Bilingual Patient Operations Coordinator

Location

United States

Posted

27 days ago

Salary

$30 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Bilingual Patient Operations Coordinator

Careway Health

Role Description This is a true jack-of-all-trades role at the heart of how Careway delivers care. No two days will look the same. - Calmly walk a frustrated 78-year-old through her insurance change. - Route incoming faxes to patient charts. - Answer a physician's rescheduling question in the help channel. - Call a payor on behalf of the billing team. - Reach out to patients who haven't confirmed their appointments. - Recover no-shows with warmth and persistence. - Help advocates unblock whatever's in their way. - Engage in various communication channels: phone, text, email, and internal channels. The variety is the point. If you thrive on context-switching, learn new tools quickly, and get energized by ambiguity and a still-being-written playbook, this is the role for you. We value learning curiosity, drive, and potential as much as years of experience — if you have the right instincts, we will invest in your growth. You will work directly with our founding team, see every operational seam in a fast-growing AI-native healthcare startup, and have meaningful opportunities for growth as our team and operations expand. Qualifications - Bachelor's degree. - 1–3 years in a relevant role — care coordination, patient access, healthcare sales, appointment scheduling, customer success, or similar. - Fluent in Spanish and English. - Genuinely patient, personable, and persistent. - Comfortable learning a new EHR and using AI tools. - Reliable and consistent in follow-through. Requirements - Based in the United States, and can work Eastern or Central time zone working hours. - Experience with Medicare populations or Medicare insurance navigation (nice-to-have). - Background in a healthcare startup or other fast-paced operations environment (nice-to-have). - Experience using AI tools (ChatGPT, Claude, Gemini, etc.) (nice-to-have). Benefits - 1099 contract role, fully remote. - Flexibility of 35–40 hrs/week in business hours EST or CST (you set your schedule). - Prioritize candidates seeking a long-term commitment and growth.

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