RCS, and WhatsApp sends according to schedules and SLAs agreed with the internal team. • Build landing pages in ActiveCampaign, ensuring correct UTM tracking, LGPD-compliant consent, and CRM integration. • Perform data hygiene, creation, and maintenance of lists and segments, ensuring standardized naming, tags, and permissions. • Integrate landing page and website forms with the CRM, configuring fields, UTMs, webhooks, and APIs in collaboration with the tech team. • Adjust HTML/CSS templates and apply simple JavaScript (masking, validations, tracking events). • Produce performance reports with insights, opportunities, and optimization recommendations based on metrics such as CTR, conversion, and abandonment.

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations • You will help shape how we build, prioritize, and communicate with customers

• Build long-term, positive relationships with families and keep them informed on academic planning and application progress • Understand each family’s concerns, preferences, and expectations, offering encouragement and insight • Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported • Proactively suggest internal offerings based on the student’s progress and future goals • Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates • Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs • Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary • Share frontline insights about family’s needs with curriculum, operations, and product teams • Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs

Role Description We are currently looking for a Regional Sales Manager to join Thales. As a Regional Sales Manager for the Identity and Access Management team to work remotely in New York, you will promote and position Thales’ robust Identity and Access Management portfolio of highly secure products and solutions into Enterprise accounts. Your success in this endeavor will secure the digital lives of millions of people. - You will be responsible for managing a number of Thales’ existing customers and landing new customers within a defined region/territory. - You will maintain and expand the business scope for customers based on set individual objectives, strategic business line planning, and the Thales global strategy. - You will be the main point of contact with the customer and have responsibility for the ‘well-being’ of all the accounts you manage. - You will act proactively to detect and create opportunities, identify and acquire potential customers directly or with Value Added Reseller (VAR) channel. - You will farm existing accounts to upsell and grow current business. - You will be responsible for driving net new revenue through new business within their territory/region and exceeding quota. - You will work collaboratively with your peers in other regions as well as your internal colleagues to facilitate a positive team environment. Qualifications - Bachelor’s Degree in Business, Marketing or Engineering or a post-graduate degree. - 5+ years of strong account management or solution sales experience. - Previous experience in IT solution sales experience. - Good business analysis and mid-term vision. - Great negotiation skills. - Ability to create and maintain good relationships with senior managers and C-Level executives. - Knowledge of high-technology market (IT Security and Cybersecurity). - Good marketing analysis skills. - Previous experience working with Microsoft Office and SalesForce. - Preferred experience/knowledge in CRISC and CISSP. - Strong oral and written communication skills. - Team and goal-oriented with high organizational skills. - Persistent, autonomous, accountable, and a strong leader. - Must be able to travel up to 50% of the time. Benefits - At Thales we provide CAREERS and not only jobs. - Mobility policy enables thousands of employees each year to develop their careers at home and abroad. - Opportunities to branch out into new fields. - Embracing flexibility as a smarter way of working.