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Skillsoft

Skillsoft is an award-winning provider of e-learning and performance support solutions for international businesses, government agencies, and the educational industry. Founded in I

Training Delivery Manager

Location

United States

Posted

6 days ago

Salary

$110K - $115K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Training Delivery Manager

Skillsoft

• Conduct regular 1:1s with Internal and External trainers and maintain adherence to agreed frequency. • Set individual development plans in line with the Trainer skills matrix and forecast (using the GTL framework). • Support trainer career progression, skill development, and capability uplift to ensure continued capability usage • Lead and participate in interviews for trainer replacements or expansion roles • Maintain relationship with key freelancers / contract provider companies • Where needed set development plans to support key external trainer skills • Deliver training to trainers (internal and external on GK standards) • Perform scheduled quality observations of training delivery (minimum of one per month per internal trainer). • Perform scheduled quality observations of training delivery (minimum of two per year per external trainer). • Maintain and evolve the quality observation framework. • Deliver feedback sessions and coaching based on observation and survey results. • Track weekly team quality and survey scores and implement improvement actions. • Analyze Learner feedback evaluations for trends and opportunities • Monitor and manage trainer performance against KPIs, quality metrics, and expectations. • Oversee trainer utilization and ensure optimal allocation, working closely with Scheduling. • Manage holiday approvals and ensure delivery coverage. • Facilitate Trainer expense approvals in line with policies. • Handle trainer complaints and issues through appropriate channels. • Enable access to SME resource for content and product development, translations and bid support • Manage administrative tasks such as reporting, scheduling, documentation, and compliance activities. • Ensure trainer profiles are up to date on online resource portals (certifications, Languages etc.) • Monitor and manage skills gaps and identify internalizing opportunities. • Own the country freelancer bench strategy (capacity, skills coverage, languages, locations) aligned to forecast demand and delivery plans vs internal team. • Source, screen and onboard external trainers, ensuring consistent vetting, contracting readiness and fit to the Trainer skills matrix. • Define and communicate delivery standards, ways of working and required tools/processes for freelancers (scheduling, attendance, reporting, learner comms). • Ensure freelancers are enabled on the latest content, labs and delivery guidance (briefings, updates, train-the-trainer sessions) prior to delivery. • Monitor external trainer performance against quality, NPS/CSAT, professionalism and adherence expectations; take corrective actions as needed. • Manage freelancer scheduling/coverage to protect delivery continuity (including substitutions, escalation management and last-minute coverage). • Approve and validate freelancer deliverables (session completion, timesheets/invoicing inputs where applicable) in line with internal controls. • Ensure compliance with required policies (data privacy, information security, code of conduct, client/site rules) and maintain necessary documentation. • Work collaboratively with Program Owners, Training Operations (Scheduling), and Presales teams. • Participate in weekly or monthly review sessions with leadership to discuss utilization, quality, NPS, and risks. • Provide insights and recommendations for improving the learner and client experience. • Drive the creation and refinement of training materials, assets, and value-add content. • Identify opportunities to enhance delivery efficiency, trainer capability, and process maturity. • Support new program launches and ensure trainers are adequately prepared.

Job Requirements

  • 5+ years of professional experience leading trainers or Subject Matter Experts in corporate training environments with a Bachelor’s degree or equivalent combination of education and experience
  • 2+ years of People Management experience
  • Strong capability to provide coaching, leadership, and feedback
  • Ability to analyze quality, delivery, and learner experience metrics
  • Robust operational discipline and organizational skills
  • Excellent communication and stakeholder management, as well as collaboration skills
  • Experience with Performance Management & Operational Excellence

Benefits

  • medical
  • dental
  • vision
  • paid time off

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