• Own and grow a portfolio of mid-market and enterprise clients. • Build deep, multi-threaded relationships across client organizations. • Proactively monitor client health and resolve issues swiftly. • Develop and execute strategic account plans. • Lead contract renewals and manage the renewal process. • Leverage AI tools daily for account planning and communications. • Develop a deep understanding of our virtual health products. • Coordinate with Implementation and Solutions teams for onboarding new clients. • Collaborate with Product, Clinical Operations, and Support teams.

• Drive Embedded Revenue Growth • Develop strategic partnerships that integrate Zappi’s capabilities into partner and customer workflows, creating scalable recurring revenue opportunities that do not depend on direct sales headcount. • Expand Commercial Partnerships • Identify and secure partnerships with platforms, technology providers, agencies, consultancies, and media and data ecosystems that accelerate growth and open new distribution channels. • Build Repeatable Partnership Motions • Create the frameworks, commercial models, and go-to-market processes that turn individual deals into a scalable, repeatable channel — so the channel can grow without growing headcount proportionally. • Develop Data and Insight Partnerships • Identify strategic data and insight partnerships that increase the value, reach, and commercial application of Zappi’s data assets. • Establish Zappi’s Ecosystem Presence • Make Zappi a recognised embedded insights partner within the broader marketing, innovation, media, and consumer intelligence ecosystems.

Role Description As a Customer Account Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success and Nerdio team: - Manage a book of Corporate accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. - Own the negotiation process for contract renewals and expansions from start to finish. - Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. - Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. - Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success. - Track customer interactions and engagements within the CRM tool. - Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams. Qualifications - Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering. - Proficiency in contract negotiation and conflict resolution. - Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations. - Ability to recognize and maximize expansion opportunities. - Accurate forecasting skills and a good understanding of the customer base. - Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). - Articulate value proposition with a technical theme. Requirements - A minimum of 3 to 8+ years of experience in a customer success or account management role, preferably within the technology industry. - Strong understanding of cloud computing, IT services, or related fields. - Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction. - Experience in managing customer accounts, handling escalations, and resolving issues. - Proficient in using customer relationship management (CRM) software and other relevant tools. Preferred Experience - Experience working with Managed Service Providers (MSPs) or Enterprise IT Professionals. - Familiarity with the Microsoft Azure ecosystem and cloud services. - Knowledge of IT project management methodologies and best practices. - Experience in conducting customer training sessions or workshops. - Understanding of customer success metrics and the ability to analyze data to drive insights. Benefits - Competitive Base + Commission Plan - Stock Options - Health and Welfare Plans* - Life and Disability Plans* - Retirement Plan* - Unlimited Flexible Paid Time Off......including your birthday off! - Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role Description Cumulus Media has an immediate, fully remote (US-based) opening for a full-time Digital Account Manager. The ideal candidate will help execute and maintain effective digital marketing programs for our clients while also supporting sales teams by maintaining strategic account relationships and requests. As a Digital Account Manager, you will be responsible for managing and growing client relationships, ensuring success from high-quality digital campaigns, and driving successful outcomes. Additionally, you will also provide ongoing performance-based digital strategy guidance, campaign management, and assistance in leading tactical digital presentations that represent media plans and/or results for: - Cross-Platform Digital Marketing - Audio Streaming - Podcast Advertising - Display Advertising - Programmatic Strategies - Social Media Marketing - Online Presence Solutions - OTT and Video Advertising - Paid Search Engine Marketing - Email Marketing You will have the opportunity to use your passion for digital marketing to manage campaigns using personalized, innovative, full-scope advertising solutions to meet the marketing needs of new and existing clients through the integration of digital products and services focused on our advertisers’ end goals. Qualifications - Bachelor's degree in marketing, communications, or related field highly preferred - 3+ years of experience in digital marketing, with a focus on account management required - Strong project management skills, with the ability to manage multiple projects simultaneously - Excellent presentation skills are required, as are strong verbal and written communication skills with the ability to prioritize and solve client issues successfully - Demonstrated ability to be self-motivated and task-oriented for complex and fast-paced projects - Dedicated focus on time management and organizational skills, with high attention to detail - Excellent analytical and problem-solving skills - Must be a team player, with the ability to work cross-functionally with internal teams and external clients equally - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams - Proven track record of delivering successful digital campaigns that drive results - Demonstrated background and knowledge of digital marketing channels, including SEO, PPC, social media, email marketing, and/or programmatic buying - Bonus for hands-on familiarity with digital marketing tools and platforms, such as Google Analytics, Google AdWords, Facebook Ads Manager, or programmatic DSPs Requirements - Help guide operations and sales teams to ensure that sold campaigns are executed and fulfilled with a high level of precision and performance to meet the client’s expectations on costs and KPIs - Build and maintain strong relationships with clients, acting as their primary point of contact for all digital marketing needs, requests, changes, and other internal and external communication - Help execute digital marketing strategies that align with client goals, objectives, and expectations - Manage the organization, process, and delivery of digital campaigns, ensuring they are executed on time, within budget, and to the highest standard - Collaborate with internal teams to develop creative strategies and innovative solutions that meet client needs and goals - Monitor campaign performance and provide regular reports to clients, highlighting successes and areas for improvement - Analyze and translate campaign performance metrics, providing insights and recommendations for optimization and improvement to meet client goals - Oversee ongoing internal reporting and account trackers in order to provide ongoing details about account health, project timelines, growth opportunities, monthly billing, etc. - Lead presentation planning and development (including the build-out of media plans and client/industry research), ongoing monthly reporting, and quarterly business reviews - Identify opportunities for business growth, and work with clients to develop new projects and campaign renewal ideas to help the team meet its overall revenue goals - Support strategic agency projects as needed (like onboarding a new platform, researching new products/partners, or setting up new offerings in our planning tools) - Stay up to date with industry trends and best practices, sharing insights and knowledge with clients and internal teams Benefits - Competitive Pay - Focused, responsible and collaborative work environment with the ability to ask, “what if” and try innovative solutions - Medical, Dental & Vision Insurance coverage - 401K with company match - Paid Vacation, Sick & Holiday time off - Parental leave time off benefits, life insurance, disability insurance, wellness, and an employee referral bonus program