Title: Senior Site Reliability Engineer Location: Austin, TX; Eau Claire, WI; Minneapolis, MN Work Type: Hybrid Job Description: At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: As a Senior Site Reliability Engineer, you'll help us balance development velocity with the reliability our customers depend on. You'll partner with engineering teams to shape how their services are measured, lead the work to improve them, and use what you learn from production to build the automation and agentic tooling that improves reliability globally. You'll work fluently with agentic development tools as part of your everyday practice, using them to move faster, to investigate harder problems and to multiply your impact. This is a senior individual contributor role at the intersection of Engineering, Product, Customer Success and Technical Support, where you'll play a meaningful part in shaping how we practice SRE at Jamf. This role if offered as remote in Minneapolis, MN; Eau Claire, WI; or Austin, TX metro areas. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in one of these locations. What you can expect to do in this role: - Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment. - Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting. - Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use. - Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change. - Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted. - Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate. - Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work. - Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact. - Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams. - #LIRemote What we are looking for: - Minimum of 5 years experience in software engineering, SRE or production operations roles. (Required) - Strong production troubleshooting skills across the stack. Ability to diagnose issues from first principles using the tools available (profilers, heap and thread dumps, query plans, traces, logs, metrics). (Required) - Experience working within a form of the Agile development framework process. (Required) - Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora, CloudFront). (Required) - Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor). (Required) - Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required) - Experience writing infrastructure as a code. (Required) - Experience writing automation in a general-purpose language (e.g. Python, Go, Java, or similar) to a production standard. (Required) - Strong judgement about how to apply AI effectively across the full range of SRE work, including high-stakes areas such as production access and sensitive data, knowing how to scope and verify work to make it safe. (Required) - Hands-on experience using agentic development tools (e.g. Claude Code, Cursor, Copilot) to deliver engineering and operational work, scoping and delegating bounded tasks, verifying the output, and shipping with confidence. (Required) - Experience improving how a team works with AI, for example authoring reusable skills, repository context files, or prompt patterns that others adopt. (Required) - Experience optimizing SQL queries and database engine tuning. (Preferred) - Experience with CI/CD Tooling (e.g. Github Actions, Jenkins). (Preferred) - Exposure to chaos engineering, fault injection and disaster recovery exercises. (Preferred) - Familiar with FinOps practices. (Preferred) - 2 year / Associates (Required) - 4 year / Bachelor's Degree (Preferred) - A combination of relevant experience and education may be considered OTHER REQUIREMENTS - This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both of these requirements. Applicants who are not U.S. citizens or who are located outside of the U.S. are strongly encouraged to apply for other positions at Jamf, which is an equal-opportunity employer. SECURITY AND PRIVACY REQUIREMENTS - Participation in ongoing security training is mandatory - Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches - Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential: - Named a 2025 Best Companies to Work For by U.S. News - Named a 2024 Best Technology Company to Work For by U.S. News - Named one of Forbes Most Trusted Companies in 2024 - Named a 2024 Best Companies to Work For by U.S. News - Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings. - You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world. - We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple. - Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software. - You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect. - We offer a clear career path that enables you to grow under supportive leadership and management - Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering - 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes). - Over 100,000 Jamf Nation users, the largest online IT community in the world. Pay Transparency At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role. Pay Transparency Range $113,300 - $205,520 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.