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Customer.io

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Senior Data Scientist

Data ScientistData ScientistFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

56 days ago

Salary

$140K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishBigQueryCloudPythonSQL

Job Description

Senior Data Scientist

Customer.io

• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention. • Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition. • Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends. • Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios. • Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics. • Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

Job Requirements

  • 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
  • Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
  • Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
  • Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
  • Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
  • An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget

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