Role Description The People Partner plays a critical role in supporting the business by attracting, developing, and retaining talent while acting as a trusted advisor to leaders. This role blends recruitment, talent management, employee relations, and strategic people partnership. The People Partner works closely with directors and senior leaders to ensure strong performance, effective resource management, and positive employee experience. Key Responsibilities - Lead full-cycle recruiting for assigned roles, partnering closely with hiring managers - Advise leaders on role design, market availability, and hiring strategies - Support employee onboarding, engagement, and retention efforts - Partner with leaders on career development, succession planning, and talent assessments - Identify development needs and recommend appropriate learning or coaching solutions - Provide guidance on performance management, feedback delivery, and leadership effectiveness - Support organizational planning, workforce needs, and team structuring decisions - Assist managers with goal setting, performance reviews, and ongoing feedback - Support performance improvement plans when needed - Help leaders assess workload, capacity, and resource allocation across teams - Manage and resolve low-level employee relations cases (e.g., attendance, conduct, policy interpretation) - Provide guidance on company policies and best practices - Maintain accurate documentation and ensure consistency in people’s decisions Qualifications - 5+ years of experience in HR, People Operations, or Talent Management - Strong recruiting and hiring experience - Proven experience partnering with leaders - Solid understanding of performance management and employee relations fundamentals - Ability to balance empathy with sound business judgment - Excellent communication, relationship-building, and problem-solving skills Benefits - Full Time Opportunity – A comprehensive benefits package is available - Rewarding Environment and Competitive Pay - Generous Dream Maker Discount After First Pay Period - Referral Incentive Program - Dayforce Wallet – Get Paid Early! - Health/Dental/Vision Insurance - 401K Program - Paid Vacation, Wellness Days & Holidays, including your Birthday off! - Pet Benefits

Role Description We are seeking a highly experienced, proactive, and solutions-focused HR & Recruitment Manager to support a growing Australian mental health organisation. This is a senior remote role responsible for leading recruitment, HR operations, workforce coordination, onboarding, compliance management, and people systems across a growing multidisciplinary business with multiple clinic locations throughout Sydney. The successful candidate will take ownership of HR and recruitment operations across the organisation with minimal day-to-day oversight from leadership. The role is designed to reduce the operational and people-management burden on the CEO and Executive Assistant by independently managing workforce operations, staffing coordination, recruitment pipelines, HR systems, and employee-related matters. This role requires someone who is highly organised, commercially aware, an excellent communicator, a fast learner, and capable of independently driving outcomes, solving problems, and managing difficult conversations professionally. Key Responsibilities - Recruitment & Workforce Management - Lead end-to-end recruitment across clinical, operational, and support roles - Recruit psychologists, psychiatrists, counsellors, and allied health practitioners across Sydney and Australia - Recruit offshore support staff in the Philippines across customer support, finance, marketing, digital, IT, website, social media, and operational support functions - Source, screen, interview, and onboard high-quality candidates - Build and maintain recruitment pipelines and talent networks - Improve recruitment workflows, candidate experience, and onboarding systems - Take ownership of workforce planning, recruitment strategy, and staffing coordination across the organisation with minimal day-to-day oversight from leadership - Independently manage and drive all recruitment and HR functions to support business growth, operational performance, and clinic expansion - Build and manage scalable recruitment systems, hiring pipelines, onboarding processes, and people operations frameworks - Partner directly with the CEO and Executive Assistant to proactively identify workforce needs, operational gaps, hiring priorities, and organisational structure requirements - Lead offshore team growth and operational support hiring across customer support, finance, marketing, digital, IT, website, social media, and administration functions - Take full ownership of recruitment operations from sourcing through onboarding, ensuring leadership involvement is primarily focused on final oversight and strategic direction - HR Operations & Compliance - Manage contracts, onboarding documentation, compliance records, and HR administration - Maintain accurate employee records and HR systems - Support performance review processes and employee engagement initiatives - Act as the primary point of contact for all HR, recruitment, staffing, and people-related matters across the organisation - Manage employee relations matters, including performance concerns, accountability discussions, workplace issues, and difficult staff conversations in a professional and solutions-focused manner - Support managers and leadership with conflict resolution, performance management, behavioural concerns, and staff development conversations - Take ownership of maintaining professional standards, team accountability, and workplace expectations across both Australian and offshore teams - Reduce the operational and people-management burden on leadership by independently managing day-to-day HR and workforce matters - Escalate significant people, compliance, or operational risks to leadership with clear recommendations and proposed solutions - Proactively manage practitioner registration and compliance requirements, including annual AHPRA registration renewals and ongoing credential monitoring - Maintain accurate tracking systems for psychologist and clinician registration deadlines, mandatory documentation, and compliance obligations - Ensure all practitioners remain compliant with annual registration requirements by proactively coordinating reminders, documentation collection, and follow-up well in advance of due dates - Monitor key compliance dates including annual 30 November AHPRA renewals and practitioner-specific employment anniversary requirements - Escalate compliance risks or outstanding practitioner registration matters promptly to leadership with clear action plans and recommendations - Systems, Process Improvement & Intranet Management - Develop and maintain HR and recruitment-related intranet content - Organise onboarding resources, policies, workflows, and internal HR documentation - Research and implement HR and recruitment best practices - Identify operational gaps and recommend process improvements - Help improve staff experience, communication, onboarding, and retention systems - Support ongoing improvement of HR systems, workflows, and reporting processes Qualifications - Minimum 3+ years’ experience in HR, recruitment, or people operations - Experience using ATS platforms, HRIS systems, or SaaS-based tools - Strong experience working remotely and independently - Highly experienced self-starter with strong initiative and accountability - Excellent spoken and written English communication skills - Fast learner with the ability to quickly understand systems, workflows, and operational priorities - Strong organisational and multitasking skills - Ability to confidently communicate with senior leadership and operational staff - Strong problem-solving skills and attention to detail - Professional, responsive, and solutions-focused mindset - Comfortable managing difficult conversations and workplace issues professionally Preferred/Nice-to-Have - Experience supporting Australian businesses or offshore teams - Background in healthcare, allied health, psychology, or professional services - Experience supporting growing or multi-site businesses - Exposure to workforce planning, HR systems, and operational process improvement - Experience recruiting both clinical and operational support staff Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”) - Work exclusively for our organisation during Australian business hours - Not engage in any other employment, freelance work, or client commitments during these working hours - Work a minimum schedule of 8:30 AM – 5:30 PM Sydney time, Monday to Friday - Observe Australian public holidays rather than Philippines public holidays - Maintain a professional remote work environment - Have reliable high-speed internet and backup connectivity options - Maintain strong responsiveness, professionalism, accountability, and availability throughout working hours

Coordinate patient access functions, including registration and appointment scheduling. Verify insurance coverage and manage administrative tasks to support departmental operations while ensuring excellent customer service and confidentiality.

Title: Ambulatory Services Representative I Location: Boston United States Job Description: POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). Position: Ambulatory Services Representative I Department: Ambulatory Float Pool Schedule: Part Time (Rotate Day/Evening, Per-diem Position which requires a minimum of two shifts per month Monday-Friday regular business hours typically 8:00am - 4:30pm) ESSENTIAL RESPONSIBILITIES / DUTIES: Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to: - Reception & customer service - creating or verifying Master Patient Index (MPI) - registration demographics - visit management - appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.) - insurance/coverage verification - co-payment collection - front-end review and correcting registration & insurance edits - pre-authorization, referral coordination and referral reconciliation - Referral work lists Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). Other related duties as needed. JOB REQUIREMENTS EDUCATION: - Associates degree (or equivalent) or - HS/GED plus at least two years relevant experience. EXPERIENCE: - Experience working in a clinical setting preferred. KNOWLEDGE AND SKILLS: - Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner. - Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. - Must be able to maintain strict confidentiality of all personal/health sensitive information. - Ability to effectively handle challenging situations and to balance multiple priorities. - Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required. Compensation Range: $20.23- $24.65 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.