• Provide end-user support and training on DoD electronic business applications, including the Standard Procurement System (SPS) and related eBusiness applications • Manage network credentials and system access to ensure the functionality of the contracting infrastructure • Collaborate with the Contracting Officer Representative (COR) to develop evaluations, analyses, and data-intensive reports critical for mission success • Respond to data calls and support all aspects of contracting operations in coordination with the COR • Notify the COR of contract modifications that may conflict with DPAP memorandums, Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and SOCOM Acquisition Regulation Supplement (SOFARS) • Perform system administration tasks, including report writing, script execution, and troubleshooting

• Lead team development and project implementation. • Coordinate and plan projects according to Agile (Scrum) framework. • Establish and maintain high standards of firmware within the team. • Collaborate with cross-functional teams to analyze, evaluate, and implement solutions. • Ensure adherence to company and team-defined coding standards, documentation, and procedures. • Drive improvements in team performance and procedures. • Administer team member performance reviews and goal setting.

• Build and optimize HubSpot CRM architecture • Design lifecycle stages and deal stages • Create scalable sales pipelines and workflows • Implement lead scoring and segmentation systems • Build dashboards and KPI reporting systems • Manage contact properties, routing, and attribution tracking • Maintain CRM cleanliness and operational integrity • Build automations using HubSpot, Zapier, Make, APIs, and webhooks • Create automated lead routing systems • Build SMS and email nurture sequences • Implement onboarding automations • Create no-show, follow-up, and reactivation workflows • Automate repetitive operational tasks • Improve speed-to-lead and response handling • Build executive dashboards and operational reporting • Track CPL, CAC, show rates, close rates, funding approval rates, lead source ROI, rep performance, pipeline velocity, lifecycle conversion metrics • Identify operational bottlenecks and revenue leaks • Improve sales efficiency and conversion systems • Improve the client experience from first touch to fulfillment • Optimize onboarding, communication, reminders, and follow-up systems • Reduce operational friction and lead leakage • Align marketing, sales, setters, closers, and fulfillment into one operating system

• Build and optimize HubSpot CRM architecture • Design lifecycle stages and deal stages • Create scalable sales pipelines and workflows • Implement lead scoring and segmentation systems • Build dashboards and KPI reporting systems • Manage contact properties, routing, and attribution tracking • Maintain CRM cleanliness and operational integrity • Build automations using HubSpot, Zapier, Make, APIs, and webhooks • Create automated lead routing systems • Build SMS and email nurture sequences • Implement onboarding automations • Create no-show, follow-up, and reactivation workflows • Automate repetitive operational tasks • Improve speed-to-lead and response handling • Build executive dashboards and operational reporting • Track CPL, CAC, show rates, close rates, funding approval rates, lead source ROI, rep performance, pipeline velocity, lifecycle conversion metrics • Identify operational bottlenecks and revenue leaks • Improve sales efficiency and conversion systems • Optimize the client experience from first touch to fulfillment • Align marketing, sales, setters, closers, and fulfillment into one operating system