Role Description As a Policyholder Services Representative I (“PHS Rep I”), you will be responsible for responding to inbound customer service inquiries, complaints, and service requests in a professional and timely manner. This position is often the first contact with policyholders and/or their representatives requiring a commitment to client sensitivity, service, and guideline adherence. PHS Reps I spend 80% or more of their day responding to telephone and/or written inquiries from policyholders and/or their representatives. This position requires a willingness and ability to sustain the demands of a telephone support role within a collaborative team environment. The PHS Rep I is responsible for: - AIC and COF policy & benefits calls - Processing address changes, terminations due to death, PHI authorizations, 3rd parties, and SSN updates/requests Key Responsibilities - Provide exceptional customer service in a phone support role - Empathetically assist policyholders and/or their representatives by providing information on highly individualized policy inquiries - Utilize excellent oral and written skills to communicate with policyholders and/or their representatives by telephone and in writing, as well as with internal co-workers - Identify needs of caller utilizing active listening skills; professionally and appropriately respond to inquiries meeting department’s established guidelines, policies, and procedures - Complete document processing in an efficient and effective manner - Update and change customer contact and policy information with accuracy - Respond to all written inquiries, communicating clearly and with proper grammar - Assist with document indexing; utilize identifiers such as policy number, claim number, etc. to accurately and efficiently attach document/s to a specific system file - Meet or exceed all established minimum expectations/metrics and goals for the position - Meet or exceed standards for productivity and quality as established for the role - Appropriately process all confidential information abiding by HIPAA privacy laws - Ensure smooth transition of inquiry to appropriate department if/when necessary - Perform additional duties as assigned Qualifications - Proven interpersonal, verbal, telephonic, and written communication skills with ability to type 35 wpm - Must possess a high degree of tact, empathy, and professionalism when dealing with all customers - Must utilize active listening skills with ability to ask appropriate questions to fully understand the need/s - Effectively relay complex insurance information and policy language into basic understandable concepts - Ability to apply learned principles to specific and unique circumstances - Effectively respond to written communication utilizing proper grammar and punctuation - Detail oriented with ability to work independently as well as part of a team - Solid knowledge of Microsoft Office products with ability to learn new system applications quickly - Ability to toggle between multiple screens while speaking with customers and documenting in the system - Proactively provide creative and analytical recommendations to management for process and performance improvement Benefits - Medical, dental, and vision plans to support your health and that of your family - A 401(k) plan with employer matching - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees - Paid holidays - Life insurance and short-term and long-term disability coverage - Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location - Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements

Title: Senior Customs Client Support Associate Location: USA United States Site Based locations USA, North Carolina, Charlotte, 28273 Full time job requisition id R180488 Job Description: About Maersk Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions. At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics. What We Can Offer: At Maersk, we're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. - Exposure to global customs brokerage operations and client-facing logistics solutions. - Opportunities to strengthen expertise in data, reporting tools, and customs systems (e.g., Customs Navigator). - A flexible, remote-friendly environment that supports work-life balance - Ongoing learning and development within a collaborative, cross-functional organization. About the role This role is ideal for someone who combines operational customs expertise with strong client engagement and data-driven decision-making, ensuring high service quality and client satisfaction across complex logistics operations. Key Responsibilities: - Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery - Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues - Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator - Support client onboarding activities, including documentation processes and operational setup - Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams - Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions - Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations What We Are Looking For: Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement, someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day - Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes - Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.) - Strong analytical skills with the ability to manage large data sets and translate data into actionable insights - Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation - Strong communication skills and ability to work both independently and collaboratively across cross-functional teams Your Impact In this role, you will directly influence client satisfaction and operational performance by serving as a key link between customers and customs brokerage teams, ensuring timely issue resolution, accurate reporting, and seamless service delivery. Your ability to proactively identify risks, provide data-driven insights, and maintain strong communication with stakeholders will help improve efficiency, reinforce compliance, and strengthen long-term client relationships while contributing to continuous improvement across operations. Job Type: Full Time Salary: $70,000 - $80,000* - The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match. Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position. #LI-Hybrid #LI-GS4 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Title: Interpreter Services Spanish Interpreter/Educator BWH Location: Boston United States Job type: Onsite Time Type: part Time Job id: RQ4065714 Job Description: Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for providing leadership and training to other Interpreters on staff, both in and outside the classroom. Does this position require Patient Care? Yes Essential Functions - Interprets/transliterates for advanced situations and in appropriate training situations as needed. - Reports on the required training needs, creates training and workshop proposals, and delivers applicable training programs as approved. - Defines training and workshop mission statements, target population, workshop goals and objectives. - Creates lesson plans, records lesson materials, and devises assessment strategies and solutions. - Determines and analyzes training needs; develops, coordinates, delivers, and facilitates training classes to meet departmental and staff needs. Qualifications - - Bachelor's Degree Interpreter required - - interpreting experience 3-5 years required - - Fluency of English and Spanish, both written and verbal. - - Prior training of medical terminology and interpreting skills. - - Knowledge of culture-specific care. Knowledge, Skills and Abilities - Knowledge of principles and practices pertaining to post-secondary interpreting. - Knowledge of leadership skills. - Knowledge of adult learning principles. - Knowledge of training practices, methods, and techniques. - Skill in the development, presentation, and assessment of training courses. - Skill in both verbal and written communication. Additional Job Details (if applicable) Shift: 30hr rotation Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 30 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $23.34 - $33.37/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Title : Library Patron Services Clerk Location: Farmington United States Job Description: JOB OPENING CITY OF FARMINGTON JOB POSITION #99: Library Patron Services Clerk NUMBER OF VACANCIES: 1 - 2 DEPARTMENT: Library WORK LOCATION: Farmington Public Library HIRING SALARY: $12.50/hour PAY GRADE: Temporary TYPE OF POSITION: Part-Time DAYS WORKED: Varies, includes weekends, evenings and holidays HOURS WORKED: Varies, approximately 15-25 hours per week SELECTION AND SCREENING TOOLS REQUIRED The 3 tests are Data Entry 1, Record Locating and Customer Service Interaction. Applicant will receive an email from TestGenius after the online application is received. JOB DUTIES ESSENTIAL DUTIES: Supervised by the Library Patron Services Coordinator. Work is performed under the direction of the Library Patron Services Supervisors, the Library Patron Services Associate, and the Library Patron Services Technicians, as determined by work schedules. Supervision of other employees is not a responsibility of this position. Provides the highest excellent customer service in a timely manner, resolve issues promptly, delivers a positive experience, and ensures satisfaction and loyalty. Accuracy, detail-oriented, multi-tasking, flexible, team player, and strong customer service skill are vital in this position. Greets patrons in person or on the phone, provides and locates information or refers inquiries to appropriate personnel, assists patrons with the library's online services, requests, materials and facilities. Explains circulation and library procedures and policies, instructs patrons in the use of the library's automated systems, online services and equipment, and promotes library services and activities. Serves the public at the Circulation Desk, opening and closing for daily operations; registers, renews, reviews, modifies and maintains patron accounts and inputs patron data entries accurately and efficiently into the library's computer system, discards and purges patron records. Responsible for discharging library materials using the automated return system; monitors the return system as materials are automatically being discharged and sorted; reports any issues with the return system in a timely manner. Responsible for emptying the book drop and the automated return bins; inspects, checks out or routes materials to proper locations; sorts, counts, and organizes materials on book carts for shelving. Responsible for assessing and collecting fees, fines, refunds and lost payments, makes proper change and credit card payments; operates cash register, assists with counting, preparing and balancing the cash registers and daily receipts. Operates and utilizes the library's computers and computer system to perform routine searches, maintenances, analyzes, and verifies or enters data information. Maintains absolute confidentiality and privacy of patron records and work-related issues. Maintains a neat and orderly appearance of the circulation desk and the library by straightening chairs, collecting materials from tables, carts or shelves, and reports any damaged equipment, furniture or fixture to appropriate personnel. May assist with shelving or shelf-reading materials in all areas of the library. May perform other basic duties in circulation, other areas of the library or branch library as necessary. Learns responsibilities, procedures and policies primarily through oral instruction and observation that takes place on-the-job. Training is hands-on, with repetition and reinforcement. Understands and follows written and/or verbal instructions. Participates and attends trainings, daily shows, programs, and other projects of the library as required and/or assigned. Must be available to work a varied schedule including evenings, weekends and holidays. Attendance is an essential function of this position. Operates a motor vehicle to assist in carrying out the business of the department and the City. Complies with Patron Services department and library procedures and policies, and the City guidelines, rules, regulations, procedures, and policies. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. QUALIFICATIONS This position is subject to the City's Drug- and Alcohol-Free Workplace Program, which includes pre-employment testing, post-accident testing, reasonable suspicion testing, return to duty testing, and follow-up testing. Background check is required. This position has the responsibility to participate in and comply with the City's Environmental, Health, and Safety Program. Valid driver's license required with acceptable driving record for past three years. Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel and the public. Ability to communicate courteously and effectively with co-workers, supervisors, other City personnel and the public on all age levels and cultural backgrounds. Ability to deal tactfully, courteously, patiently and effectively with the staff and the public on all age levels and cultural backgrounds in any situations. Ability to learn and use library organization systems, including Dewey Decimal Classification, for the purpose of shelving books and locating material in all areas of the library. Ability to understand and apply circulation and library procedures and policies. Ability to verify information and make necessary corrections, using a high level of accuracy. Ability to work independently, with minimal supervision after training, within the context of a team environment. Knowledge of basic mathematical functions such as addition, subtraction, multiplication, etc. Ability to organize, sort, and file alphabetically and numerically. Ability to handle money and make correct change. Ability to work with frequent interruptions and adapt to changes in work environment. Ability to use discretion and maintain confidentiality, in accordance with library policies and laws. Ability to communicate and follow instructions, both oral and written, and follow established routines. Ability to learn to use the tools and equipment listed, including the library's online catalog and automation system and use them effectively to perform assigned duties. TOOLS AND EQUIPMENT USED: Library's online catalog and automation system, automated book return, self-check machines, cash register system, computer reservation system, personal computer and applicable software, book carts, credit card machine, printer, mouse, keyboard, calculator, copy and fax machine, telephone, and automobile. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to talk, hear, walk and stand constantly, with minimum sitting. The employee is required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is in doors in a climate controlled setting. The noise level in the work environment is generally quiet. WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V