• Front Desk & Client Communication Inbound Call Handling: Act as the first point of contact for our agency. Answer incoming calls professionally, figure out the caller's needs, and direct them to the right team member. Proactive Outbound Calls: Return missed calls promptly, follow up on general inquiries, and make outbound calls to clients, tenants, or tradespeople as requested by the property management team. Inquiry & Lead Management: Take detailed messages, capture lead information accurately, and log them for team follow up. Client Support: Answer basic questions from clients, landlords, and tenants regarding property listings, inspection times, or appointment bookings. Calendar Management: Coordinate and schedule appointments, property viewings, and meetings for agents and property managers. Arrears Support: Make friendly but firm follow-up phone calls to tenants regarding rent arrears. • Administrative Support CRM Management: Keep the database clean by updating client profiles, call logs, and incoming inquiries. Team Liaison: Work closely with agents and property managers to pass on critical information and ensure nothing falls through the cracks. General Admin Support: Handle daily administrative tasks, including email correspondence, basic data entry, and file organizing.

Role Description Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency. - Managing patient scheduling for appointments, surgeries, and procedures - Handling prescription refills and coordinating medications - Performing insurance verification and supporting medical billing processes - Maintaining and updating patient medical records - Supporting telehealth consultations and virtual care coordination - Facilitating communication between patients, families, and medical staff - Providing general administrative and operational support to assigned clinics or providers Qualifications - BS Nursing or allied health graduate (registered or underboard) - Background working in a BPO healthcare account or clinical/hospital setting - US healthcare insurance verification experience - Prior HIPAA/PHI handling experience or HIPAA training - Professional fluency in English (written and verbal) - Based in NCR, Cebu, or Davao (Philippines) - Able to work a fixed night shift - Work-from-home setup with a laptop/PC, reliable internet connection, and headset Requirements - Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries) - Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth - Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms Benefits - Competitive Pay - Paid training - Annual salary increase - 10% night differential & holiday pay - Attendance bonus - Career advancement & incentives - Health & Protection - Free HMO after training - 1 free dependent (Year 1) - Up to 2 dependents (under 5 years tenure) - HMO upgrade at Year 5 - SSS, PAG-IBIG, PhilHealth - Paid Time Off - Service Incentive Leave (prorated) - Sick & Vacation Leave - Bereavement, Maternity/Paternity - Solo Parent & Gynecologic Leave - Tiered leave credits - Convertible leave credits - Financial & Long-Term Benefits - 13th month pay (June & December release) - No-interest cash advance (after 1 year, subject to conditions) - FWD retirement fund (Year 4 eligible, Year 7 fully covered) - Year-end performance incentive - Milestone recognition packages - Work Environment - Company equipment + IT support - Work-life balance - Performance appraisal - Continuous learning - Inclusive, values-driven leadership

Title: Editorial Assistant, MCPG Location: New York United States Job Description: A new imprint at Macmillan Children's Publishing is seeking to fill an entry-level editorial position that will assist the publishing director and executive editor. The main role will be to manage administrative tasks on behalf of the managers and the imprint, with opportunities to support on select editorial projects. The imprint is focused on publishing picture books, chapter books, graphic novels, illustrated middle grade and young adult novels, and nonfiction. What You'll Do: - Provide administrative support for publishing director and executive editor, including maintaining calendar and setting up meetings, shipping packages, managing the imprint library and backlist, responding to queries, liaising with other departments, taking minutes, drafting acquisitions memos and P&L's, monitoring book production schedules and due dates, and running sales and title reports. - Prepare and traffic forms and requests related to all parts of the publishing process for the managers, including metadata input, contract requests, invoices, pricing requests, author/agent book orders, payment requests, Library of Congress CIP data, etc. - Organize materials for presentations for internal and external meetings, including sales launch and edit meetings. - Maintain professional and responsive communication with authors and agents. - Log, read, and evaluate submissions. - Provide editorial support such as reading, proofreading, and line editing. - Write copy for sales materials, tipsheets, catalogs, book jackets, online feeds, metadata, etc. - Contribute posts and help manage new imprint social media. What You'll Bring: - Attention to detail and excellent follow through on tasks. - Excellent verbal and written communication skills. Proofreading or copy editing experience a plus. - Ability to prioritize, respond to shifting and fast-paced environment, and work independently. - Proficiency with Microsoft Office and Google Workspace programs. - Demonstrated interest in the children's book market. - Previous book publishing experience/internships a plus. - Previous media or entertainment experience/internships a plus. - Bachelor's Degree or equivalent experience This role will have an annual salary of $50,000. This position is classified as remote but is tied to our New York, NY office located at 120 Broadway. Employment is subject to New York State tax withholding under applicable regulations. Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats. U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur. Macmillan is proud to be an equal opportunity employer consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

Title: Senior Administrative Assistant - CAFL Transition Age Youth Office Location: US-MA-Framingham ID 2026-3112 # of Openings 1 Type Regular Full-Time Salary $59,893 - $87,956, commensurate with experience. Overview The Committee for Public Counsel Services (CPCS), the public defender agency for Massachusetts, is excited to announce the opening of a Transition Age Youth Office, a new initiative in the Children and Family Law Division “conflicts office,” the Family Justice Advocates. The administrative assistant will be part of a multidisciplinary team, committed to improving representation and advocacy for the specific issues young adults and transition age youth face when caught up in the family regulation system. This is a full-time (35 hours/week) position. The Transition Age Youth Office will open as a fully remote office until office space is procured. The final office location is expected to be in Framingham but may be located in other Metro West or Greater Boston area locations. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect • Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. OFFICE OVERVIEW The Transition Age Youth (TAY) Office is a new advocacy unit that provides multidisciplinary support in matters involving transition age youth across the state. We aim to address the varied and complex needs of a vulnerable population. In addition to case support and training, the defense teams provide limited direct client representation. The TAY Office promotes and supports attorneys to provide holistic and high-quality representation of transition age youth throughout the Commonwealth. Attorneys in the TAY Office focus their advocacy on Care and Protection cases for children ages 14-22 and their siblings, Children Requiring Assistance, and Permanency for Young Adult (PYA) cases where youth are in DCF’s continued responsibility pursuant to G.L. c. 119, § 23(f). This new office will be comprised of an Attorney in Charge, trial attorneys, a social worker, an administrative assistant, and a peer support specialist. The Transition Age Youth office is part of Family Justice Advocates (FJA), CAFL’s “conflicts trial office.” FJA provides legal representation to children and indigent parents and guardians in family regulation cases in which (a) a CAFL staff attorney in a non-conflict office has been appointed to another party to the case or (b) a conflict of interest prevents CAFL staff attorneys in non-conflict offices from representing any party in the case. The Transition Age Youth Office will open as a fully remote office until office space is procured. The final office location is expected to be in Framingham but may be located in other Metro West or Greater Boston area locations. POSITION OVERVIEW The TAY office of CPCS is seeking an Administrative Assistant to join our team. The TAY office provides direct representation to transition age youth and their siblings involved with the juvenile court, legal training and support to attorneys and social workers, and free advice and consultation to attorneys across the state. The office is comprised of an Attorney in Charge, trial attorneys, a staff Social Worker, a peer support specialist, and an Administrative Assistant. The Administrative Assistant is a key member of the Transition Age Youth Office staff, supporting the Attorney in Charge in running the day-to-day duties of a fast-paced legal office.  The Administrative Assistant must be able to provide excellent support for the staff in the office as well as coordinate communications with other CAFL and FJA offices, as well as other CPCS units such as HR, Facilities, and IT. This is a full-time (35 hours/week) position. The Administrative Assistant will report to the Attorney in Charge of the Transition Age Youth office. Qualifications MINIMUM ENTRANCE REQUIREMENTS The ideal candidate will be a person who is both highly organized and detail-oriented and enjoys interacting with people in a friendly work environment and will take satisfaction from working in an agency which is committed to protecting the fundamental legal rights of indigent persons. The successful applicant must have: - Associate’s degree in related area and at least two years of experience as an administrative assistant or office manager; executive level secretarial skills; or an equivalent combination of education, training, experience, and skills are required; and, - Access to home internet access sufficient to work remotely. Substitutions: - A bachelor’s or higher degree in a related area may be substituted for one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. QUALIFICATIONS/SKILLS - Strong communication, organizational and detail skills; - Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint); - Ability to establish effective working relationships and to work as a team member; - Flexibility, and strict adherence to confidentiality; - Typing skill of 50 to 60 wpm preferred; - Familiarity with advanced Word formatting and editing, and Microsoft Excel; - Strong cultural competency and diplomacy skills; - Legal office experience a plus; and - Foreign language skills are strongly preferred. Interested candidates should submit a written statement of interest and a resume. Responsibilities RESPONSIBILITIES The duties of the Administrative Assistant include, but are not limited to: - Supporting the Attorney in Charge on day-to-day duties of running the office as well as special projects and coordinating communication, support, and resources with HR, Facilities, and IT; - Opening and closing case files, maintaining open case files, and filing, scanning and shredding of closed cases; - Providing administrative support, including word and data processing, filing, copying, scanning, and handling correspondence; - Coordinating and assisting with projects relating to personnel management, program evaluation, and other areas; - Creating statistical reports regarding attorney caseloads and disposition of cases and maintaining data collected; - Planning, coordinating, and calendaring meetings and events; - Assisting with other projects to improve the quality of legal representation and to enhance client services; - Ensuring effective use of office systems and compliance with agency procedures and practices; - Communicating effectively with internal and external contacts at all levels; - Assisting with front desk coverage including all receptionist responsibilities as needed; - Maintaining and updating office websites; and, - Other duties as assigned.