• Manage and organize client leads using Excel and Google Sheets • Maintain structured digital filing systems in Google Drive • Handle client follow-ups, confirmations, and feedback collection • Schedule and coordinate appointments, meetings, and follow-ups • Manage Google Calendar and ensure smooth daily scheduling • Respond to client inquiries via phone and email (inbound and outbound) • Maintain professional and friendly communication at all times • Record and track income and expenses • Prepare weekly reports for the accountant • Communicate with suppliers for orders and restocking • Track purchases and inventory levels • Prepare and organize business documents (invoices, contracts, W-9 forms, etc.) • Maintain accurate and updated business records • Assist with basic Facebook and Instagram page management if needed

• Provide high-level administrative support to the CCO, including managing calendars, scheduling meetings, and coordinating travel arrangements. • Oversee the CCO’s schedule, including arranging meetings, appointments, and ensuring all commitments are efficiently managed. • Arrange domestic and international travel for executives, including flight bookings, accommodations, and ground transportation. • Compile and process expense reports for the CCO and senior leadership, ensuring accuracy and timely submission. • Sort and respond to emails on behalf of the CCO when necessary, ensuring important communications are handled promptly. • Organize and prepare materials for executive meetings, including drafting agendas, taking minutes, and following up on action items. • Assist with event planning for sales teams, including coordinating logistics for major industry events like BlackHat and RSA, and organizing team events. • Provide support for the onboarding process of new hires, particularly for the sales team, ensuring a smooth and welcoming transition. • Assist in the planning and execution of special projects, working cross-functionally with teams to ensure timely completion and alignment with company objectives. • Prepare and edit documents, presentations, and reports for executive review, ensuring accuracy and a high standard of quality. • Assist in the coordination of company events, board meetings, and other high-profile activities, ensuring all logistical details are handled efficiently.

• Provide high-level administrative, operational, and strategic support to senior executive leadership • Manage complex, high-volume calendars, including internal meetings and travel • Draft, edit, and coordinate executive-level correspondence and presentations • Coordinate leadership meetings and prepare agendas and materials • Manage travel logistics, expense reporting, and administrative workflows • Support special initiatives and conduct basic research as assigned

• Answer inbound calls from prospective customers • Respond to inquiries about one-time and recurring cleaning services • Convert leads into booked appointments • Proactively position recurring services during initial booking calls • Follow provided sales scripts and service guidelines • Maintain accurate records of calls and bookings in our CRM • Follow up with leads when appropriate • Deliver excellent customer service while driving revenue