• Recruit, hire and develop world-class sales talent, build development plans for each sales rep, and coach and motivate sales team to overachieve on targets • Understand and solve customer pain points through Zscaler's unique value proposition • Be the GM of your business and create a plan for success, and accurately forecast business monthly/quarterly/yearly • Act as the executive sponsor for key partners to create joint plans, generate pipeline and drive opportunities to closure

• Define and own the agentic strategy for the PaySuite division, covering both internal operations and customer-facing product opportunities. • Identify where agent-led automation can deliver the highest-value outcomes for PaySuite customers. • Develop and maintain expert knowledge of the Evo Agentic platform and how each applies within a Payments context. • Act as the division's primary interface with central AI and platform teams. • Map the PaySuite customer base for agentic migration opportunities. • Translate agentic strategy into credible, time-bound operational plans. • Establish the rhythm and governance to track agentic progress across the division.

• Partner with the Senior Director of North America Services and leadership team to define operational goals, strategic initiatives, and organizational priorities that support growth, profitability, and customer success. • Lead day-to-day operations for Professional Services delivery teams supporting Expert and Sierra solutions across cloud and on-premise environments. • Build and scale a high-performing services organization focused on quality delivery, operational efficiency, accountability, and customer satisfaction. • Collaborate cross-functionally with Sales, Product Management, Product Development, Support, and Customer Success to ensure alignment across business objectives and client needs. • Manage customer relationships and executive-level communications for strategic accounts within the Professional Services portfolio. • Drive achievement of Professional Services revenue, utilization, margin, forecasting, and operational performance targets. • Develop and implement repeatable methodologies, governance standards, and best practices to improve delivery consistency and project outcomes. • Monitor and manage key operational metrics and KPIs, including: Billable utilization, Project profitability, Resource forecasting, Customer satisfaction, Delivery performance, Project health indicators. • Identify opportunities to improve scalability, automation, and operational efficiency across service delivery processes. • Establish project governance frameworks, escalation procedures, and risk management practices to proactively address customer and delivery challenges. • Drive accountability and transparency through dashboards, reporting, and project management tools that provide visibility into delivery performance and customer engagements. • Lead continuous improvement initiatives focused on delivery quality, operational rigor, and predictable customer outcomes. • Partner with Sales and Services leadership on go-to-market strategies, implementation planning, and customer engagement models. • Support resource planning, staffing strategies, and talent development initiatives to ensure organizational readiness and growth. • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams.

Role Description UKG is seeking a Director of Shared Services Engineering to lead a centralized services organization responsible for accelerating high-quality software delivery across engineering teams. You will define and execute a platform-as-a-product strategy that embeds quality, automation, governance, and developer productivity into every phase of the software lifecycle, from design and development through testing and enterprise release. You will own the strategy, architecture direction, operating model, and measurable outcomes of DevOps platforms, Quality Engineering frameworks, and Enterprise Release Management under a unified shared services charter. What You Will Do - Lead the strategy and roadmap for engineering platforms, including continuous integration and continuous delivery (CI/CD), cloud infrastructure, automation frameworks, and release orchestration. - Build standardized, self-service solutions that help engineering teams move from code to production faster and with greater confidence. Measure and improve engineering effectiveness using data-driven metrics. - Establish enterprise Quality Engineering practices, including automated testing across regression, application programming interfaces (APIs), integration, performance, and non-functional testing. - Embed automated quality validation into CI/CD pipelines to support objective release decisions. - Define observability standards using logs, metrics, and traces to strengthen release readiness and post-release validation. - Simplify release governance by defining clear readiness criteria, risk controls, and compliance standards. - Lead and develop engineering managers and senior contributors while strengthening collaboration across Product, Architecture, and Security teams. - Champion a culture of automation, experimentation, operational excellence, and continuous improvement. Qualifications - Bachelor's degree in computer science, Engineering, or related technical field. - 12+ years of experience in software engineering, DevOps, platform engineering, or Quality Engineering, including 5+ years leading engineering managers and senior individual contributors. - Proven experience defining and scaling enterprise Quality Engineering strategies, including automation frameworks, non-functional testing, quality governance, and objective release standards. - Demonstrated success embedding automated quality validation into CI/CD pipelines to enable risk-informed release promotion decisions. - Extensive experience building and operationalizing DevOps and Quality Engineering platforms at enterprise scale, including cloud-native infrastructure (AWS, Azure, or GCP), modern CI/CD architecture, and enterprise test automation frameworks. - Strong understanding of modern observability practices (logs, metrics, traces) and their use in post-release validation and engineering insights. - Demonstrated success improving developer productivity, automation maturity, and release reliability across large SaaS environments. Preferred Qualifications - Experience managing Cloud infrastructure, Enterprise Integrations and Dev teams. - Implementing engineering effectiveness frameworks (DORA, value stream mapping, flow efficiency). - Experience with AI-driven techniques (test intelligence, test impact analysis, flaky test detection, predictive quality analytics). Benefits - The pay range for this position is $163,900 to $235,550. - Employees may be eligible to participate in a performance-based bonus plan. - Restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits . Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .