Role Description The Strategic Project Manager of Implementations is the leader responsible for launching new project engagements and ensuring a seamless transition into steady-state operations. You are the primary driver of project execution, turning a signed contract into a fully operational delivery model. Your core mission is to plan, coordinate, and deliver rapid, high-quality implementations that achieve operational readiness, client satisfaction, and long-term adoption of the Patra solution. You will oversee a portfolio of key implementation projects, defined by size and/or complexity (multiple service lines), and/or client profile, acting as the central orchestrator during onboarding. This includes: - Translating contracted scope and requirements into an executable plan. - Managing deliverables. - Aligning internal teams, global delivery centers, and client stakeholders. Throughout the transition phase, you act as the single source of truth for communication, documentation, and reporting. Qualifications - Exceptional project management skills: Highly organized, detail-oriented, and able to drive complex initiatives involving multiple operational workstreams. - 3+ years’ experience managing BPO implementations or large-scale operational onboarding (outsourcing, shared services, operations transformation, or similar). - Client-facing communication excellence with the ability to manage expectations, facilitate discussions, and guide clients through change. - Cross-functional leadership skills with the ability to align operations, technology, training, quality, and leadership. - Hands-on problem solver adept at navigating operational and organizational challenges. Requirements - Experience working with offshore/global delivery centers (APAC region strongly preferred). - Certifications such as PMP, Lean Six Sigma, or equivalent. - Experience with workflow management tools, SLA dashboards, or BPO technology platforms. - Prior exposure to service delivery environments (insurance, financial services, healthcare, or other regulated industries). Responsibilities - Lead Project Execution: - Own and manage the full BPO implementation lifecycle—from project kickoff through transition to operations. - Define, structure, and guide project plans including timelines, milestones, dependencies, and communication strategies. - Facilitate alignment across internal workstreams (implementation, workforce, technology, operations quality) and client stakeholders. - Manage Client Onboarding: - Serve as the primary point of contact for clients during implementation. - Conduct kickoff sessions to confirm expectations, scope, deliverables, and operational requirements. - Guide client teams through process mapping, knowledge transfer, documentation, SOP validation, and readiness activities. - Support clients through the organizational change required to transition processes offsite. - Manage Scope, Risk & Issue Resolution: - Monitor project health, proactively identify risks, and develop mitigation plans. - Manage scope changes with transparency and escalation where required. - Lead issue resolution, ensuring minimal impact on timelines and client experience. - Develop Delivery Assets: - Create engagement tutorials, project plan templates, and playbooks to increase efficiency and standardization across future implementations. - Support Growth & Expansion Opportunities: - Identify additional process opportunities clients may be candidates for, and partner with client account management to route expansion insights appropriately. - Process Improvement & Feedback: - Provide insights and feedback from implementations to improve BPO service design, delivery playbooks, pricing assumptions, and pre-sales scoping. Key Performance Indicators Your success will be measured by your ability to deliver smooth, timely, impactful, and a high-quality implementation experience: - Implementation Speed & Accuracy: Achievement of contracted timelines, staffing ramp, and projected revenue realization. - Operational Readiness: Quality and completeness of SOPs, knowledge transfer, training, and go-live preparedness. - Risk & Scope Control: Ability to foresee, manage, and resolve issues quickly. - Client Satisfaction: Post-implementation CSAT and qualitative feedback. - Project Governance Excellence: Documentation accuracy, reporting quality, and cross-functional communication effectiveness. Working Conditions - Work from home; must have fast broadband access. - Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations. - Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned. - Subject to and expected to comply with all applicable Patra Corp policies and procedures. Equal Employment Opportunity Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

• help build web and mobile applications from prototyping through delivery • coordinate a project team of Backend, Front-End or Mobile Developers, supported by QA Specialists and Designers • organize project workflows and facilitate regular meetings - stand-ups, sprint plannings, retros • act as a project advisor, balancing the client's roadmap and communication with our internal possibilities • set the project flow using different tools and methods • work with client budget sheets and gradually take ownership of project schedule and delivery (with senior support at first) • monitor risks and actively look for inefficiencies • challenge your team and client to balance product quality with work efficiency • work closely with a Tech Lead to tackle technological complexity and prioritise the backlog

• Liaison between the contractor personnel and the Contracting Officer’s Representative (COR) • Responsible for all administrative matters and ensures proper methodology and procedures are followed to meet requirements in task order • Provides management and oversight of all contractors assigned to the requirement • Meets monthly with COR • Provides monthly report of contractor activity

• Lead the end-to-end execution of customer projects from planning to final delivery • Manage customer relationships and contract delivery throughout the project lifecycle • Create and maintain project schedules and delivery plans • Oversee project reporting, budgeting, forecasting, and financial performance • Manage invoicing, variation orders, and cost control • Monitor project progress and identify risks early, taking action to avoid delays • Coordinate internal teams, suppliers, logistics, field service resources, and factory supervisors • Support procurement activities with internal and external suppliers • Ensure safe project execution and promote strong environmental, health, and safety practices • Provide clear project updates to stakeholders and leadership through regular reviews