• Own and manage the complete renewals lifecycle for assigned customers across LATAM/CALA & USA. • Drive on-time renewals execution from quotation through contract close and booking. • Achieve assigned renewal targets for bookings, revenue retention, and customer retention. • Maintain accurate renewal pipeline management and 90–120 day forecasting visibility. • Engage proactively with customers, procurement teams, resellers, and partners to resolve commercial, operational, or contractual blockers ahead of expiration. • Lead renewal pricing, term negotiations, amendments, co-terming, and commercial discussions aligned with Infovista policies and business objectives. • Identify upsell and cross-sell opportunities in partnership with Sales and Customer Success teams. • Conduct Quarterly Business Reviews (QBRs) with customers to review contract status, support alignment, customer priorities, risks, renewal planning, and growth opportunities. • Provide management with clear visibility into risks, attrition exposure, renewal status, and forecast accuracy. • Work closely with customer procurement organizations to align renewals with customer budgeting, purchasing, and approval cycles. • Support contract negotiations, redlines, Statements of Work (SOWs), amendments, and Master Service Agreements (MSAs) in collaboration with internal Legal and Operations teams. • Maintain understanding of Infovista commercial policies, maintenance/support frameworks, entitlement structures, and contractual governance. • Coordinate with Deal Desk, Contracts, Finance, Licensing Operations, and Sales Operations to ensure quotes, subscriptions, contracts, and entitlements remain accurate and aligned. • Support translation and communication of customer-facing documents from Spanish to English and English to Spanish as required. • Maintain centralized and secure records of customer portals, renewal trackers, procurement processes, key contacts, access requirements, and regional operational data. • Generate, maintain, and continuously update the CALA Renewals Playbook, documenting customer-specific business processes, procurement workflows, renewal timelines, invoicing requirements, and operational best practices. • Ensure customer operational data remains current, organized, and aligned across internal systems and teams. • Maintain accurate data integrity across Salesforce CRM and internal commercial systems. • Ensure renewal opportunities, forecasting data, contracts, subscriptions, and customer information remain current and accurate. • Analyze renewal trends, customer risks, and operational gaps to improve retention and forecasting accuracy. • Support process improvement initiatives, renewal governance, operational efficiencies, and best-practice development across the Americas Renewals organization.

• Drive sales of Infovista’s Automated Assurance solution in European region, with ownership of entire quote to cash process • Develop and maintain relationships with key stakeholders at all major customers and prospects in the region • Definition and execution of Account sales strategies and business plans to drive growth and profitability • Develop qualified pipeline, and provide accurate forecast • Manage in region marketing and sales qualified leads- in addition develop ABM’s.

• Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. • Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. • Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer’s platform. • Collaborate with cross-functional teams to deliver exceptional customer experiences, update teams with feedback from prospects, and action insights derived from knowledge of customers. • Provide consultative selling to identify customer challenges and present innovative solutions. • Accurately forecast sales performance and maintain detailed records using CRM systems.

• Sourcing and building a pipeline of opportunities within the mid-market hotel segment (typically 1–10 properties). • Leading structured discovery conversations focused on group sales, events, and operational workflows. • Developing and managing opportunities through the full sales cycle. • Negotiating contracts and closing deals. • Maintaining accurate CRM records and forecasts. • Identifying expansion opportunities and coordinating handoffs when accounts grow. • Representing the company on LinkedIn and other professional channels.