Call Center Agent

Location

United States

Posted

12 hours ago

Salary

$35K - $75K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Call Center Agent

Horizon Hotels

Role Description We are seeking dedicated, customer-focused individuals to join our team as Virtual Call Center Agents. In this remote position, you will handle inbound and/or outbound calls, respond to customer inquiries, resolve issues, and provide exceptional service. Multiple day and night shift schedules are available to fit your needs. - Answer a high volume of inbound calls or initiate outbound calls as needed - Assist customers with account questions, billing, orders, scheduling, or service inquiries - Provide accurate, clear, and friendly communication across phone, email, and/or chat - Troubleshoot product or service issues and offer effective solutions - Use company software (CRM systems) to update customer records - Follow scripts, quality guidelines, and compliance rules - Escalate complicated issues to supervisors or specialized teams - Meet performance goals related to customer satisfaction, call handling time, and first-call resolution - Maintain professionalism, patience, and empathy during all interactions - Stay up to date on product knowledge, policy updates, and process changes - Work independently while staying connected with the team through virtual tools Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving and active listening skills - Ability to remain calm in stressful or high-volume situations - Comfortable using computers, multiple screens, and customer service software - Ability to type 30–40+ WPM - Reliable high-speed internet connection - Quiet, distraction-free home workspace - Ability to work day, evening, or night shifts as assigned - Previous call center or customer service experience - Experience with CRM tools (e.g., Zendesk, Salesforce, Freshdesk) - Bilingual (English + Spanish/French/other languages) - Remote work experience Benefits - Health, dental, and vision insurance - Paid time off (PTO) - 401(k) or retirement plan - Paid holidays - Employee assistance program - Advancement opportunities - Equipment provided

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