Title: Ecommerce Operations Coordinator Location: Los Angeles, CA Job Description: ANINE BING is looking for an Ecommerce Operations Coordinator to join our Ecommerce team based in Los Angeles. The Operations Coordinator supports cross-functional business operations, project execution, inventory management, and marketplace initiatives to drive organizational efficiency and revenue growth. This role partners closely with Merchandising, E-Commerce, Operations, and external partners to ensure seamless execution across digital and operational channels. We’re looking for someone who thrives in a creative and dynamic work environment. The ideal candidate combines a sharp eye for detail with a clear sense of the big picture. This is a hybrid position based at our Los Angeles HQ, working in-office Monday through Thursday. The role reports to the Director of E-Commerce, Marketplaces. Responsibilities Include: - Develop and maintain weekly, monthly, quarterly, and seasonal reporting related to sales, demand, inventory, and operational performance. - Analyze KPIs and performance metrics to identify trends, opportunities, and operational risks. - Provide actionable insights to support strategic decision-making. - Lead product setup, asset management, and digital merchandising updates. - Assist in the execution of marketplace launches and promotional campaigns to support customer acquisition and revenue growth. - Manage timelines, deliverables, and communication between internal stakeholders and external partners. - Support process improvements and operational efficiencies across multiple business functions. - Support marketplace expansion initiatives, ensuring operational readiness and alignment with company standards. - Coordinate sample sale and flash sale operational activities, ensuring brand standards and execution excellence. - Support communication with external vendors, developers, and partners to maintain project timelines and operational standards. Requirements: - 1–3 years of experience in ecommerce or marketplace operations, ideally within fashion, marketing, or a digitally-native brand environment - Hands-on experience with Shopify and NetSuite is a strong plus - Advanced proficiency in Excel and Google Suite, including pivot tables, complex formulas, and data manipulation - Highly organized with a proven ability to juggle multiple priorities, manage competing deadlines, and stay detail-oriented under pressure - A quick learner who is comfortable navigating complex back-end platforms and adapting to new tools and systems - Clear and confident communicator — both written and verbal — with a collaborative, team-first mindset Benefits & Perks - Work/Life Balance: Enjoy flexible work schedules, generous paid time off, and additional summer days to recharge and reset. - Wellness: We offer comprehensive medical, dental, and vision coverage—with ANINE BING covering a significant portion of the cost. Our benefits extend to your family and include a generous parental leave program. - Style Perks: Enjoy a generous employee discount and seasonal wardrobe allotments—so you can live the brand, not just represent it. The target compensation for this role is $70,000 per year. Working at ANINE BING ANINE BING seeks to empower its employees by providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversity and inclusion is critical to our success as a global brand, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. More about ANINE BING ANINE BING is a Los Angeles-based fashion house founded in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style. Since its launch, ANINE BING has evolved into a global brand, available in over 90 countries with a growing network of brick-and-mortar retail stores in key cities worldwide. Powered by a global team of over 250 employees, ANINE BING is headquartered in Los Angeles and Paris, with additional offices in New York and Shanghai.

• Own and manage the daily operations of the Kitsch Shopify store, including site updates, product launches, and on-site merchandising. • Oversee both front-end experience and back-end operations to ensure a seamless, high-performing storefront at all times. • Partner with developers and agencies to manage site integrations, technical updates, and platform enhancements. • Ensure flawless on-site execution of all promotional campaigns, launches, and seasonal moments. • Lead the CRO roadmap with a focus on improving conversion rate, AOV, and checkout funnel efficiency. • Design, execute, and analyze A/B tests across key site pages to continuously improve the customer journey. • Identify and address UX/UI friction points that impact site performance and purchase behavior. • Own the promotional and campaign calendar, ensuring every initiative is executed with precision and aligned to revenue goals. • Collaborate with Marketing, Creative, and Development teams to align eCommerce strategy with broader business goals. • Act as the central point of contact for all site-related requests across departments, triaging and prioritizing effectively. • Lead and mentor the eCommerce team, setting clear expectations, priorities, and performance standards.

Role Description Are you passionate about delivering exceptional customer service and thrive in a fast-paced e-commerce environment? We are seeking a highly motivated and detail-oriented E-commerce Support Associate to join our growing remote team. This entry-level role is perfect for individuals eager to kickstart their career in e-commerce, offering a fantastic opportunity to learn the intricacies of online retail operations and directly contribute to customer satisfaction. As an E-commerce Support Associate, you will be the first point of contact for our valued customers, providing friendly and efficient assistance with their inquiries, orders, and product-related questions. You will play a crucial role in ensuring a seamless shopping experience for our customers across India, building lasting relationships and upholding our brand's reputation for excellence. If you have a knack for problem-solving, excellent communication skills, and a genuine desire to help others, we encourage you to apply. This remote position offers the flexibility to work from anywhere in India, contributing to a dynamic and collaborative team. Key Responsibilities: - Respond promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, and general website navigation. - Assist customers with order placement, modifications, cancellations, and tracking information. - Troubleshoot and resolve customer issues such as payment problems, delivery delays, and product concerns, escalating complex cases when necessary. - Provide accurate and detailed information about our products, promotions, and return policies. - Maintain clear and concise customer records within our CRM system. - Collaborate with internal teams (e.g., logistics, product, marketing) to ensure timely resolution of customer issues. - Identify and report common customer pain points to help improve our e-commerce platform and services. - Contribute to the continuous improvement of customer support processes and documentation. - Uphold a high standard of customer service consistent with our brand values. - Stay updated on new products, services, and company policies. Qualifications - High school diploma or equivalent; a bachelor's degree is a plus. - A genuine passion for e-commerce and a desire to learn. - Proven ability to handle multiple tasks simultaneously and prioritize effectively. - A positive attitude and a strong willingness to go the extra mile for customers. Requirements - Excellent verbal and written communication skills in English and Hindi (additional regional languages a plus). - Prior experience in a customer service or retail role is preferred but not mandatory. - Strong problem-solving abilities and a customer-centric mindset. - Familiarity with basic e-commerce concepts and online shopping processes. - Ability to empathize with customers and maintain a calm and professional demeanor under pressure. - Proficiency in using web-based tools and basic computer software (e.g., Microsoft Office Suite). - A dedicated home office setup with a reliable internet connection and a quiet working environment. - Ability to work independently and as part of a remote team. - Strong organizational skills and attention to detail. - Flexibility to work in shifts, including weekends and public holidays, as per operational requirements.

• responsible for leading and managing a specific Product for Dick’s Sporting Goods • focuses on delivering customer value, driving sales, and business outcomes through continuous improvement and delivery of quality products • work cross-functionally, communicate up and down the organization, and work closely with your developers, designers, and partners • own the analytics and insights product strategy that enables data‑driven decision-making across the ecommerce customer journey • partner closely with Ecommerce, Marketing, Merchandising, Growth, and Technology teams to optimize conversion, engagement, retention, and revenue • serve as the product owner for analytics capabilities, with deep hands-on expertise in Adobe Customer Journey Analytics (CJA) and its integration with Adobe Experience Platform (AEP)