• Drives the collaboration with business and IT stakeholders to translate complex business requirements into comprehensive functional and non-functional technical specifications, ensuring alignment with strategic goals and solution design. • Gathers and validates business / technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards • Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team • Creates systems and business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team • Interprets user requirements into feasible options and communicate these back to the business stakeholders • Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary • Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood • Plans and coordinates user acceptance testing (UAT) • Monitors and review levels of IT services specified in the service-level agreements (SLAs) with the business • Research, reviews, and analyzes the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes; quantify potential efficiency opportunities and track accordingly • Maintains system protocols by writing and updating procedures • Provides references for users by writing and maintaining user documentation; provide help desk support; train users • Prepares technical reports by collecting, analyzing, and summarizing information and trends • Involved in clarifying requirements and implementing solutions that meet the business needs • Documents business requirements and potential solutions for system functionality and reporting needs • Performs other duties as assigned • Complies with all policies and standards

• Create, configure, and maintain Microsoft 365 Access Packages to support secure external access to SharePoint, Teams, and related applications. • Manage access requests, permissions assignments, and periodic access reviews. • Monitor and audit permissions to ensure compliance with NASA and Agency IT security policies. • Provide troubleshooting and support for access related and eShare external collaboration issues. • Use Power Automate to build, optimize, and maintain workflow processes supporting access control. • Maintain NAMS identity assets and coordinate with ICAM stakeholders on requirements, updates, and release planning. • Collaborate with M365 and IT security teams to ensure Access Package configurations and external sharing controls meet organizational security standards. • Participate in sprint planning, backlog reviews, and coordination meetings for external access management initiatives. • Provide operational, technical, and administrative support for external collaboration platforms, including workspace configuration, migrations, and performance monitoring. • Support workflow troubleshooting and assist with building workflows that enhance user onboarding, provisioning, and external sharing processes. • Serve as a subject matter expert for access control integration across NCAPS applications. • Communicate effectively with developers, engineering teams, and stakeholders regarding system issues, access challenges, and collaboration needs. • Assist with system sustainment, updates, and enhancements as needed.

Role Description Do you work well virtually? Are you an inspiring team member? Do you know how to support operations while simultaneously working in partnership with others in support of designing future-state technical architecture and business processes? Do you get excited about working with a fully virtual team? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you see the art of the possible while focusing on operational excellence? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on! The IS Solutions team coexists as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: - Lead and manage various programmatical mass change events into systems - Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery - Responsible for platform migrations, security compliance and risk mitigation - Manage financial responsibilities for consumer services - Oversee customer equipment provisioning to ensure accuracy of service delivery for programming and event management - Manage parameters and systems for technical operations efficiencies for day-to-day house management, jobs and routing - Manage and maintain test environments for post-production validation of customer experience with product, applications and software - Intake incident management for multiple IS Solutions teams and Digital partners which includes recovery and natural disaster business needs The Addressability and Collections team within Operations Solutions is a national team that supports oversight of activities dealing with external customer connectivity and front-line employee experiences pertaining to addressable services (biller configuration interfacing to our controller technology), content delivery and necessary changes pertaining to customer collection process and procedures (late fees, soft disconnects, assistance programs, etc.) We seek the best and brightest talent within our team! Qualifications - Experience working with wireless carriers, enterprise mobility systems, or telecom operations. - Proficiency with billing or provisioning tools (e.g., carrier portals, CRM systems, MDM/UEM platforms). - Strong understanding of mobile phone technology, SIM/eSIM, and carrier network concepts. - Ability to manage multiple priorities in a fast-paced environment. - Demonstrate consistent exercise of independent judgement and discretion (strong analytical skills, problem solving and attention to detail), with compliance and cross functional partnerships in execution of projects. - Strong communication skills both written and verbal. - Knowledgeable of Billing Solutions and Information Systems (Amdocs, others) - Familiarity with automation and being able to provide support of existing billing system and interfaces (Amdocs Systems & others) - General Understanding of Database technologies (Oracle/SQL Server/Teradata) with experience using programming languages (C#, ASP.NET, Visual Studio, etc.) Requirements - Collects, processes and analyzes data to provide high-priority recurring and ad-hoc reports. - Process reconciliation of data/systems daily. - Ensures policy compliance between billing, provisioning systems, business and third-party vendor groups. - Partners with team members and business leaders to develop and understand metrics packages. - Partners with team members to analyze qualitative and quantitative data to determine areas of improvement including gains and in the efficiency and reliability of reporting. - Consults, as necessary, with internal and external leadership. Leads and provides expertise in cross-functional projects. - Partners with other internal teams to support initiatives/projects (biller mass change initiatives passers/macros, new product launches, channel lineup adds/changes/deletes, construction plant expansions, etc.) ensuring customer connectivity and employees scenarios are aligned, correctly cared for. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Benefits We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education - Bachelor's Degree - While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications - Relevant Work Experience: 5-7 Years

• Serve as the primary Acumatica administrator: configuration, user access, workflows, and module settings across Finance and related functional areas. • Design and implement Finance solutions using Acumatica functionality — Generic Inquiries, custom reports, approval workflows, and push notifications. • Support and optimize core Finance workflows: accounts payable, accounts receivable, project accounting, billing, and financial reporting. • Partner with Finance to define requirements, document processes, and deliver Acumatica enhancements that improve data quality and operational efficiency. • Troubleshoot and resolve Acumatica issues; coordinate Acumatica support while building internal capability over time. • Maintain and improve Acumatica TEST environment discipline — validating all configurations in TEST before promoting to Production. • Own the integrity and operational health of the Concur–Acumatica integration layer via Celigo. • Monitor integration flows for errors, investigate root causes, and coordinate resolution — serving as the primary triage owner. • Lead integration change governance: ensure Finance and IT follow formal intake processes before initiating vendor or system changes. • Document integration architecture, field mappings, data flows, and change history to enable internal troubleshooting without vendor dependency. • Identify and lead improvement initiatives: API version migrations, automation of manual reconciliation steps, reduction of error-prone batch processes. • Manage SAP Concur configuration and user administration in support of AP invoice processing workflows. • Lead the future-state design and delivery of a Salesforce-to-Acumatica integration — closing the loop between BD opportunity data and project accounting. This integration does not currently exist and will be a significant initiative for this role to define and execute. • Engage Finance and BD stakeholders to document current-state processes, capture requirements, and produce functional specifications precise enough for developers to execute without repeated clarification. • Build and maintain reports and dashboards via Acumatica GIs and Power BI providing Finance and BD leadership with timely, accurate insights. • Communicate project status, risks, and outcomes clearly to both technical teams and senior non-technical stakeholders including Finance leadership.