• Contribute to and lead delivery of CX automation and AI initiatives, from scoping and design through to production and ongoing iteration. • Build and maintain AI agents and automated workflows that improve specialist effectiveness, reduce manual handling, and increase consistency across CX operations. • Deploy AI capabilities responsibly: design for failure, ensure appropriate human oversight is built in, and maintain the logs and auditability expected in a customer-facing support environment. • Stay across developments in AI and automation tooling, surface well-reasoned recommendations for your manager and the CX leadership team to evaluate. • Own the technical delivery of CX tooling: the integrations, applications, and automated workflows that connect the platforms CX teams depend on every day. • Build and maintain integrations across the CX technology stack, including Zendesk and its application framework, Remote's internal platform, REST APIs, webhooks, and emerging integration standards such as MCP, ensuring data flows correctly, triggers fire reliably, and tooling holds up under operational load. • As Remote's customer and partner base grows, support the CX tooling requirements that come with it: new channels, new integrations, increasing complexity. • Manage complex, multi-phase delivery: own dependencies, communicate proactively, and bring initiatives across the line without needing to be chased. • Document everything you own. Accurate, accessible documentation is part of the definition of done, not something that happens later. • Identify technical debt, undocumented processes, and fragile points in the CX automation stack and address them systematically. • Use operational data and CX performance metrics to inform priorities and validate what is working. Build visibility into the impact of automation for CX leadership. • Define success metrics for each initiative, track them, and use them to make decisions about what to iterate on and what to stop. • Work closely with CX operations and front-line teams to understand workflow pain points, validate solutions before they ship, and support adoption after they do. • Partner with engineering, product, and data teams across Remote to align on architecture and escalate when a problem needs more than automation to solve. • Communicate clearly and regularly with stakeholders at all levels: operational teams, CX leadership, and cross-functional partners.

Role Description Estamos en búsqueda de perfiles especializados en IA Generativa y Data Science. Buscamos profesionales con experiencia en desarrollo de soluciones basadas en agentes de IA y procesamiento avanzado de datos para incorporarse a un proyecto estratégico e innovador dentro del sector financiero. - Diseño y desarrollo de soluciones basadas en IA Generativa con agentes inteligentes. - Implementación de pipelines de procesamiento y análisis de datos a gran escala. - Desarrollo de modelos y componentes utilizando Python, PySpark y Spark. - Integración de soluciones de IA en entornos de datos distribuidos. - Participación en decisiones técnicas y evolución de arquitecturas orientadas a datos e IA. - Colaboración con equipos multidisciplinares en entornos ágiles. Qualifications - Experiencia sólida en Python y/o PySpark. - Conocimiento y experiencia trabajando con Spark. - Experiencia con Agentes y MCPS. - Guardarails, RAGS y LLM. - Experiencia en producción: Evaluación de agentes, Monotorización y observabilidad. - Capacidad para desarrollar soluciones escalables y orientadas a alto rendimiento. Requirements - Deseables: - Experiencia con frameworks de IA Generativa y LLMs. - Experiencia en entornos cloud. - Experiencia previa en sector banca o financiero. Benefits - Contrato indefinido con salario competitivo. - Modalidad 100% remota. - Plan de carrera personalizado y formación continua. - Participación en proyectos estables con alto componente técnico e innovador. - Flexibilidad horaria y enfoque en la conciliación. - Beneficios sociales adaptados a tus necesidades.

Title: Virtual Primary Care Physician (FM/IM) | NC/SC | Remote | Weekdays Location: North Carolina Job Description: Mondays and Fridays, with flexibility in start times between approximately 7:00 am and 12:30 pm ET ID: 2026-240087 What We Offer Join Novant Health's virtual primary care team as a fully remote Primary Care Physician. This is a full-time, weekday remote position requiring 40 hours per week / 36 clinical hours. Candidates must be able to work Mondays and Fridays, with flexibility in start times between approximately 7:00 am and 12:30 pm ET. In this role, you will serve as a longitudinal PCP with your own established patient panel, providing ongoing care to established patients within the Novant Health System. You will deliver comprehensive, video-based primary care including preventive care, sick visits, and chronic condition management, while building lasting relationships with patients who will consider you their doctor. This is a Novant Health-employed position operated in partnership with K Health, which provides the non-clinical infrastructure, administrative support, and AI-driven clinical technology platform that powers the virtual clinic. The ideal candidate must be licensed in NC or SC, board-certified in Family or Internal Medicine, and comfortable practicing the full spectrum of primary care. Work from the comfort of your home, supported by K Health's cutting-edge Clinical AI Platform and a dedicated team of Care Concierge, Clinical Operations, and technical support staff, significantly reducing your administrative burden so you can focus on what matters most: your patients. Benefits & Perks: #LI-Hybrid - Malpractice insurance coverage - Work from anywhere in the US - Generous paid time off - Paid parental leave - Retirement match - Competitive health, dental, and vision insurance options What You'll Do - Provide high-quality preventative, acute, and chronic care in a fully-remote, virtual setting - Elevate remote care by providing compassionate and meaningful patient encounters - Manage a dedicated panel of patients as their primary care physician - Refer patients to specialists or acute care services when clinically indicated - Work on population health initiatives for risk-attributed patients (AWVs, care gaps, transitions of care, risk capture) - Support patients immediately post-discharge to improve understanding of treatment plans and reduce hospital re-admissions - Practice continuous self-evaluation to ensure adherence to clinical guidelines and best practices What We're Looking For - Board-Certified in Family or Internal Medicine - 3+ years of post-residency work experience - A minimum of 2+ years’ experience in an in-person primary care setting - Experience with virtual visits required - Must have an active NC or SC state medical license, IMLC preferred - Must have prior experience with EPIC EMR - Clean background and medical malpractice history - Willing to commit 40 hours per week, including 36 clinical hours - Must be able to work Mondays and Fridays, with flexibility over starting hours between approximately 7:00 am and 12:30 pm ET - Spanish-speaking is a plus - Strong interest in developing longitudinal relationships with patients and managing chronic care conditions - Comfort with management of acute conditions in a virtual setting - Extensive experience handling 3+ cases per hour - Eagerness to learn about and implement cutting-edge technology to improve efficiency and clinical outcomes Job Opening ID: 2026-240087

Role Description The AI Lead is responsible for identifying, building, validating, and scaling AI-powered product solutions that drive real customer and business outcomes. This role is hands-on and AI-first. An AI Lead does not operate through documents, tickets, or handoffs. They build working solutions using AI, engage directly with customers, and iterate rapidly based on real-world feedback. The AI Lead does everything an AI Product Engineer does - plus owns customer discovery, validation, prioritization, and measurable impact. Core Responsibilities - AI-First Product Building - Build working product solutions using AI as the primary execution medium - Rapidly prototype, iterate, and refine solutions to validate ideas early - Use AI agents for requirements analysis, design exploration, implementation, and testing - Move from problem understanding to working solution without reliance on legacy SDLC rituals - Customer Discovery & Engagement - Engage directly with customers to understand workflows, pain points, and unmet needs - Use live demos and working prototypes to drive customer conversations - Validate solutions through real usage, not assumptions or opinions - Build trust by clearly explaining AI behavior, limitations, and tradeoffs - Problem Framing & Opportunity Identification - Frame problems clearly and precisely before execution - Identify new AI-powered solution opportunities and revenue potential - Evaluate ideas based on impact, feasibility, and learning velocity - Use experimentation to discard weak ideas quickly - Outcome Ownership - Define success in terms of adoption, retention, efficiency, and revenue impact - Prioritize initiatives based on outcomes, not feature volume - Continuously assess whether solutions are creating real value - Own the full lifecycle from idea to impact - Cross-Functional Leadership - Work closely with AI Product Engineers and AI Developers within AI Pods - Align engineering, design, and data efforts around outcomes - Communicate clearly with internal stakeholders - Represent the product externally with credibility and clarity What This Role Is Not - Not a backlog or roadmap-only role - Not a handoff-based product manager - Not a requirements writer detached from execution Qualifications - Strong ability to build working software using AI tools - Proven experience rapidly prototyping and iterating on product ideas - Deep understanding of probabilistic AI systems and guardrails - Ability to reason about systems end-to-end Requirements - Experience engaging directly with customers - Ability to identify business and revenue opportunities - Strong product judgment and taste - Comfort prioritizing under uncertainty Company Description Our client is a Swedish technology company and leader in integrated payment and transaction solutions built to simplify and modernize how organisations handle payments, orders, and transactional workflows. With roots dating back to 1979 and headquartered in Gothenburg, our client develops secure, scalable systems that support a wide range of businesses — from hospitality and retail venues to public sector institutions such as municipalities, hospitals and educational campuses — helping them streamline operations, enhance customer experience, and improve operational efficiency. Its platform includes advanced POS systems, digital order and payment tools, self-service kiosks, QR-based ordering, loyalty features and rich data insights, all designed to integrate smoothly with existing infrastructure and adapt to evolving business needs. Our client’s solutions process millions of transactions annually across diverse environments, reinforcing its reputation for reliability, innovation and customer focus in mission-critical payment ecosystems.