LegalMatch

• Develop and execute a scalable, secure, and efficient DevOps strategy that supports business continuity. • Manage and prioritize the DevOps backlog to balance business value, operational needs, and technical feasibility. • Ensure the reliability, security, performance, and high availability of systems and applications. • Lead the design and continuous improvement of CI/CD pipelines, infrastructure automation, and monitoring solutions. • Integrate Agile and DevOps practices to improve delivery speed, collaboration, and operational efficiency. • Lead, mentor, and develop the DevOps team while fostering a proactive, accountable, and improvement-driven culture. • Set team and individual goals, monitor KPIs, conduct performance reviews, and address skill gaps through training. • Facilitate Scrum ceremonies and remove blockers to help the team achieve sprint goals effectively. • Act as the main coordination point between technical teams, leadership, and stakeholders by communicating priorities, risks, and progress updates. • Drive continuous improvement initiatives by identifying operational gaps, enforcing DevOps best practices, and leveraging AI tools to optimize workflows and risk management.

• Overseeing the design, development, and implementation of new software systems and enhancements to existing systems • Leading by example through hands-on coding, taking ownership of the main development work on critical features and core systems including contributing to problem definition and solution design in evolving requirements • Fostering a creative and cohesive unit capable of delivering complex software projects • Coordinating with scrum masters, project managers and other software engineers to plan, design, develop, test, and maintain cloud/web/mobile and desktop applications • Ensuring all software engineering projects are delivered on time and to the agreed quality standards • Utilizing AI tools where appropriate to support development, improve efficiency, and assist in debugging and validation of solutions • Continuously improving technical knowledge and staying updated with emerging tools, including AI-assisted development practices, and sharing them with the team • Maintaining high standards of software quality within the team by establishing good practices and habits • Providing regular performance feedback, coaching, and career development to team members • Facilitating root cause analysis of system issues and supporting resolution of production-related concerns when needed

• Lead and execute a scalable, secure DevOps strategy to support high system availability and business continuity • Own and prioritize the DevOps backlog, ensuring alignment between technical feasibility and business value • Oversee CI/CD pipelines, infrastructure automation, and monitoring systems to optimize deployment efficiency • Ensure system performance, reliability, and security across all platforms and applications • Manage, mentor, and develop the DevOps team, driving a high-performance and growth-oriented culture • Set clear team goals, track performance metrics, and support continuous skill development • Facilitate Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to ensure delivery consistency • Remove blockers, improve workflows, and promote strong collaboration across engineering and business teams • Act as the key liaison with stakeholders, providing clear updates on progress, risks, and priorities • Drive continuous improvement by implementing best practices and leveraging AI/tools to enhance DevOps processes

• Lead and support a team of Legal Intake Specialists to meet team goals. • Monitor call metrics, conversions, and quality to drive performance. • Coach team members through regular feedback, QA reviews, and training. • Step in on escalated cases or client issues when needed. • Ensure accurate documentation and use of CRM systems. • Drive operational discipline—ensuring reports, blockers, and shifts are managed well. • Collaborate with cross-functional teams to optimize intake processes. • Identify gaps or blockers and recommend improvements. • Maintain a positive, goal-driven team culture.

• Leading and managing a team of software engineers, fostering a creative and cohesive unit capable of delivering complex software projects • Coordinating with scrum masters, project managers and other software engineers to plan, design, develop, test, and maintain web-based and desktop applications • Providing technical leadership in all aspects of our software development processes • Overseeing the design, development, and implementation of new software systems and enhancements to existing systems • Ensuring all software engineering projects are delivered on time and to the agreed quality standards • Continually updating technical knowledge and skills and sharing them with the team • Maintaining high standards of software quality within the team by establishing good practices and habits • Providing regular performance feedback, coaching, and career development to team members • Facilitating root cause analysis of system issues and implementing resolution strategies

• Make outbound calls to guide potential clients through legal intake. • Follow up after attorney responses to encourage client engagement. • Handle inbound inquiries and listen actively to client concerns. • Record accurate client and case information in our CRM. • Meet daily and weekly call and conversion goals. • Represent LegalMatch clearly, professionally, and empathetically. • Manage objections and rejections with professionalism. • Participate in coaching and apply feedback actively. • Collaborate with teammates to improve service delivery. • Report any blockers or availability issues promptly.

• Lead and execute SEO strategies aligned with business priorities and growth targets • Translate SEO data into clear, actionable insights and monthly reports • Oversee keyword strategy, content optimization, and technical SEO initiatives • Collaborate with stakeholders (content, product, analytics) to drive results • Align SEO roadmap with company objectives (e.g., high-impact pages and campaigns) • Mentor and guide team members through coaching and knowledge sharing • Ensure consistent reporting and performance tracking using analytics tools • Identify opportunities for process improvement and SEO innovation • Proactively resolve issues and remove blockers for the team • Lead regular syncs and strategy discussions with cross-functional teams

• Making outbound calls to potential customers • Scheduling consultations between contacts/prospective customers and members of our Sales Team • Accurately inputting information into our system • Representing the company in the best way possible when conversing with contacts • Ensuring all calls meet the standards and requirements of the company • Delivering reports accurately and on a timely basis • Participating in process-improvement initiatives

- Respond promptly and effectively to customer inquiries via email and chat. - Troubleshoot and resolve issues related to the platform, services, and products. - Understand customer needs (both practical and emotional) and respond with empathy. - Track, document, and follow up on customer requests to ensure resolution. - Escalate complex concerns to the appropriate teams when needed. - Maintain accurate records of customer interactions. - Collaborate with internal teams to improve support processes. - Identify recurring issues and recommend improvements. - Ensure a positive and consistent customer experience. - Uphold service quality standards and response time expectations.

• Respond promptly and effectively to customer inquiries via email and chat. • Troubleshoot and resolve issues related to the platform, services, and products. • Understand customer needs (both practical and emotional) and respond with empathy. • Track, document, and follow up on customer requests to ensure resolution. • Escalate complex concerns to the appropriate teams when needed. • Maintain accurate records of customer interactions. • Collaborate with internal teams to improve support processes. • Identify recurring issues and recommend improvements. • Ensure a positive and consistent customer experience. • Uphold service quality standards and response time expectations.