• Migrate containerized applications from Docker Compose to Kubernetes (k3s). • Design, build, and maintain secure CI/CD pipelines in Azure DevOps and GitLab CI/CD or Jenkins. • Integrate security controls into the delivery process, including static code analysis, dependency scanning, container image scanning, secrets detection, image signing, vulnerability management, and release gates. • Support deployment automation, environment promotion, rollback, traceability, and release reliability. • Work closely with development, infrastructure, and security teams to improve automation, resilience, and secure delivery practices. • Troubleshoot and resolve build, deployment, and runtime issues across CI/CD and Kubernetes environments. • Document implemented solutions and contribute to good DevSecOps practices across the team.

• As a Senior DevOps Consultant, you’ll be a key technical contributor in delivering complex projects • You’ll take end-to-end ownership of your deliverables, ensuring they meet high standards of quality, security, and performance • Collaborating closely with colleagues and client teams to achieve project goals • Applying modern DevOps practices to design, build, and optimise solutions that help clients get the most from their cloud platform • Actively involved throughout the full project lifecycle — from refining requirements and influencing solutions, to delivering working systems and communicating outcomes to technical and non‑technical audiences • Providing guidance and informal mentoring to less experienced engineers, helping to raise capability within the team • Contributing to pre‑sales activities such as analysing technical requirements, working with our bid team, and helping develop compelling proposals • Engaging with Ensono Digital’s internal competencies — sharing knowledge, refining our delivery approaches, and expanding your own expertise

• Co-owner of the architecture: Help drive the architecture and evolution of our cloud infrastructure on Azure and our Kubernetes clusters — designed for high throughput and maximum availability — to support Flip’s rapid global growth. • Drive the resilience strategy: Define our approach to global scaling, zero-downtime deployments, rollback mechanisms, and disaster recovery, ensuring the platform remains available 24/7. • Evolve our observability stack: Optimize our LGTM stack (Loki, Grafana, Tempo, Mimir) into a foundation that engineers can rely on. • Improve our IaC platform: Eliminate operational toil at the source and make our infrastructure a true self-service for engineering teams. • Incident leadership: Take a leading role in major platform incidents, conduct blameless post-mortems, and turn insights into lasting improvements. • Squad mentoring: Coach team members, lead RFCs and design reviews within the team, and help engineers develop into stronger SREs. • Shape our roadmap: Work collaboratively with your squad to define the direction of the platform.

Role Description The Site Reliability Engineering (SRE) team at ESO is responsible for ensuring the reliability, scalability, and performance of our production systems. We operate at the intersection of engineering and operations, with a strong focus on automation, observability, and continuous improvement. As a Site Reliability Engineer, you will work hands-on with cloud-native systems, supporting production and pre-production environments to maintain system health, improve resiliency, and optimize performance. You’ll partner closely with engineering, infrastructure, and database teams to troubleshoot complex issues, enhance automation, and ensure our services meet reliability and availability expectations. This role is ideal for an engineer who enjoys solving challenging problems, digging into application and database behavior, and continuously improving how systems operate in a fast-paced, high-impact environment. What You’ll Do - Support and maintain production and non-production cloud environments (Cloud Azure/AWS). - Troubleshoot complex, distributed, cloud-based applications to identify root causes and implement durable fixes. - Monitor system health, performance, and reliability using observability tools (e.g., New Relic, ELK and Zabbix). - Investigate application and database performance issues, including writing and optimizing SQL queries. - Participate in incident response, debugging, and post-incident reviews focused on continuous improvement. - Contribute to CI/CD pipelines (e.g., Azure DevOps) to improve automation, reliability, and deployment processes. - Write and maintain automation scripts (PowerShell, bash, Python or similar) to streamline operational workflows. - Collaborate with developers to understand code behavior and support troubleshooting efforts in C#/.NET-based systems. - Help improve reliability standards, documentation, and operational best practices. Qualifications - Hands-on experience working in a cloud environment (Microsoft Azure strongly preferred). - Experience supporting and troubleshooting complex, cloud-native applications in production environments. - Strong understanding of relational databases and solid experience writing and troubleshooting SQL queries. - Ability to read and understand application code (preferably C#/.NET) to support debugging and issue resolution. - Experience working with at least one CI/CD platform (e.g., Azure DevOps). - Familiarity with monitoring and observability tools (e.g., New Relic) and core concepts such as logs, metrics, and traces. - Experience with scripting/automation (PowerShell preferred). - Strong analytical and problem-solving skills with attention to detail. - Clear written and verbal communication skills. Requirements - Passionate about reliability engineering and operational excellence. - Curious and eager to learn, actively seeking feedback and continuously growing your technical skill set. - Coachable and adaptable, able to thrive in a fast-paced and evolving environment. - Comfortable navigating ambiguity and taking ownership of problems through to resolution. - A collaborative team player who values accountability and continuous improvement. Nice to Have - Experience working with Linux-based systems. - Experience working with Kubernetes and container systems. - Exposure to infrastructure-as-code tools (e.g., Terraform). - Familiarity with Git-based version control workflows. Benefits - Competitive health plans (medical, dental, & vision insurance). - PTO (starting at 20 days) & 12 company holidays. - 401(k) with company match. - Telemedicine service provided by ESO. - Savings accounts (FSA, HSA, DCA). - Employee Assistance Program (EAP). - Annual health and wellness reimbursement. - Peace of mind benefits such as life insurance, disability insurance, and worksite benefits. - Paid parental leave, new child program, & flexible parental return-to-work options. - Casual office environments and unlimited office snacks and drinks.