Title: Desktop Support Admin I Location: Bangalore United States Job Description: Job Description Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer. The Desktop Support Administrator I is responsible for the resolution of on-site and remote client service requests, issues and training. These service requests and issues include but are not limited to supporting PC hardware, operating systems, software, mobile devices, executive support, conference room technology, printers and user education. Assist in identifying issues and root causes using problem analysis and then implementing temporary or permanent fixes to restore service to the customer as soon as possible. Engaging other support teams as needed to assist in resolutions to issues, requests and training. We are looking for Desktop Support Admin I who will: - You will install, configure, and support computing technology - You will Participate in on-call after hours/weekend rotating schedule - You are accountable for hardware and software inventory - You will maintain documentation for team processes, procedures, and knowledge articles to ensure accuracy. - You will perform executive, conference room, and meeting support which could include assisting with meeting setup, conference room technology and other solutions - Regular and reliable attendance is required - Incumbent is accountable for professional working behavior to include: - Building and maintaining constructive working relationships - Implementing proactive and concise communications - Acting as a resource to colleagues - Engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values - Employee may perform duties outside of their normal responsibilities as needed Is this opportunity right for you? We are looking for candidates who have: - Associate's degree or equivalent experience required - 1-3 years of previous deskside / IT floor support experience in a corporate environment - Experience in laptop provisioning for employee onboarding and asset recovery during offboarding - CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or Jamf Certified Associate/Technician - Experience supporting and troubleshooting Office 365, Windows 11, Microsoft Teams, Active Directory, MFA, PowerShell, VoIP systems, network printers, audio/video conferencing equipment, Citrix environments, Microsoft Cloud PC, Intune device management, Microsoft Autopilot, JAMF, SCCM, and remote support tools such as Bomgar. - Familiarity with ticketing and ITSM platforms including Remedy, JIRA, Helix, and Azure DevOps (ADO). - Experience with mobile device provisioning and endpoint lifecycle management is beneficial. - Ability to quickly learn and apply new technologies, tools, and professional IT support concepts. - Strong verbal and written communication skills, with the ability to explain technical information to both technical and non-technical users. - Ability to provide after-hours and on-call support for executive escalations, outages, emergency incidents, office moves, and other critical business needs, including weekends and holidays as required. - Understanding of networking fundamentals, terminology, troubleshooting, and end-user connectivity support. - Ability to create, update, and follow technical procedures and support documentation to ensure operational consistency and clarity. - Self-motivated with a proactive, customer-focused, and team-oriented approach. - Commitment to staying current with emerging technologies, endpoint management solutions, and desktop support best practices Job location : Work from Office CSGer Perks & Benefits: - Work from Home, in-office, or hybrid - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Location(s): IN.Bangalore.Remote Our Guiding Principles: Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Conduct expedited IRB reviews of human research, oversee IRB committee reviews, make regulatory determinations, and provide consultation and training on research ethics and compliance with federal and state regulations.

Title: Epic Administrator (Client Systems) Location: Remote United States Job Description: Job#: 3027907 Job Description: Job Summary: The Epic Client Systems Administrator is responsible for installing, maintaining, and supporting Epic client system servers and applications. This role requires strong expertise in Windows Server operating systems, Citrix environments, and Epic client systems such as Hyperspace, EPS, WebBlob, and System Pulse. The administrator ensures system performance, availability, security, and reliability across production and non‑production environments while following Epic best practices. Key Responsibilities: - Install, configure, and maintain Epic client system servers and applications - Support environments including production, reporting, disaster recovery, training, and non‑production - Monitor server performance and troubleshoot system issues - Apply hot fixes, service packs, and security updates - Maintain system backups and verify data restores - Test failover procedures and ensure high availability - Participate in capacity planning to ensure adequate system resources - Manage system security, access controls, and audit compliance - Configure user access based on policy, roles, and responsibilities - Work closely with Epic, including opening and coordinating support tickets - Serve as an escalation point for complex Epic client systems issues - Participate as a key contributor on project teams - Document system configurations, procedures, and architecture clearly and accurately - Review existing solutions and recommend enhancements for performance, reliability, and data integrity - Adhere to enterprise change management and disaster recovery policies - Provide high‑quality support and customer service to internal and external users - May assist with report creation and delivery as assigned - Participate in on‑call rotation with 24x7 pager or phone availability Required Skills & Knowledge: - Strong knowledge of Windows Server OS design, tuning, and administration (virtual environments) - Experience with Citrix platform administration - Understanding of backup and recovery strategies and high‑availability design - Strong analytical and troubleshooting skills - Excellent written and verbal communication skills - Strong organizational and planning abilities - Ability to work independently and collaboratively within a team - Demonstrated healthcare operational knowledge - Experience with Windows OS commands and scripting Education & Experience Requirements: - Bachelor's degree in Business Management, Information Systems, or a related field - Epic Client Systems Manager Certification (required) - 1-2 years of related work experience Work Environment & Physical Requirements: - Office‑based role in a well‑lit, climate‑controlled environment - Primarily sedentary work with frequent computer use - Occasional standing, walking, lifting, and driving - Frequent repetitive motion and extended use of computer monitors Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. Employee Type: FullTime Remote: Yes Pay Range: $82,742 - $124,134

Azure Cloud Administrator Location: Camp Lejeune United States Job Description: Design, implement, and maintain distinct cloud environments to meet operational, tactical, and security requirements. Develop, sustain, and enhance cloud environments, ensuring continuous improvement and rapid problem resolution. Apply leading-edge principles, theories, and concepts, and contribute to the development of new principles and concepts to enhance command data capabilities to ensure that the cloud environment supports both current and future operational needs. Lead subscription and configuration of command cloud services to monitor cloud costs and optimize resource management. Work on unusually complex problems and provide highly innovative solutions. You Have: - Experience with cloud administration - Experience designing, implementing, and maintaining cloud environments - Knowledge of the Azure cloud environment - Secret clearance - HS diploma or GED - DoD IAT Level II Certification, such as Security+ Nice If You Have: - Experience working alongside the military - Knowledge of DoD information and cybersecurity policies - Ability to integrate into a cross-functional team - TS/SCI clearance - Bachelor's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.