• Tenant & Leasing Management: Own the entire leasing process: from handling inquiries and screening tenants to preparing and managing digital lease agreements • Be the friendly face of our company: Serve as the main contact for all tenant needs, providing excellent and professional customer service • Manage tenant lifecycle: Skillfully coordinate smooth move-ins and move-outs, including inspections and security deposit returns • Ensure timely payments: Oversee rent collection and professionally manage the eviction process when necessary, following all procedures • Maintenance & Project Coordination: Command the maintenance workflow: Receive, prioritize, and dispatch our maintenance team and vendors to resolve property issues • Run the projects: Coordinate property turnovers and minor renovations, creating schedules and ensuring they stay on track and within budget • Be the resource manager: Order supplies and materials needed for jobs, manage vendor relationships, and ensure our team has what they need to succeed • Operations & Admin Support: Be the keeper of records: Maintain perfectly organized digital files for all properties, tenants, and work orders in our property management software • Watch the budget: Track all maintenance and project expenses, review invoices, and help us run a cost-efficient operation

• Your main focus initially is to complete our Moodle-based training curriculum. • Manage our NocoDB operational dashboard (similar to Airtable or SmartSuite). • Help us identify bottlenecks in our work. • Work with our US-based team to document how they currently do tasks. • Help us track Key Performance Indicators (KPIs) and prepare simple reports that show how our improvements are working.

• Develops, implements and utilizes processes and tools to enable the sales life-cycle • Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting • Maintains and enhances sales force automation systems • Applies intermediate level of subject matter knowledge to solve a variety of common business issues • Works on problems of moderately complex scope.

• manage intake requests, monitor service queues and communicate with requesters • coordinate workflow, manage work assignments, and assess staff training needs • ensure quality control through thorough proofing and editing • create structure by developing and implementing policies and procedures • assess performance through recruiting and training new staff and conducting performance evaluations • provide information to department management on team goals and objectives