We create limitless connectivity to improve lives, redefine business and pioneer a sustainable future. #ImaginePossible
Customer Project Manager
Location
Colombia + 1 moreAll locations: Colombia | Mexico
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Customer Project Manager
Ericsson
Join our Team About this opportunity: Are you a proven leader with a passion for customer satisfaction? If so, you might be the next Customer Project Manager (CPM) at Ericsson. In this role, you'll take charge of Fulfillment Assignment Specifications (FAS) and ensure we meet both our own high standards and those of our valuable customers. You'll be responsible for maintaining total compliance with group directives, legal and financial guidelines, as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements. Ensuring data security and privacy is paramount in our connected world, a task you will take on with diligence. Together with your team, the Customer Project Manager role will drive value and benefit to our customers, as well as contributing to Ericsson's continued growth and excellence. What you will do:- Guarantee alignment between contract and delivery through pre-sales CFR.- Establish a solid project plan as an input for approval to execute, and then lead this project to success.- Cultivate relationships with customers and stakeholders to maintain alignment during execution.- Financial performance management to ensure delivery to target Unadjusted Margin.- Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.- Oversee data accuracy to facilitate responsible and timely reporting. The skills you bring:- Consultative Skills.- Automation.- Process Management.- Negotiation.- Service Delivery Business Understanding.- Data Analytics.- Financial Acumen.- Artificial Intelligence (AI).- Customer Insights.- Ericsson Portfolio.- Stakeholder Management.- Change and Improvement Management.- Program/Project Finance Management.- Customer Relationship Building.- Project management. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 784674
Related Guides
Related Categories
Related Job Pages
More Project Manager Jobs
• Lead project kick-offs by coordinating all necessary members and vendors to initiate a project. • Coordinate with cross discipline team members and vendors to ensure that all parties are on track with project requirements, deadlines, and schedules. • Collects, Creates, and Maintains vital project information including responsibilities of project team members, project documentation, and completion of project goals. • Deliver all services to clients, colleagues, vendors, and Company stakeholders fully consistent with the Brault Foundational Vision and Values. • Exemplifies these principles in all actions and activities as a valued member of the Brault team. • Collect necessary information to start projects • Identify goals and requirements of each assigned project • Create and manage documentation and reports for each assigned project • Assist with maintaining project timeframes and objectives • Responsible for interdepartmental communication among project team members • Track, forecast, and report on project progress including metrics and challenges • Escalate and alert management of any unresolved issues • Establish and maintain working relationships with vendor partners and internal team members • Meet with management once per week • Assist management and/or other project coordinators as needed
Associate Project Manager-Multiuse Facility Construction
CBREBased in Los Angeles, California, CBRE is a publicly-traded real estate business offering integrated services to customers in more than 60 countries across the
Associate Project Manager-Multiuse Facility Construction Job ID 276927 Service line PJM Segment Role type Full-time Areas of Interest Construction, Project Management Location(s) New York City - New York - United States of America, Newark - New Jersey - United States of America, Philadelphia - Pennsylvania - United States of America About the Role The Associate Project Manager provides advanced administrative support to the project management team managing ground up and multi-use facility infrastructure construction projects. Duties include scheduling, vendor management, documentation preparation, issuance for commitment, budgeting, financial reconciliations, and reporting. This job is part of the Project Management function responsible for the management of projects from initiation through completion. Role offers a remote work schedule supporting project management staff and managing projects located in the Eastern Time Zone. What you’ll do - Support Project Management team to manage all facets of project management (budget, schedule, procurement, quality & risk) for individual commercial real estate projects including planning, design, construction, occupancy, and closeout. - Administrative support including data entry, spreadsheet maintenance, purchase orders, invoicing, vendor management, and reporting. - Implement project documentation governance aligned with company and client requirements. Ensure project data integrity and documentation are accurate, timely, and coordinated. - Track the progress of each project against goals, objectives, approved budgets, and approved timelines. Reports status and variances. Crafts action plans to meet objectives, budget, and schedule. - May lead smaller projects as assigned. May lead third-party project delivery resources/team (typically smaller team) and be responsible for tracking performance and motivating team members. - Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and address routine problems. - Have a broad understanding and knowledge of your field and some knowledge of several job subject areas within the function. - Lead by example and model behaviors that are consistent with CBRE RISE (Respect, Integrity, Service, Excellence) values. May convince others to reach an agreement. Explain complex information to others in a straightforward manner. - Impact the quality of own work and the work of others on the team. - Work primarily within standardized procedures and practices to achieve objectives and meet deadlines. Other duties as assigned. What you’ll need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. - Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - Previous AEC experience preferred and should include construction project management, owner's rep, or project management experience for commercial projects. - Ability to read and understand architectural drawings. Knowledge of leases, contracts, and construction practices is preferred. - Proficiency in MS Office Suite (Word, Excel, Outlook). Experience in Kahua or similar project management software and D365 or other Enterprise Resource Planning (ERP) platform is beneficial. - Understanding existing procedures and standards to solve slightly complex problems. and the ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. - Strong interpersonal skills with an inquisitive mentality. Disclaimer: Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Turner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined. Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is $90,000 annually and the maximum salary for this position is $110,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Property Condition Assessment Project Coordinator
CBREBased in Los Angeles, California, CBRE is a publicly-traded real estate business offering integrated services to customers in more than 60 countries across the
Property Condition Assessment Project Coordinator Job ID 276691 Service line PJM Segment Role type Full-time Areas of Interest Building Surveying/Consultancy, Construction, Consulting Location(s) Remote - US - Remote - US - United States of America About the role As a Property Condition Assessment Project Coordinator, you will support the Facility Condition Assessments (FCA) Team whom are responsible for property condition assessments and consulting services for our clients. This is a remote role and will require the ability to support the team across multiple time zones. The Property Condition Assessment Project Coordinator will need the ability to work autonomously. This is a standalone role and will be self-directed on day-to-day work but receive high level instruction on new projects, tasks or assignments. What you’ll do - Lead project documentation and coordinate documentation revisions and distributions. - Prepare standard project status reports for project delivery team or work group, Client and management. Report typically includes: status update and schedule. - Coordinate and schedule meetings and communication plan(s) regarding projects among team and/or client. - Enter project information data (i.e. project status updates, schedule updates, cash flow forecasts) and project documentation into project management technology tools (software applications, web-based tools, job cost accounting tools). - Prepare various marketing and proposal documentation (i.e., letter proposals, Request for Proposal/Qualification, staff resumes, case studies, etc.). - Process documentation for project commitments (i.e. Agreements, Contracts, Work Authorizations, Purchase Orders). - Prepare and reviews invoices and pay applications for processing in accordance with compliance requirements as per established governance of clients. - Assist with project administration results (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout). - Other duties as assigned. What you’ll need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. • A minimum of a High School diploma or General Education Degree (GED) with 5 + years of professional experience required. Experience with an architectural, engineering, or construction firm a plus. • Intermediate skills with project management software and Microsoft Office Suite products with an emphasis on Word proficiency. Experience with Salesforce and Quire a plus. • Strong communication skills and the ability to write in a clear and concise way using appropriate grammar, spelling, punctuation, and style. Adapt writing style for different audiences, purposes, and formats. • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. • Organizational skills with a strong inquisitive mindset. • Ability to work across multiple US time zones to effectively support the team. Disclaimer: Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Turner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined. Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is $65,000 annually and the maximum salary for this position is $75,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Strategic Project Manager
Patra CorporationPatra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control, and account audits, to operation centers in the US, India, and the Philippines.
Role Description The Strategic Project Manager of Implementations is the leader responsible for launching new project engagements and ensuring a seamless transition into steady-state operations. You are the primary driver of project execution, turning a signed contract into a fully operational delivery model. Your core mission is to plan, coordinate, and deliver rapid, high-quality implementations that achieve operational readiness, client satisfaction, and long-term adoption of the Patra solution. You will oversee a portfolio of key implementation projects, defined by size and/or complexity (multiple service lines), and/or client profile, acting as the central orchestrator during onboarding. This includes: - Translating contracted scope and requirements into an executable plan. - Managing deliverables. - Aligning internal teams, global delivery centers, and client stakeholders. Throughout the transition phase, you act as the single source of truth for communication, documentation, and reporting. Qualifications - Exceptional project management skills: Highly organized, detail-oriented, and able to drive complex initiatives involving multiple operational workstreams. - 3+ years’ experience managing BPO implementations or large-scale operational onboarding (outsourcing, shared services, operations transformation, or similar). - Client-facing communication excellence with the ability to manage expectations, facilitate discussions, and guide clients through change. - Cross-functional leadership skills with the ability to align operations, technology, training, quality, and leadership. - Hands-on problem solver adept at navigating operational and organizational challenges. Requirements - Experience working with offshore/global delivery centers (APAC region strongly preferred). - Certifications such as PMP, Lean Six Sigma, or equivalent. - Experience with workflow management tools, SLA dashboards, or BPO technology platforms. - Prior exposure to service delivery environments (insurance, financial services, healthcare, or other regulated industries). Responsibilities - Lead Project Execution: - Own and manage the full BPO implementation lifecycle—from project kickoff through transition to operations. - Define, structure, and guide project plans including timelines, milestones, dependencies, and communication strategies. - Facilitate alignment across internal workstreams (implementation, workforce, technology, operations quality) and client stakeholders. - Manage Client Onboarding: - Serve as the primary point of contact for clients during implementation. - Conduct kickoff sessions to confirm expectations, scope, deliverables, and operational requirements. - Guide client teams through process mapping, knowledge transfer, documentation, SOP validation, and readiness activities. - Support clients through the organizational change required to transition processes offsite. - Manage Scope, Risk & Issue Resolution: - Monitor project health, proactively identify risks, and develop mitigation plans. - Manage scope changes with transparency and escalation where required. - Lead issue resolution, ensuring minimal impact on timelines and client experience. - Develop Delivery Assets: - Create engagement tutorials, project plan templates, and playbooks to increase efficiency and standardization across future implementations. - Support Growth & Expansion Opportunities: - Identify additional process opportunities clients may be candidates for, and partner with client account management to route expansion insights appropriately. - Process Improvement & Feedback: - Provide insights and feedback from implementations to improve BPO service design, delivery playbooks, pricing assumptions, and pre-sales scoping. Key Performance Indicators Your success will be measured by your ability to deliver smooth, timely, impactful, and a high-quality implementation experience: - Implementation Speed & Accuracy: Achievement of contracted timelines, staffing ramp, and projected revenue realization. - Operational Readiness: Quality and completeness of SOPs, knowledge transfer, training, and go-live preparedness. - Risk & Scope Control: Ability to foresee, manage, and resolve issues quickly. - Client Satisfaction: Post-implementation CSAT and qualitative feedback. - Project Governance Excellence: Documentation accuracy, reporting quality, and cross-functional communication effectiveness. Working Conditions - Work from home; must have fast broadband access. - Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations. - Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned. - Subject to and expected to comply with all applicable Patra Corp policies and procedures. Equal Employment Opportunity Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.


