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Customer Support Representative
Location
Texas
Posted
119 days ago
Salary
$14 / hour
Seniority
Junior
Job Description
Customer Support Representative
Qualfon
• Manage the end-to-end order process for internet Upsell Internet Packages • Act as liason between sales team and other interal departments • Monitor orders and the statuses • Escalate calls as needed • Place outbound calls as needed to follow up on customers’ concerns or provide additional support • Remain calm and professional when handling escalated situations or upset customers • Build lasting relationships by earning customer trust and delivering consistent, reliable service • Work quickly and accurately in a fast-paced, dynamic environment • Manage multiple tasks and responsibilities with efficiency and focus • Communicate with a smile – your positivity and warmth come through every conversation
Job Requirements
- Must live in the State of Texas
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
- Upload speed of 5 Mbps; Download speed of 50 Mbps
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
- Minimum 1 year of customer service experience required
- 1 year of call center experience is required
- Prior Work from Home Experience is required
- Sales experience is preferred
- High School diploma or GED required
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Maintain member privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Benefits
- The Internet service provider (ISP) must be highly stable
- Qualfon will provide all of the equipment needed for this position.
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