ShiftKey

• Evolving the AI knowledge platform - taking the retrieval, indexing, and synthesis layer (currently semantic RAG + re-ranking + HyDE) to an organization-wide platform serving both internal engineering tools and customer-facing capabilities. • Architecting and operating agentic infrastructure on AWS - multi-step, tool-using AI systems that plan, retrieve, and act on complex queries and operational events, with cost guardrails and observability built in from day one. • Designing and building graph-based, relationship-aware retrieval across the organization's data sources, enabling multi-hop queries and letting agents accumulate organizational knowledge over time. This is on our roadmap, not in production - you will define the approach. • Partnering with product engineering to define the AI platform API surface, translating infrastructure primitives into developer-ready abstractions. • Building reference agent implementations on the platform - operational-incident triage, customer support, and future agentic use cases - grounding each agent's reasoning in institutional knowledge. • Owning the AI infrastructure cost model: monitoring compute, model, and storage spend, flagging anomalies, and proposing guardrails to keep workloads within defined budgets.

• Evolving the AI knowledge platform - taking the retrieval, indexing, and synthesis layer (currently semantic RAG + re-ranking + HyDE) to an organization-wide platform serving both internal engineering tools and customer-facing capabilities. • Architecting and operating agentic infrastructure on AWS - multi-step, tool-using AI systems that plan, retrieve, and act on complex queries and operational events, with cost guardrails and observability built in from day one. • Designing and building graph-based, relationship-aware retrieval across the organization's data sources, enabling multi-hop queries and letting agents accumulate organizational knowledge over time. This is on our roadmap, not in production - you will define the approach. • Partnering with product engineering to define the AI platform API surface, translating infrastructure primitives into developer-ready abstractions. • Building reference agent implementations on the platform - operational-incident triage, customer support, and future agentic use cases - grounding each agent's reasoning in institutional knowledge. • Owning the AI infrastructure cost model: monitoring compute, model, and storage spend, flagging anomalies, and proposing guardrails to keep workloads within defined budgets.

• Lead backend development on our core scheduling platform modernization - setting Python best practices, guiding architecture decisions, and owning the quality of Python-driven services as the system evolves. • Contribute across a multi-product ecosystem (Engage, Auth, Messaging, Time) that spans Python and .NET - this role is built for engineers who thrive across stacks, not single-use specialists. • Write APIs, own services review code, and ship - the full range of what senior engineering looks like in practice. • Help drive the team’s evolution toward an AI-accelerate SDLC, using tools like Claude Code to orchestrate agents that write, debug, and test software - this is an active part of how we work, not a future ambition.

• Lead backend development on our core scheduling platform modernization - setting Python best practices, guiding architecture decisions, and owning the quality of Python-driven services as the system evolves. • Contribute across a multi-product ecosystem (Engage, Auth, Messaging, Time) that spans Python and .NET - this role is built for engineers who thrive across stacks, not single-use specialists. • Write APIs, own services review code, and ship - the full range of what senior engineering looks like in practice. • Help drive the team’s evolution toward an AI-accelerate SDLC, using tools like Claude Code to orchestrate agents that write, debug, and test software - this is an active part of how we work, not a future ambition.

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness. • Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform. • Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps. • Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness. • Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform. • Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps. • Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness. • Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform. • Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps. • Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness. • Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform. • Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps. • Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

• Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness. • Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform. • Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps. • Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.

About ShiftKey ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com. The role We are seeking a Senior Product Manager to lead our external-facing integration ecosystem. In this role, you will own the strategy for connecting our core marketplace with complex, third-party enterprise systems. You won't just be handed a list of features to build; you will act as a strategic owner, deciding if an integration should be built, how it should scale, and what universal standards we should adopt. You will bridge the gap between technical execution and commercial impact, ensuring our platform actively removes friction for our partners and drives measurable business growth. Compensation base for this role ranges from $145,000 to $165,000, plus bonus and benefits. Final compensation is determined based on experience and skill level. Where you’ll work This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones. What you’ll be doing - Define and own the end-to-end integration roadmap, establishing a scalable, public-facing developer ecosystem. - Partner closely with engineering teams to guide technical decisions, focusing on API design thinking, data flow mapping, and system reliability - without needing to write the code yourself. - Lead the transition away from legacy, custom-built point-to-point connections into a cohesive, "one-to-many" integration framework. - Manage competing priorities between internal product goals and external partner requests, ensuring our platform functionality is safely and securely exposed. - Collaborate directly with revenue leadership, sales, and external partners to ensure the product strategy aligns with market demand and unlocks new business channels. What you’ll need - 5+ years of Product Management experience, with a strong focus on B2B SaaS, enterprise platforms, or two-sided marketplaces. - Proven experience building and scaling external, partner-facing integrations (APIs, middleware, or developer platforms) rather than just maintaining internal data pipelines. - Strong technical fluency; you can confidently hold your own in architectural discussions with engineering teams regarding API contracts, data routing, and error handling. - A commercial mindset with a track record of driving cross-functional alignment between technical and revenue-focused stakeholders. Perks of working at ShiftKey - Inclusive and collaborative work environment where all voices are valued. - Comprehensive health, vision, and dental coverage. - Benefits begin on your first day. - Generous PTO and company-paid holidays, including flexible floating holidays. - 100% 401(k) employer match up to 6%. - Paid parental leave. - Wellness support, including access to mental health resources. #LI-Remote Our Commitment to Diversity ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. EEO Statement ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com