• Define and execute the product vision and multi-year roadmap for Salesforce Grants Management, aligned to public sector modernization, compliance, and measurable program outcomes. • Lead end-to-end product strategy across eligibility, application intake, review workflows, award management, disbursements, compliance tracking, and audit readiness. • Ensure alignment with federal, state, and local regulatory requirements, including transparency, reporting, accessibility, and data retention standards. • Drive integration strategy across Salesforce platform capabilities, including CRM, Experience Cloud, analytics, and public sector data models. • Partner closely with engineering, UX, compliance, legal, security, and operations to deliver secure, scalable, and accessible releases. • Collaborate with customers, system integrators, and field teams to validate requirements, test solutions, and refine roadmap priorities. • Define pricing, packaging, and positioning to support competitive differentiation and public sector procurement models. • Lead go-to-market readiness, including sales enablement, solution positioning, competitive messaging, and launch planning. • Establish clear product success metrics across adoption, time-to-value, compliance performance, grant processing efficiency, and revenue growth.

• Define and drive the product strategy and roadmap in alignment with the company's overall strategic goals. • Lead, mentor, and grow a high-performing team of Product Managers, fostering a culture of creativity, collaboration, and meticulous project management. • Oversee all stages of the product life cycle, from conception through launch, and ensure continuous delivery of valuable solutions to our customers. • Lead cross-functional teams, working closely with Engineering, Sales, Marketing, and other departments to translate business needs into product requirements. • Maintain a deep understanding of the cryptocurrency, payments, and overall financial infrastructure markets to inform our product strategy. • Manage and prioritize the product backlog and roadmap, ensuring that resources are allocated effectively to deliver high-impact projects on time and on budget. • Provide project management subject matter expertise and support for large and complex programs.

• Identify and develop new opportunities to deliver value to BlackCloak members, with a focus on emerging technologies and competitive differentiators. • Lead the end-to-end rapid prototyping process, from initial concept to functional prototype, ensuring initiatives meet defined success criteria. • Partner with CSOC leadership, Engineering and the Director of Product Innovation to vet new ideas, assess technical feasibility, and define architectural approaches. • Research, evaluate, and recommend new technologies, third-party services, and frameworks based on their potential to solve member problems and create strategic advantages for BlackCloak. • Take full ownership of new product concepts, from initial research and hypothesis testing to gathering feedback from stakeholders before committing to full-scale development. • Work closely with our platform, mobile, and security engineering teams to ensure the seamless integration of successful prototypes into our existing ecosystem.

• Own the broker experience strategy end-to-end • Set the vision, strategy, and roadmap for Spark’s broker-facing experience across the enrollment journey (Plan Fit → Quote → Enroll) and the highest-leverage adjacent workflows that improve quality and throughput. • Establish crisp product principles for broker experience: speed-to-enroll, reduced tab-switching, lower error rates, and defensible compliance evidence. • Make hard tradeoffs across speed, compliance, and outcomes; align execs and cross-functional leaders on sequencing. • Drive a cohesive experience for telephonic brokers and agencies where “the chain of enrollment” is naturally captured as part of the workflow (what was asked, shown, said, and attested). • Partner with Compliance to bake the scorecard and policy requirements into broker workflows so quality is enforced by the product—not by escalating headcount. • Identify friction that causes compliance risk (missing SOAs, incomplete disclosures, unclear handoffs) and design product guardrails that prevent it. • Manage two PMs with clear ownership boundaries, strong execution habits, and high standards for product craft. • Coach PMs on discovery, stakeholder management in a regulated environment, and writing specs that hold up under compliance scrutiny. • Build a healthy operating cadence (goals, metrics, roadmap reviews, learning loops) while maintaining urgency. • Define what success means in measurable terms (e.g., time-to-quote/enroll, conversion, error rate, compliance completion, misfit/RDR proxies where applicable, adoption of Spark as the primary workflow). • Instrument the product so we can learn quickly and make confident decisions (what’s working, what’s noise, what’s risky). • Ensure launches include rollout plans, enablement, and post-launch iteration so “shipped” becomes “used and trusted.” • Partner deeply across the org • Engineering & Design: build coherent systems, not one-off screens. • Compliance: convert policy into product rails and auditable evidence capture. • Ops / Success: ensure workflows reduce operational burden rather than shifting work onto customers. • GTM: ensure the broker experience supports selling on value (quality + productivity), not just pricing conversations.