Monitor system performance, manage network access, analyze incident data, and develop technical training. Apply cybersecurity principles and ensure compliance with data security standards to enhance service delivery and support operations.

• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs) • Troubleshoot and resolve issues related to software functionality, user access, and system configuration • Escalate complex incidents to development or technical teams and monitor progress through resolution • Document issues, root causes, and solutions in the support ticketing system • Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings • Gather and analyze client integration requirements • Install, configure, and integrate software solutions with client systems and third-party platforms • Collaborate with development teams to design, test, and validate new integrations • Create and maintain business and technical documentation for deployment and integration processes • Provide post-implementation support and optimize system performance • Serve as the technical liaison between clients, internal teams, and external vendors • Support the sales team by providing technical input during pre-sales discussions • Share customer feedback with product and engineering teams to guide future enhancements • Maintain and manage software configuration across integrated environments • Identify opportunities to streamline support processes and improve customer satisfaction • Stay current with emerging technologies, integration methods, and support best practices • Participate in ongoing training to strengthen product and technical knowledge

• Analyze business and technical requirements to identify and recommend effective system solutions. • Translate business needs into functional specifications, workflows, and design documentation. • Facilitate solution design discussions and support testing, implementation, and deployment activities. • Lead and support technical projects through planning, coordination, communication, and implementation. • Manage the business intake process for technology requests, enhancements, reporting needs, and operational improvements. • Collaborate with stakeholders to assess needs, prioritize initiatives, and align solutions with organizational objectives. • Perform data analysis and develop reports, dashboards, and visualizations to support business operations and decision-making. • Troubleshoot complex system and data issues, including integrations with applications, databases, and third-party platforms. • Create process documentation, user guides, and training materials, and provide end-user training and support.

Role Description You’ll be helping Propeller to transform the way worksites around the world use drone data. You'll play a critical role in a rapidly growing, high-tech startup, solving real problems every day - and having fun while you're at it. As a Geospatial Specialist, you’ll make sure we empower everyone of our customers to accurately manage and measure their site with Propeller. You’ll help our customers get fast, accurate data that they can trust, and support users by answering their questions and helping them find solutions to their problems. Your Responsibilities - Aiding our global customer success team in delivering high quality support. - Collaborating closely across many parts of the organisation. - Processing photogrammetric data into topographic maps; ensuring accurate outputs with automated and manual quality assurance checks. - Helping customers address issues with their data capture or outputs. - Answering questions from customers via our support channels, and delegating them to the right team members, where appropriate. - Using your knowledge of GIS or CAD based software to produce site designs, and interpret drone captured information, as well as traditional GPS topographic surveys. Qualifications - Exceptional research, analysis, and problem-solving skills. - Experience with remote sensing, photogrammetry, point clouds, ground control points, and surveying. - A relevant degree in GIS and/or Surveying. - Data-driven with a bias towards action. - Comfortable working in an unstructured environment that requires solving complex issues with incomplete data and little direction. - Amazing people skills that help you work effectively with people from all levels of business. - Great communicator and enjoy working as a part of a team. - Genuinely excited by what technology can do for people. - A motivated, hardworking attitude and some serious hustle. - Helpful, can-do attitude. Benefits - HMO gold medical insurance - Paid vacation and sick leave - Paid parental leave policies - Annual professional development budget and leave - The opportunity to take part in our mentorship program - WFH equipment provided - Monthly WFH allowance - Employee share options