• Manage and maintain provider schedules and virtual appointment templates. • Monitor and update internal systems, documentation, and digital workflows to ensure operational accuracy. • Coordinate onboarding logistics for new staff, including system access, credentialing documentation collection, and internal setup tasks. • Track and follow up on administrative deadlines, credentialing timelines, vendor tasks, and recurring operational processes. • Ensure all incoming work is processed within specified SLAs and follows Sanusom’s workflow including entry into all shared trackers in Teams, EHR, Sanusom Portal, CallShaper, etc. • Perform insurance eligibility checks and verify patient coverage using payer portals or clearinghouses. • Accurately input and update patient insurance and demographic information in the shared trackers, EHR, Sanusom Portal, etc. • Prepare daily/weekly/monthly billing batches and ensure accurate coding and charge capture data is passed to billing partners or internal billers. • Assist in monitoring denied claims or rejections by coordinating with billing vendors or RCM teams for follow-up. • Maintain payer records and documentation needed for audits or payer communication. • Manage user permissions and internal system configurations across clinic tools (EHR, scheduling, telehealth platforms, etc.). • Support platform troubleshooting and coordinate with internal/external tech support for escalations. • Document internal SOPs and operational protocols; ensure consistency across workflows. • Act as an internal point of contact for operational questions from clinical or administrative staff. • Support preparation for internal team meetings, generate reports, and track action items or KPIs as assigned. • Coordinate recurring administrative functions (e.g., provider onboarding trackers, insurance renewals, system audits).

Role Description The Facility Credentialing Specialist supports credentialing and re-credentialing activities for healthcare providers across multiple states, including anesthesiologists, CRNAs, nurse practitioners, and other allied health professionals. This role is responsible for ensuring providers meet facility and regulatory requirements to maintain active privileges and timely start dates. The ideal candidate is highly organized, detail-oriented, and technologically proficient, with experience managing credentialing workflows through electronic credentialing platforms and facility portals. This position requires the ability to manage multiple deadlines, maintain compliance, and communicate effectively with providers, facilities, and internal stakeholders in a fast-paced healthcare environment. - Complete initial credentialing, re-credentialing, privileging, and appointment applications through facility credentialing systems and portals. - Maintain accurate provider records, including licenses, certifications, DEA registrations, malpractice insurance, immunizations, and other required documentation. - Monitor credentialing timelines, expirations, reappointments, and compliance requirements to ensure uninterrupted provider privileges. - Upload, organize, and maintain electronic credentialing files and supporting documentation within credentialing systems and shared repositories. - Communicate with medical staff offices, healthcare providers, insurance carriers, and internal teams regarding application status, deficiencies, and follow-up requirements. - Track and follow up on outstanding documentation, verifications, renewals, and onboarding requirements to support timely approvals and provider start dates. - Complete malpractice insurance applications and assist with policy renewals and related documentation as needed. - Utilize reporting tools and credentialing systems to monitor workflow progress, identify delays, and support operational efficiency. - Assist with troubleshooting credentialing workflow issues and recommend process improvements to enhance accuracy and turnaround times. - Maintain confidentiality of provider and organizational information in accordance with HIPAA and company policies. - Ensure compliance with facility bylaws, accreditation standards, payer requirements, and regulatory guidelines. Qualifications - Strong understanding of healthcare credentialing, privileging, reappointment, and provider enrollment processes. - Experience utilizing credentialing platforms such as Credential, Stream, IntelliCred, MD-Staff, Cactus, Modio, or similar systems strongly preferred. - Advanced organizational skills with the ability to manage multiple providers, deadlines, and priorities simultaneously. - Strong attention to detail and commitment to data accuracy and compliance. - Excellent written and verbal communication skills with a customer-service-oriented approach. - Strong technical proficiency in Microsoft Outlook, Word, Excel, Adobe Acrobat, and electronic document management systems. - Ability to work independently, prioritize effectively, and adapt in a fast-paced remote or hybrid environment. - Analytical and problem-solving skills with the ability to identify workflow gaps and process improvements. Requirements - Minimum of three (3) years of credentialing experience in a healthcare, medical services, or provider enrollment environment required. - Experience supporting hospital and ambulatory surgery center credentialing processes preferred. - Knowledge of healthcare regulatory and compliance standards related to credentialing preferred. - High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Benefits - Medical, dental, and vision insurance - 401(k) plan with employer contributions - Paid time off (PTO) and paid holidays - Employee assistance program (EAP) - Professional development opportunities

Role Description In this role, you will assist the Finance Team with each month-end close, including but not limited to: - Creating invoices - Setting up rate tables - Submitting invoices to clients via various methods - Submitting month-end accruals - Credit memo creation/submission - Data entry and report creation - Miscellaneous tasks Specific responsibilities include: - Assist in month end close process - Create/maintain rate tables for clients/matters - Assist in submitting approximately 4,000 invoices to clients via email/eBilling systems (Legal Tracker, Tymetrx, etc.) - Submit accruals to clients via email/eBilling systems (Tracker, Tymetrix, etc.) - Matter/Client creation in D365/Quickbase/Qbill - Work with others on the Billing Team to ensure that all incoming billing questions are answered within 24 hours - Generate ad hoc financial reporting for the sales team, department heads, clients, etc. - Provide general administrative support and reporting to the Billing Team and Billing Manager - Miscellaneous tasks, as needed/assigned Qualifications - Excellent communication skills (written and spoken) - Excel in a fast paced deadline-oriented environment - Ability to multi-task and prioritize appropriately - Extremely detail oriented and proactive - Highly organized, having excellent follow through, extremely reliable and responsible - Catch on quickly, are not afraid to ask questions or of learning something new - Proficient in Excel, Word and Outlook - Knowledge of D365, Quickbase a plus - Knowledge of eBilling systems a plus (Tracker, Tymetrix, etc.) Requirements - Duties are performed in a typical office environment while at a desk or computer table - Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting - Duties may require being on call periodically and working outside normal working hours (evenings and weekends) Benefits - Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match - Company paid benefits including Life & AD&D, short and long-term disability, telemedicine, and other wellness plans - Generous Flexible PTO program and paid volunteer days - Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance - Eligible to participate in an annual bonus or incentive program

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. OverviewWe seek an enthusiastic, motivated, and dedicated individual to join our team as a Player Experience Specialist for ARB Interactive. In this role, you’ll be a key member of our support team, working closely with our Players to ensure they have an outstanding gaming experience. Your passion for helping others, combined with strong communication skills, will allow you to address customer needs, resolve issues, and enhance the overall Player experience. Essential Functions - Deliver enthusiastic and personalized support to ARB Interactive Players, proactively identifying and resolving issues to create a seamless and enjoyable experience. - Develop deep expertise in ARB Interactive technology, policies, and best practices. - Communicate effectively with Players through chat, email, and phone. - Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution. - Multi-task across multiple tools or resources while being engaged with Players - Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude. - Take on additional responsibilities as needed based on evolving business and market needs. Required Knowledge, Skills, and Abilities - Passionate about providing incredible Player support and solving problems - Must have excellent written and verbal communication skills - Able to multi-task across multiple tools or resources while being engaged with customers - Able to effectively adapt communication and style to match the needs of the customer - Proactively identify ways to avoid the recurrence of Player issues by recommending changes and improvements through our Voice of the Customer processes - Reliable High-speed Internet service (10 megabits download and 3 megabits upload) - Quiet, distraction-free, home office workspace, ergonomic chair, and desk - Flexible and adaptable, able to work well in an evolving environment Education and Experience - BA/BS, or equivalent experience required - Minimum 2 years working in a contact center supporting customers via phone, e-mail, and chat - Effective written and oral communications - Excellent interpersonal skills - Ability to multitask and successfully operate in a fast-paced, remote team environment - Must adapt well to change and successfully set and adjust priorities as needed This is a full-time, remote position (40 hours per week) that requires flexibility to work between 7:30 AM and 12:00 AM EST. In addition, this role could require working weekends. Hours/days may vary based on business needs, with the possibility of flexing up or down hours depending upon business needs. Our Customer Support team operates 365 days a year, including major holidays. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.