Xillium Professional Services

Role Description Xillium Professional Services is seeking a Director of Workforce Strategy to drive the strategic direction and operational health of our billable workforce. This leadership role sits at the intersection of operations, talent, and client strategy, translating workforce capacity and capability data into actionable decisions that support both client outcomes and company financial performance. - Owning the overall health, deployment, and strategic direction of the company’s billable workforce - Analyzing workforce capacity and capability data to inform operational and financial decisions - Optimizing resource management and utilization for a billable workforce, including staffing, bench management, and utilization targets - Leading and mentoring managers and team leads across operations, talent/HR, and client delivery - Presenting workforce health metrics (capacity, utilization, KPIs) to executive leadership - Collaborating with cross-functional teams to align workforce strategy with client needs and company objectives - Leveraging data-driven insights to forecast workforce needs and support margin, revenue, and cost-to-serve goals Qualifications - Bachelor’s degree in an allied health field - 3–5 years of experience in workforce strategy and/or resource management - Experience with workforce planning and capacity modeling for a professional services or billable-services workforce - Experience optimizing utilization and managing deployment for a billable workforce, including staffing and bench management - Proven ability to lead managers or team leads in an operational or talent-focused environment - Strong proficiency with Excel or Google Sheets, BI/reporting tools (Power BI, Tableau, or Looker), Salesforce, HRIS (e.g., Workday), and resource management or PSA tools - Experience presenting workforce health metrics (capacity, utilization, KPIs) to executive leadership - Ability to travel quarterly as needed Preferred Qualifications - Experience managing or supporting a virtual clinical support workforce for US healthcare services

Role Description Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency. - Managing patient scheduling for appointments, surgeries, and procedures - Handling prescription refills and coordinating medications - Performing insurance verification and supporting medical billing processes - Maintaining and updating patient medical records - Supporting telehealth consultations and virtual care coordination - Facilitating communication between patients, families, and medical staff - Providing general administrative and operational support to assigned clinics or providers Qualifications - BS Nursing or allied health graduate (registered or underboard) - Background working in a BPO healthcare account or clinical/hospital setting - US healthcare insurance verification experience - Prior HIPAA/PHI handling experience or HIPAA training - Professional fluency in English (written and verbal) - Based in NCR, Cebu, or Davao (Philippines) - Able to work a fixed night shift - Work-from-home setup with a laptop/PC, reliable internet connection, and headset Requirements - Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries) - Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth - Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms Benefits - Competitive Pay - Paid training - Annual salary increase - 10% night differential & holiday pay - Attendance bonus - Career advancement & incentives - Health & Protection - Free HMO after training - 1 free dependent (Year 1) - Up to 2 dependents (under 5 years tenure) - HMO upgrade at Year 5 - SSS, PAG-IBIG, PhilHealth - Paid Time Off - Service Incentive Leave (prorated) - Sick & Vacation Leave - Bereavement, Maternity/Paternity - Solo Parent & Gynecologic Leave - Tiered leave credits - Convertible leave credits - Financial & Long-Term Benefits - 13th month pay (June & December release) - No-interest cash advance (after 1 year, subject to conditions) - FWD retirement fund (Year 4 eligible, Year 7 fully covered) - Year-end performance incentive - Milestone recognition packages - Work Environment - Company equipment + IT support - Work-life balance - Performance appraisal - Continuous learning - Inclusive, values-driven leadership

Grow Where You Win At Xillium, we believe your career should be a win, not just a job.  We offer stability, growth, and benefits designed to help you succeed at every stage. As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

Grow Where You Win At Xillium, we believe your career should be a win, not just a job.  We offer stability, growth, and benefits designed to help you succeed at every stage. As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

Grow Where You Win At Xillium, we believe your career should be a win, not just a job.  We offer stability, growth, and benefits designed to help you succeed at every stage. As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed. Qualifications - Graduate of BS in Nursing or other Allied Health course (Registered or Underboard) - Background in healthcare accounts or hospital/clinical settings is an advantage, but not required - Proficient in English communication (both written and spoken) - Willing and able to work fixed night shifts Requirements - Stellar English communication skills (both written and spoken) - Bilingual proficiency in Spanish and English is a strong advantage - You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks - Quick on your feet and love learning new things - Tech-savvy and comfortable navigating computers like a pro - Your eye for detail is sharp—nothing gets past you! Benefits - Competitive Pay - Paid training - Annual salary increase - 10% night differential & holiday pay - Attendance bonus - Career advancement & incentives - Health & Protection - Free HMO after training - 1 free dependent (Year 1) - Up to 2 dependents (under 5 years tenure) - HMO upgrade at Year 5 - SSS, PAG-IBIG, PhilHealth - Paid Time Off - Service Incentive Leave (prorated) - Sick & Vacation Leave - Bereavement, Maternity/Paternity - Solo Parent & Gynecologic Leave - Tiered leave credits - Convertible leave credits - Financial & Long-Term Benefits - 13th month pay (June & December release) - No-interest cash advance (after 1 year, subject to conditions) - FWD retirement fund (Year 4 eligible, Year 7 fully covered) - Year-end performance incentive - Milestone recognition packages - Work Environment - Company equipment + IT support - Work-life balance - Performance appraisal - Continuous learning - Inclusive, values-driven leadership

🌟 We’re Looking for a Talent Acquisition Specialist! Do you have an eye for great talent and a heart for people? We’re on the hunt for someone who can spot potential from a mile away and make every applicant feel valued — whether they get the job or not. As a Talent Acquisition Specialist, you’ll be part recruiter, part strategist, and part matchmaker — connecting the right people to the right roles while keeping the process smooth, professional, and people-first. 💼 What You’ll Be Doing - Team up with department heads to understand what kind of talent they need (and when they need it). - Source, screen, and assess applicants from different channels — you know where to find them! - Keep our applicant database and trackers organized and up to date (because you know good documentation is key). - Manage the full recruitment journey — from job posting to job offer. - Make sure every candidate has a positive experience with us, no matter the outcome.