Natera logo
Natera

We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Software Engineer III, Voice AI

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

California

Posted

7 days ago

Salary

0

Seniority

Senior

Job Description

Software Engineer III, Voice AI

Natera

• Take ownership of assigned voice AI features and components, guiding them through the full software development lifecycle. • Contribute to design discussions, code reviews, and best practice adoption within the Voice AI team. • Drive technical decisions on voice pipeline optimization — VAD tuning, turn-taking, interruption handling, and latency management. • Plan and prioritize tasks in an Agile environment, ensuring timely and high-quality delivery. • Work with Product Managers and stakeholders to refine requirements and scope technical efforts for conversational AI features. • Monitor voice platform health metrics (call efficacy, ASR accuracy, per-segment latency) and prioritize improvements based on data. • Mentor junior team members, sharing knowledge and best practices in voice AI architecture, TypeScript, and real-time systems. • Encourage a culture of continuous learning and technical excellence through pair programming and design reviews. • Document voice AI patterns, integration contracts, and operational runbooks for the team. • Partner with Product Managers, QA, and clinical operations to gather requirements, validate conversational designs, and guide projects from inception to deployment. • Coordinate with other engineering teams to integrate voice agents with internal services via authenticated APIs. • Work with the analytics team to ensure voice metrics flow correctly through the data pipeline for reporting and optimization. • Drive improvements in our multi-agent orchestration approach — tool calling patterns, agent handoff logic, and state management across conversation turns. • Advocate for high-quality standards and automated testing strategies for conversational AI systems, including voice-specific test patterns (simulated calls, transcript validation, latency benchmarks). • Identify and resolve voice-specific UX issues: ASR errors on medical terminology, silence detection tuning, barge-in recovery, and end-to-end response latency.

Job Requirements

  • 5+ years of overall software development experience, focusing on scalable backend services using Node.js and TypeScript.
  • 1+ years of experience with voice AI, conversational AI, or real-time audio systems in production.
  • Hands-on experience with agentic LLM architectures — tool calling, multi-agent orchestration, prompt engineering, and conversation state management.
  • Familiarity with voice AI pipeline components: STT (Deepgram, Azure Speech, OpenAI Whisper), TTS (ElevenLabs, OpenAI, Cartesia), and LLM APIs (OpenAI Realtime API, Anthropic Claude).
  • Experience with telephony systems — Twilio (media streams, SIP, IVR) or equivalent WebSocket-based audio streaming platforms.
  • Understanding of voice-specific challenges: VAD configuration, turn-taking, interruption handling, latency budgets, and audio codec management (mulaw/PCM).
  • Solid understanding of the software development lifecycle (SDLC), including build, configuration, release, and deployment.
  • Knowledge of microservice architecture and distributed systems best practices.
  • Proficiency with AWS services (ECS Fargate, Lambda, DynamoDB, S3, Kafka/MSK, API Gateway).
  • Experience with event-driven architecture and message processing (e.g., Apache Kafka, SQS).
  • Strong relational database skills (MySQL) and exposure to NoSQL databases (DynamoDB, Redis).
  • Demonstrated teamwork skills and a collaborative mindset.
  • Excellent communication and organizational skills.
  • Experience with RAG architectures (AWS Bedrock, vector stores, embedding models) is a plus.

Benefits

  • Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
  • Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
  • Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
  • We also offer a generous employee referral program!

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